Home Instead 146 (Vista) has been excellent. Very timely, even for last minute schedule changes. Felicia, our care giver. has been more than excellent. Always on time, smile on her face, even though working with my wife’s dementia. Felicia has made many useful suggestions from her years of experience. It has been a bright light, in a otherwise difficult situation. Home Instead has my highest recommendation and appreciation.
Our experience over the past several years with the Home Instead office based in Vista, CA has been extremely positive. The caregivers are all professional, personable, and of a high caliber. Additionally, the scheduling, billings, and coordination with our Long Term Insurance carrier has been seamless and frictionless. We have worked with other Home Instead regional offices in the past, but the service provided by the Vista Home Instead office was by far the best.
Home Instead has been helping with taking care of my mom for the last 6 months and I cannot tell you how helpful their staff has been. Along with prepping dinner, the care person has helped my mom to attend Dr appointments and other personal needs. The office staff has never said no when I needed something extra done and always have answers for my questions.
Home Instead in Vista, CA takes care of my mother. Mom can be challenging and the Home Instead staff knows how to work with her to maximize her joy. Home Instead's staff has taken on responsibility which isn't normally taken on by home care staff. They have worked late to ensure Mom's safe transport from the hospital back into her home. Any problems are quickly and professionally resolved. Mom is happy with her assistants and I'm happy with their management.
My wife and I have been using Home Instead since January 2020 for her grandparents. We started with them in Philadelphia at the beginning of 2020 and they have been with us since we moved her grandparents in with us of May 2020. They have made our lives so much easier since they have become part of our family and they have treated our grandparents as such. The front office is easy to work with and have accommodated any requests that we've made. Overall, We couldn't be happier with Home Instead as they have given my family peace of mind through the transition of having our grandparents become part of our everyday family.
Several months ago I had to make the decision on how to help my parents care for themselves in their home. Home Instead stepped in to provide in home care that gave my family the reassurance of knowing my parent could stay in their home until we had to move them to a memory care community. Every staff member and care provider I worked with was professional and compassionate. I could not have made it through that phase of my parents journey without Home Instead's assistance. They were attentive and responsive at every turn....and there were many. I highly recommend Home Instead. What they provide to families in need is priceless.
With the help of Home Instead, I was able to keep my mom, at 89 y.o, in her beloved condo rather than go the assisted living route. Home Instead takes the time to get to know their clients in order to match them with a caretaker that suits their personality and needs. They also perform a safety check of the household prior and interview the client to determine what their expectations an priorities are for home care. Adriene Ricker was a caretaker for my mom between April 2020 and May 2021. She transported her to doctor's appointments, the grocery store, helped her buy gifts & cards, interpreted her answering machine messages (my mom was hard of hearing), did some light housework, played Chinese Checkers and Scrabble, navigated though all the COVID-19 restrictions and helped her stock her weekly medicine case. But most important, Adriene treated my mom with respect and kindness every step of the way providing companionship in a time where many elders felt very isolated. I lost my mom recently and I appreciate the efficiency and peace of mind that all of the Home Instead staff granted to me. I would be happy to be a reference, if anyone is considering using the services of Home Instead.