"I just want to take this moment to express our family's gratitude to Home Instead for their selfless care and positive energy. Our caregiver visits once a week to help with the bath. Then, she helps out with cleaning, organizing, walking the dog and whatever we need that particular week. She is always happy to see us.
Paula and Roy Wu, owners of the Home Instead franchise serving the Tri-Cities and surrounding areas, felt called together to pursue a life of service—to God, to seniors needing quality care, to families requiring respite from the rigors of caring for their senior members and to a community clamoring for dependable, meaningful employment.
Roy was born on the other side of the country, in Takoma Park, Maryland and grew up on the East coast. He attended schools in both Maryland and Tennessee, ultimately gaining his Master of Business Administration with an emphasis in Healthcare Administration. Back then he had no idea how fitting this degree would be to the business of senior homecare he would later feel called to, but indeed, it is one of the reasons the Wu's Home Instead Senior Care office provides such consistent and excellent professionalism today. He began his career as a Communications Associate for Independent Sector, a national association for nonprofits, foundations and corporate giving programs in Washington, D.C., before moving to California to pursue a career more directly in the field of healthcare (he became the first physician recruiter to centralize and coordinate efforts for recruiting clinical faculty physicians to the Loma Linda University's Medical Center).
Paula attended undergraduate school in a city they now service through their Home Instead Senior Care office—Walla Walla, Washington. She moved to Loma Linda, California, finished her Master of Physical Therapy degree and began her career as a Physical Therapist in the acute rehabilitation unit of the Kaiser Permanente Medical Center in Fontana, California. While she didn't know it at the time, Paula was gaining invaluable insights into the need for the continuation of quality care once her patients returned to their homes. Time and again she felt deeply for family members whose burden it was to carry on in the trenches of day-to-day caring for people, who, while not sick enough to require medical attention, certainly needed more attention than busy lives and schedules could afford. This outside perspective of the very real and personal inner needs of those seeking the kind of care Home Instead Senior Care provides is just one of the ways in which the Wu's bring a superior level of homecare to seniors in their service area.
Both Paula and Roy are no strangers to a life of service. They each served a year abroad; Paula taught high school Biology and Physical Education on the Micronesian island of Pohnpei, and Roy traveled to Shanghai, China, to teach English to both children and adults. Not simply having traveled to other countries, but having immersed themselves completely in foreign cultures for an extended period of time, has helped the Wu's develop an understanding and appreciation for the importance of respecting all people and cultures—a value reflected in the courteous and accommodating manner in which they conduct their Home Instead business.
Most recently, prior to opening their Kennewick, Washington Home Instead office in May 2014, the Wu's worked for Adventist Medical Center in Portland, Oregon—Paula as a Physical Therapist in the acute in-patient unit of the hospital and Roy as Manager for Physician Services, overseeing the recruitment and contracting of physicians and clinical providers.
Paula and Roy were mostly content then—they both held excellent employment in their fields of expertise, but each felt a gentle tugging in their hearts to infuse more meaning into their lives, to create something together, to build a legacy of service for their family. After Paula's maternal grandfather passed away, she became the legal guardian to her grandmother, a woman suffering the onset of Alzheimer's disease. As a busy working mom, Paula struggled with the added stressors of finding caregivers to provide her grandmother with some semblance of normalcy. It was from this struggle that a new dream formed in the minds and hearts of the Wu's. A God-directed dream and strong calling that led them to Home Instead Senior Care.
"We feel like our whole lives have been subtly nudging us toward making this dream into a reality," says Paula. "Each job opportunity and life experience we have had has led to our gaining new skills and insights into creating the very best senior care business we can. One that not only provides valuable caregiving services to seniors but also helps others in the community who are seeking dependable,
fair and fun employment in a respectable field.”
As a locally owned business, we offer friendly, responsive service right in your neighborhood. We're dedicated to making our community a better place to live for seniors and their families.
We can tailor a home care arrangement to fit both your family's lifestyle and budget.
Reap rewards beyond measure -- and get paid, too.
When you need non-medical in-home care, look to Home Instead Senior Care®
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Each Home Instead Senior Care franchise is independently owned and operated.