"Would definitely recommend to other people because it was a very good experience. "
"I have been very happy with the services received from Home Instead. The caregivers were all dependable, showed up on time , and were very capable.
The office staff was conscientious and very willing to work with you. They were prompt to notify with any concerns that they had. "
"Home Instead provides caregivers for my 88 year old mother, so she may continue to live at home. They are usually the same 3 people, all very reliable, nice and respectful. Even the scheduler does all that she can to meet my mother's needs. We are very happy with the services they provide - they are on time and complete the tasks we request. "
"Home Instead has provided my 90 year old mother with care for over a year now and have consistently sent reliable, kind helpers who do a fabulous job helping my mom get through her daily routine. They seem to know exactly how much help to offer and do it with respect and kindness. The service is good about schedule changes and working to support our needs. "
"Home Instead provides in home care to our parents. The agency has been very attentive to our specific and challenging needs. They have provided excellent caregivers to meet our needs Caregivers come as scheduled and on time. They interact well with our parents and carry out all requested needs very well. The agency has been very responsive in adjusting schedules and changes as needed. The billing office has been very helpful working with our insurance coverage "
"My dad was resistant to having someone come in and provide assistance, but once the services began, that all changed. Gail, from Home Instead started us off with a thorough assessment of needs, and then Janet arrived. She is the perfect support. She and my dad have many of the same interests and talk easily. The companionship and home care support have made an incredible difference in my dad's quality of life - he is less stressed and more alert and healthy."
"I was looking for some morning care for my 102 year old mother-in-law. Home Instead was the best decision I could have ever made.
The staff and the care givers are first rate, and they treated her with great respect.
A wonderful experience. "
"Staff are good to the elderly patients they take care of. The scheduler is especially helpful and does a great job arranging necessary coverage."
"We have used this service and found it to be excellent. The caregivers and office staff are professionals would work closely with each clients needs."
"We've used Home Instead providers for my now-92-yr-old mom for a number of years, initially for a few hours daily and, most recently, for 24-hr care. The staff at the office has always been extremely accommodating to special requests, as well as finding substitute providers, even at the last minute, if the scheduled provider cannot be there. I've met all of the providers over the years, and they have been outstanding in terms of the direct services they are allowed to provide. The downside is that, probably for legal reasons, there are tasks they are not allowed to provide, such as administer medication. Because my mom needed 24-hr-care, coupled with the high cost of Home Instead, we recently moved her into a nursing home, which is less costly, and where nurses are allowed to administer medication. Were it not for cost and task-limitations, I would gladly have kept mom in her apartment with providers from Home Instead. Despite the limitations, I enthusiastically give Home Instead my highest recommendation, and would not hesitate to use them when fewer hours are needed and when medication can be self-administered."
Caregiver(s) are very
sensitive to my mother and her needs. They function very independently, giving
her the help she needs without her feeling that she is losing her ability to
live alone. I hear all the time how much she loves her caregiver and how she just
knows what to do when she comes. She also enjoys just sitting and talking and
having her there. The company seems very organized in terms of letting me know
schedule changes or if I need to make changes. Karen C. Daughter of Client, September 2019
The care prover was excellent! Services
represented were followed through on and substitutes were arranged
without glitches when needed. Care program was initiated quickly and
efficiently. We feel blessed to have such a consistent, caring
individual with Mom.
Kim B, Daughter of Client, Town of Ashford, February 2019
were friendly and reliable. They helped greatly with our concerns and
comfort for our parents a time of need, after a bad experience with
another company. Thank you again!
Cathy H, Daughter of Client, Town of Tolland, February 2019
I had used another senior
care provider for my parents for about two years. We were never happy
with the quality of the staff provided, so made the change to Home
Instead. The care giver you provided us is excellent! Professional,
outgoing (without going overboard!), a hard worker and just great to be
around! My parents are so much happier! Thanks so much!
Robert P, Son of Client, Town of Coventry, October 2018
Care given has been over and above what is expected. -
Darlene N, Wife of Client, Town of Manchester, September 2018
Instead has made such a difference in my father's life. His home help
visitor comes twice a week for a couple of hours in the afternoon, and
even this relatively small amount of time makes all the difference. My
father (83 years old) feels comfortable with the woman who helps him and
looks forward to her visits. She helps with cleaning and grocery
shopping, but perhaps even more important, she is a cheerful and kind
companion. She is reliable and punctual. Home Instead has also been
great about communicating with me, always answering emails promptly. I
would definitely recommend Home Instead for older adults who need some
support to keep living independently at home." -
Audrey M, Daughter of Client, Town of Storrs, September 2018
Instead caregivers and employees continue to be reliable, exceptionally
professional with compassion for my particular situation. I have been
using Home Instead in Maine and here in CT for over 4 years now in care
for my parents. There is a sincere attempt to provide continuity in
staff for shifts especially when there is an unexpected change in the
main plan. I like the team approach in coping with those situations so
that my mother has a person she knows sometimes on short notice. The
caregiver journal provides that continuity too if there is a particular
issue being monitored. The trust factor is very important and I feel my
mother is safe when I leave her with our caregiver. There are a couple
of other things that make Home Instead's standards what I'm looking for.
I receive billing on line. This eases my bookkeeping. Overall, I am
very satisfied with Home Instead in Tolland, CT for care of my mother."
Donna F, Daughter of Client, Town of Mansfield, September 2018
caregivers are committed to the person in their charge. I can't say how
important that is for the care giver to actually care. When they do, it
shows in everything they do. It's pretty impressive to see.
Rebeccah F, Daughter of Client, Town of Lebanon, September 2018
with a staff that is stable with their days of work is a big help.
Having different staff often confuses the patient and causes stress and
anxiety. That if why I enjoy having one caregiver on all three days
Joan M, Wife of Client, Town of Columbia, September 2018
of the providers are superb, and the Home Instead office staff have
been super-responsive to any issues that have arisen. My 92-yr-old mom
loves having them in her apartment daily, just as I love working with
David M, Son of Client, Town of Mansfield, September 2018
team was extremely helpful, patient and accommodating. The team was
very responsive to our recent concern, thoroughly investigated and
communicated an action plan.
Kathleen R, Daughter of Client, Town of Andover, August 2018
I like that I am kept informed of my parent’s interactions with the office staff and caregivers.
Barbara A, Daughter of Client, Town of Ellington, July 2018
We are very pleased with all the people you have sent us.
Saul B, Client, Town of East Windsor, July 2018
The caregivers are sincere and very nice. I'm at ease leaving my loved one for the time needed.
Paula B, Daughter of Client, Town of Willington, June 2018
think that all of the aides have great personalities and really know
what they are doing with regard to caring for my mother. I also like
that they have helpful suggestions. We are grateful that my mother can
have her dog and cat out while the aides are at my mom's home. My mother
really likes every aide and feels well cared for. Many thanks.
Kathy F, Daughter of Client, Town of Andover, June 2018
our mother was at home, she received excellent care from your
caregivers. Without exception, they were well-trained and competent,
patient and thoughtful. Nevertheless, what impressed us most was that
they did more than simply take care of her physical needs. They also
tried to make her life better, to make her home environment more
pleasant, and to make her happier. This was unexpected and so much
Linda and Liz, Daughters of Client, Town of Storrs, March 2018
Home Instead folks who stepped in promptly to help us care for our 95
year old relative so he could remain in his own home as long as possible
provided superlative, highly responsive and responsible care. Their
patience and willingness to work with our family for their client's best
interests and needs was simply amazing. Every case has certain
individual challenges I am sure, and Home Instead was able to work with
my family very effectively and extended great kindness, skill and
understanding to our loved one. Good people doing good work. How great
Relative of Client, Town of Willimantic, October 2017
The family of Omer
Roberts would like to sincerely thank everyone at Home Instead Senior
Care for the care that was given to our wonderful dad, especially all
the caregivers that made it possible for him to spend his last days at
home where he wanted to be. Home Instead Senior Care provided 24/7 care
for my Father, because of the kind and compassionate caregivers he was
able to stay in his own home until the very end. The Administrative
staff were amazing and were available 24 hours a day for any issue that
arose. Can't say enough good things about them.
Carolyn, Daughter of Client, Town of Windham, September 2017
would like to take this opportunity to thank each and every one of you
for the wonderful services you provided my Mother over the last three
years of her life. Although it was no easy task to decide and then find
the right persons to care for my Mom when it became necessary, I look
back now and can’t imagine our lives without all of your support.
Deena, Kashmir, and Bobbi were wonderful to work with as interviews
were made, questions answered and appropriate people found for my Mom. I
especially want to give my sincere thanks and gratitude to Kelly and
Leslie who quickly became family members of our household. Their
professionalism, kindness, and continuous devotion to my Mom was
heartfelt every time either one walked through my Mom’s door. As I told
Kathleen, there are two additional holes in my heart right now that need
to be repaired as my family and I mourn my Mother’s passing. Please let
it be known that Kelly and Leslie brightened my Mother’s days with
sunshine and happiness, even on the cloudiest of days.
You can be
assured that if anyone in the Tolland, CT area ever asks for
recommendations for homecare, Home Instead will be at the top of my
Linda, Daughter of Client, Town of Glastonbury, August 2017
We can tailor a home care arrangement to fit both your family's lifestyle and budget.
Reap rewards beyond measure -- and get paid, too.
As a locally owned business, we offer friendly, responsive service right in your neighborhood.