Scheduler

In this fast-paced and dynamic role, you will perform a variety of duties in the coordination of scheduling care for our clients. You will have the opportunity to communicate daily with the aging adult population and will provide critical support for our professional Caregivers by planning and developing consistent schedules. We are looking for a motivated, driven professional to join our successful, experienced and supportive team as we continue to grow.

This is a full-time position. Although we would prefer an in-office position (Monday-Friday), we would be open to considering a hybrid work schedule (in-office and remote).

Compensation: $24-$25 per hour range ($49,920-$52,000 annual salary equivalent), depending on experience and other skill sets. Please note wage is in addition to monthly bonus opportunities.

PrimaryResponsibilities

• Create and maintain client and Caregiver schedules with an emphasis on creating high quality matches and the development of positive relationships.
• Monitor, mediate, and log all client and Caregiver activity utilizing our software system.
• Enter and maintain accurate client and Caregiver records in the software system.
• Follow up on Caregiver and client concerns as needed.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Demonstrate open and effective communication with colleagues, Caregivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Position Qualifications

• Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred.
• Excellent customer service skills, integrity, and calm demeanor
• Excellent organizational skills and attention to detail
• Computer proficiency
• Excels in a fast-paced environment
• Quick and efficient decision maker
• Can perform with a sense of urgency
• Enjoys working as part of a team
• Willing to work over-time as needed.
• Complete a criminal background, MVR, drug screen, and reference checks

Benefits

Home Instead offers the following benefit opportunities:

• Retirement plan with company match (no vesting schedule)
• Attractive monthly bonus program
• Group health, vision, dental, and telehealth insurance available
• Paid vacation and sick time