With the help of Home Instead, I was able to keep my mom, at 89 y.o, in her beloved condo rather than go the assisted living route. Home Instead takes the time to get to know their clients in order to match them with a caretaker that suits their personality and needs. They also perform a safety check of the household prior and interview the client to determine what their expectations an priorities are for home care. Adriene Ricker was a caretaker for my mom between April 2020 and May 2021. She transported her to doctor's appointments, the grocery store, helped her buy gifts & cards, interpreted her answering machine messages (my mom was hard of hearing), did some light housework, played Chinese Checkers and Scrabble, navigated though all the COVID-19 restrictions and helped her stock her weekly medicine case. But most important, Adriene treated my mom with respect and kindness every step of the way providing companionship in a time where many elders felt very isolated. I lost my mom recently and I appreciate the efficiency and peace of mind that all of the Home Instead staff granted to me. I would be happy to be a reference, if anyone is considering using the services of Home Instead.
While we have temporarily stopped using Home Instead because of COVID, Bonnie and all the other folks at Home Instead have always been very responsive and quick to resolve any issues that may have arisen. If the need arises, we will definitely use them again.
Excellent care given to both my parents for over 8 years now. Now its just my mom and Home Instead hires the best caregivers in the county. Whenever our regular caregiver needs a day off, we are provided with terrific help, and Home Instead comes over to introduce and instruct them to my mom.
I'm writing this review to let everyone know about Home Instead Senior Care in Vista Calif. My wife has the late stages of Alzheimer's, I'm completely home Bound. With that, I'm not able to go out of my house for anything anytime. Bonnie Tate and Office Staff @ Home Instead Senior Care in Vista has come to my rescue on MANY occasions. They are always quick to respond, always reliable and officiant. Their staff from the office to the caregivers are always nothing short than amazing. I would no doubt or have any hesitation to recommend them highly. If you or our family are ever in need of any In Home Care, call them. They are available to answer any calls anytime day or night.
I needed a responsible adult to drive me to and from the VA Hospital in La Jolla for a GI procedure. Bonnie Tate arrived at my residence in Carlsbad on time. We entered the waiting room early and they took me right away as they had a cancellation. Bonnie stayed in the waiting room during my procedure and everything went well. The drive home was uneventful. I would definitely recommend Bonnie and Home Instead Senior Care.
Caregivers stayed with our mom through the night to make sure she stayed in bed and had companionship when she could not sleep and was confused or frightened. They were always on time, personable, easy to talk with, and prepared for our mom's needs. They kept informative logs that helped our family. Staff and caregivers were always professional and compassionate. We could trust that our mom's needs were being met, and this helped all of us manage a difficult situation.
In regards to the Vista office here in North County San Diego, I have to say I was extremely impressed with the high level of professionalism of this company. My mom was dying and we desperately needed help. Dona Apodaca communicated quickly with me, came over and assessed our needs, and worked with us until we found a person who was right for us. When my mom died suddenly, lead manager Bonnie Tate quickly refunded the prorated portion of my deposit. I was extremely impressed with this company and, if need be, I wouldn't hesitate to call upon them again.
Everyone we have interacted with on the staff has been professional, caring and responsive. I appreciate the ease of schedule changes.
My mom has used Home Instead for more than 2 years and they have been fantastic. Staff is caring and really concerned about their clients. When I asked to change assistants to better fit my mom's style and personality everyone was super helpful and we have a perfect match in Lisa Gilbo who is fabulous!