Careers

Client Care Coordinator

Minneapolis and Western Suburbs

Home Instead Minneapolis
Client Care Coordinator

Interested in joining Minnesota’s #1 non-medical, in-home senior care organization? Home Instead is seeking a positive, motivated, energetic influencer to help grow our Minneapolis and Western Suburbs franchise market!
The Client Care Coordinator (CCC) must thrive in a fast-paced environment, have excellent phone skills, and love achieving client acquisition goals. If helping and influencing people, multitasking, and daily client communication hit your sweet spot, then we want to hear from you!

Core Value

At Home Instead our core values are Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.

Core Purpose

To continue to be the provider of choice and making a difference in the lives of our older adults in the communities we serve.

Position Purpose

This Maple Grove, Minnesota, based franchise position is responsible for fielding all client inquiry service calls, setting up care consultations, and documenting information into the Salesforce software system. Other duties will include assisting with other key operations activities as well as quality assurance calls and visits with our clients and care pros.

The CCC must demonstrate open and effective communication with clients and family members, the franchise owner, colleagues and CAREGivers.
Key Strengths
Excellent phone skills 
Builds relationships easily and naturally
Strong consultative sales skills
Very good at follow-up and follow through
Great at multitasking
Positive energy – optimistic!
Strategic thinker and problem solver
Solid time management
Good computer skills – detailed and accurate daily data entry into the company database.

Key Details

College degree preferred
Experience in home care, health care or senior-related industry preferred
Sales experience preferred
One year of experience in customer service preferred
Must possess a valid driver’s license
Weekly travel to client homes

 

Our team members are dedicated, compassionate, and have a positive attitude toward all visitors, clients and the communities we serve. In return, we reward employees with a healthy and positive work environment, competitive wages and benefits package, and the opportunity to grow as our business grows.

 

To learn more about us, please visit www.homeinstead.com/230 or call our

Operations Manager, Jessica Kraus (763)544-5988

You may email your submissions to Jessica.Kraus@HomeInstead.com

 

Each Home Instead franchise is independently owned and operated.

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CAREGiver℠ Application Experience

Submit the easy online application and your local office will contact you to discuss next steps! The process consists of an interview, drug screening and background check. If you have any questions during the process, don’t hesitate to call your local office.
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