Home Care Reviews

Home Instead Senior Care ReviewsRead what other families in Surprise, AZ have to say about Home Instead Senior Care®:

Latest Reviews & Testimonials

"We have been so pleased with our care from Home Instead. My parents have caregivers that go above and beyond every single day!  The office staff has been just as attentive and responsive!  Not only are my parents receiving great care,  but the caregivers truly love my parents. I can not imagine asking for anything more!"

- Julie H., Daughter of clients

"I want to provide my strongest possible endorsement of Home Instead under the direction of Julie Huebner in Phoenix's west valley. I was in crisis: suddenly, in one week my mom changed from being fiercely independent to unable to read a calendar. I work and I needed someone to be with my mom when she woke up: to answer her questions, to help her dress, and to provide stability and keep her oriented until we could figure out what was going on. I needed all of this immediately. I needed someone skilled, trustworthy, and caring. One benefit of working in a college of nursing is that I received recommendations from nurses, therapists, and advanced practice providers. Home Instead was recommended more than any other. I called on a Friday; Julie Huebner met me the following Sunday; Shaleen started helping my mom on Monday. I was impressed with Home Instead's training programs, vetting procedures, and flexibility of service. Several times Home Instead was there during crucial times when I couldn't be. And when, after several weeks, we no longer needed Home Instead's help, I was able to end our commitment within 48 hours. No contracts, no penalties, no strings attached. Being able to rely on a business like Home Instead was a blessing; I couldn't have gotten through those weeks without them."

- Nancy H., Daugher of client

"I want to provide my strongest possible endorsement of Home Instead under the direction of Julie H in Phoenix’s west valley. I was in crisis: suddenly, in one week my mom changed from being fiercely independent to unable to read a calendar. I work and I needed someone to be with my mom when she woke up: to answer her questions, to help her dress, and to provide stability and keep her oriented until we could figure out what was going on. I needed all of this immediately. I needed someone skilled, trustworthy, and caring. One benefit of working in a college of nursing is that I received recommendations from nurses, therapists, and advanced practice providers. Home Instead was recommended more than any other. I called on a Friday; Julie Huebner met me the following Sunday; Shaleen started helping my mom on Monday. I was impressed with Home Instead’s training programs, vetting procedures, and flexibility of service. Several times Home Instead was there during crucial times when I couldn’t be. And when, after several weeks, we no longer needed Home Instead’s help, I was able to end our commitment within 48 hours. No contracts, no penalties, no strings attached. Being able to rely on a business like Home Instead was a blessing; I couldn’t have gotten through those weeks without them. "

Posted by NHowe on Jun 14 2019

"We hired Home Instead to care for a very sick and weak family member, so that he could stay in his home rather than a nursing home. His care giver rocks. She runs him to appointments, takes him on outings, cooks, and does light house keeping. Not sure what we would have done without Barb."

Posted by Miss Kitty 1952 on Mar 30 2019

"Home Instead of Surprise has been helping me care for my wife for about 6 months. Since the first day that we met Julie Huebner they have done exactly what they said they would. The office staff are very pleasant and efficient and the caregivers have been superb. I look forward to using Home Instead for as long as I am able to keep my wife at home."

Posted by benjaminsmith on Mar 05 2019

"They provided excellent care for my wife who was suffering end stage emphysema including 24 hour care near the end. The care people were very kind and caring both to my wife and to me and my daughter. Their professional experience and training were exemplary. Home Instead always met my needs no matter how fast they changed during the latter part of the illness. If someone was unable to be here, Home Instead always had someone else covering. I just cannot express enough thanks for the care provided. "

Posted by devastatedtoo on Feb 20 2019

"Very helpful and caring helpers who are responsive to our needs and flexible in their response. We are quite satisfied with the services."

Posted by Gordon & Gloria on Jan 23 2019

"I am very pleased with "Kathy", my current caregiver. She is always very caring and meets my needs. It is very nice to have a conversation with a very pleasant person."

Posted by Bill on Jun 15 2018

"We appreciate your consistency and organization in all your activities. Your people are first rate and well schooled in caring for seniors. John and Ann F"

"I like the fact that you have high quality, caring employees who communicate with family members and keep them up to date on everything going on with an elderly parent. How you streamline care for the individual and look out for the needs of the loved one being cared for."

"appointments have been easy to make and rearrange as circumstances merit. Those who have helped us have been very nice and as helpful as needed."

"The owners are very receptive to needs of clients and caregivers. The caregivers are very caring and knowledgeable. We are very happy to recommend this business to friends."

Posted by Ann on Feb 16 2018
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