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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Tappahannock, VA

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (804) 443-4885 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Lew Spelgatti, CEO/Owner

Lew Spelgatti, CEO/Owner

As the CEO/Owner of North American Care Services, ​Inc., DBA Home Instead Senior Care in Richmond and Tappahannock, Lew is the brains behind the business. An entrepreneur at heart, Lew holds Economics & Business Administration degrees from EWU and found his way to the home care industry after seeing firsthand the effects of an aging father's dementia on his family and friends. 

Outside of Home Instead, Lew enjoys spending with his wife and daughter...and dreaming about fast cars!

I love people, it's the best part about work!

Kelly Criste-Cook, General Manager for Richmond and Tappahannock

Kelly Criste-Cook, General Manager for Richmond and Tappahannock

Kelly has been an integral part of the Home Instead management team. She has been a part of HISC for over 10 years and has performed every job in the office at some point - just filling in for others. Now, she oversees operations in the Richmond and Tappahannock offices! Dedicated does not describe how she feels, she loves it and it is not uncommon for office staff to see e-mails from Kelly with time stamps ranging from 4am or 11pm. Her organizational skills and communication strength help keep our offices running happily and smoothly everyday.

Stephanie Derry, Client Care Manager

Stephanie Derry, Client Care Manager


As the Client Care Manager, Stephanie Derry manages the entire client experience with Home Instead Senior Care for Richmond and Tappahannock. She is the main point of contact for all customer service, oversees the plans of care for our companionship clients, manages our quality assurance program and oversees the staffing department. With her background in PR and advertising, Stephanie also manages the public relations campaigns and public outreach events in the Richmond, Northern Neck and Middle Pensinsula areas.

Heidi Schlaudt, Human Resources Coordinator

 Heidi Schlaudt, Human Resources Coordinator ​heidi.schlaudt@homeinstead.com
At Home Instead Senior Care, we know that the relationship between a client and his/her caregiver is extremely important. And, with her background in sales, Heidi has a knack for finding the right CAREGiver for the right client (and vice versa!). So, whether you're just signing on to Home Instead (as a client or caregiver) or need to make some adjustments to your schedule, Heidi will be working behind the scenes to make sure it all pans out perfectly. When not at work, Heidi is busy keeping up with her young daughter, hiking and/or camping!
Home Instead Senior Care has made a tangible, positive difference in my own family and it's an honor to be a part of this dedicated team.

Harriette Horn, Administrative Assistant


Harriette Horn joined Home Instead Senior Care in July 2010 as our Administrative Assistant bringing with her over 25 years of experience. She handles all c​aregiver and staff payroll for both the Richmond and Tappahannock offices. In addition to payroll, she spends time working on our Accounts Receivables. Harriette cares for her aging parents and understands the needs of seniors. Her compassion for the elderly carries over into her work with Home Instead.​

Janice Thomas, On-Call Staffing Coordinator

Janice Thomas, On-Call Staffing Coordinator


Janice Thomas is the voice behind HISC after hours! Janice has been a part of the Home Instead Senior Care team since 2006.  Janice handles on-call for HISC when the office is closed.  Though she does not work in the office during normal operation hours, Janice is another staffing coordinator in that she knows all of the clients, cases and caregivers.  She picks up the phone anytime of the night or weekend and handles every situation that arises.  Though her role in on-call is for emergencies only, Janice always handles everything with grace, urgency and a commitment to keeping everyone happy and cared for at all times.  Janice is fully invested in the mission of Home Instead Senior Care and proves that every night and weekend when she keeps everything staffed seamlessly and ensures that there is always a welcome and truly committed voice on the other end of the line.

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