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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Tappahannock, VA

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (804) 443-4885 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

Teresa Steinfatt, CEO/Franchise Owner

Teresa Steinfatt, CEO/Franchise Owner

You know the story: When Torsten and Teresa opened Home Instead Senior Care in Richmond, VA in 1997, they were the only two employees. In fact, Teresa still held her job in medical sales while she also managed the operations and marketing efforts for Home Instead in those early years. Now, as the CEO/franchise owner, Teresa is focusing on ways to grow and expand our services. For example, her passion for and experience in the health care industry helped shape our 2012 pilot study on discharge planning for CHF patients, demonstrating the importance of home care in the prevention of hospital readmissions. And, as the industry continually shifts, Teresa is constantly positioning our home care services among families, physicians, social workers and other health care professionals as a means to keeping our senior community safe. With two active teens at home, Teresa is always running from one kid’s activity to the next…while also finding the time to pursue her love for long-distance running!​


Kelly Criste-Cook, General Manager for Richmond and Tappahannock

Kelly Criste-Cook, General Manager for Richmond and Tappahannock

Kelly has been an integral part of the Home Instead management team. She has been a part of HISC for over 10 years and has performed every job in the office at some point - just filling in for others. Now, she oversees operations in the Richmond and Tappahannock offices! Dedicated does not describe how she feels, she loves it and it is not uncommon for office staff to see e-mails from Kelly with time stamps ranging from 4am or 11pm. Her organizational skills and communication strength help keep our offices running happily and smoothly everyday.

Stephanie Derry, Client Care Manager

Stephanie Derry, Client Care Manager

​sderry@homeinstead.com

As the Client Care Manager, Stephanie Derry manages the entire client experience with Home Instead Senior Care for Richmond and Tappahannock. She is the main point of contact for all customer service, oversees the plans of care for our companionship clients, manages our quality assurance program and oversees the staffing department. With her background in PR and advertising, Stephanie also manages the public relations campaigns and public outreach events in the Richmond, Northern Neck and Middle Pensinsula areas.


Ruth Miller, Director of Client Care

Ruth Miller, Director of Client Care

Ruth is a licensed social worker, making her the go-to resource for families. In addition to answering all your questions and setting you or your loved one up with help, Ruth oversees the care for all of our clients living in facilities. Her experience and background in social work makes her an invaluable tool to bridging Home Instead's services with patients through their case managers at hospitals, rehabs or assisted living facilities. In her spare time, Ruth loves to read and spend time with her family. 

I find it so rewarding to help families determine the type of care their loved one needs and to be able to get that care and support provided in the home through Home Instead.



Teresa Baldwin, Human Resources Generalist

Teresa Baldwin, Human Resources Generalist teresa.baldwin@homeinstead.com

Teresa joined the HISC team in 2017 and handles all things HR in our Richmond and Tappahonnock CAREGivers. She collaborates with Client Care Managers and the Staffing Department to ensure our client's needs are being met with highly qualified, compassionate and dedicated CAREGivers. Outside of work she enjoys working with her daughter and sisters to refurbish, re-purpose, and recycle furniture.

I  just love when a client calls letting us know how much they love their CAREGiver!

Janice Thomas, On-Call Staffing Coordinator

Janice Thomas, On-Call Staffing Coordinator

jthomas@homeinstead.com

Janice Thomas is the voice behind HISC after hours! Janice has been a part of the Home Instead Senior Care team since 2006.  Janice handles on-call for HISC when the office is closed.  Though she does not work in the office during normal operation hours, Janice is another staffing coordinator in that she knows all of the clients, cases and caregivers.  She picks up the phone anytime of the night or weekend and handles every situation that arises.  Though her role in on-call is for emergencies only, Janice always handles everything with grace, urgency and a commitment to keeping everyone happy and cared for at all times.  Janice is fully invested in the mission of Home Instead Senior Care and proves that every night and weekend when she keeps everything staffed seamlessly and ensures that there is always a welcome and truly committed voice on the other end of the line.


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