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Recruitment & Engagement Coordinator

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  2. Careers
  3. Job Description

Home Instead Senior Care®- Windward & Central O'ahu is looking for a caring and compassionate Recruitment & Engagement Coordinator to become a key player in our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.


The Recruitment & Engagement Coordinator recruits, screens, participates in training, and engages the CAREGivers in order to provide the highest quality service to our clients, and care for our CAREGivers like family.
Primary Responsibilities:

  • Reflect the core values of Kukui Na Kupuna, LLC, d.b.a. an independently owned and operated Home Instead Senior Care® franchise
  • Answer each employment inquiry in a friendly, professional, and knowledgeable manner
  • Develop and implement new recruitment strategies online and within the community
  • Schedule and participate in applicant interviews in an efficient and professional manner
  • Following the Home Instead® Standards, conduct reference checks, criminal background and motor vehicle checks, and drug screens on all CAREGivers
  • Create and maintain all employment records and all other employment-related documents in coordination with our Human Resources partner according to Home Instead® Standards
  • Schedule CAREGiver orientation and training, including training required to meet Home Instead® Standards
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction
  • Schedule and participate in CAREGiver performance reviews and supervision including regular performance conversations, accountabilities, and problem resolution
  • Work in partnership with the schedulers to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships
  • Maintain applicant and CAREGiver records electronically and hardcopy where needed utilizing Home Instead® preferred vendor software
  • Prepare and publish the monthly newsletter within the deadline
  • Evaluate and update all orientation and training materials as needed
  • Plan and successfully execute all CAREGiver meetings
  • Monitor compliance with local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Demonstrate open and effective communication with the franchise owner, office colleagues, CAREGivers, and the community
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
 Secondary Responsibilities
  • Conduct client/CAREGiver introductions as needed
  • Perform any and all other functions assigned
Education/Experience Requirements:
  • High school graduation or the equivalent
  • Four years of related business experience preferred; however, an equivalent combination of education and work experience may be considered
  • Possess a valid driver’s license and have reliable transportation
Knowledge, Skills and Abilities:
  • Have an understanding of and uphold the policies and procedures established by Kukui Na Kupuna, LLC, d.b.a. an independently owned and operated Home Instead Senior Care® franchise
  • Demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Have the ability to work independently, maintain confidentiality of information, and meet deadlines
  • Demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
  • Have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
  • Have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers, and the community
  • Have the ability to sit at a desk and listen effectively on the telephone for long periods of time
  • Present a professional appearance and demeanor
  • Have the ability to operate office equipment
  • Be patient and congenial on the telephone 
  • Have computer skill, be proficient in Microsoft Office, and have an ability to quickly learn new systems
  • Have the availability to work evenings or weekends as required
  • Have the ability to perform duties in a professional office setting
  • Have the ability to work as a part of a team
  • We offer competitive pay and benefits.  Find out more about this fulfilling career opportunity at https://www.homeinstead.com/797/home-care-jobs

Each Home Instead franchise is independently owned and operated.

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