As the CEO/Owner of North American Care Services, Inc., DBA Home Instead Senior Care in Richmond and Tappahannock, Lew is the brains behind the business. An entrepreneur at heart, Lew holds Economics & Business Administration degrees from EWU and found his way to the home care industry after seeing firsthand the effects of an aging father's dementia on his family and friends.
Outside of Home Instead, Lew enjoys spending with his wife and daughter...and dreaming about fast cars!
I love people, it's the best part about work!
As the Client Care Manager, Stephanie Derry manages the entire client experience with Home Instead Senior Care for Richmond and Tappahannock. She is the main point of contact for all customer service, oversees the plans of care for our companionship clients, manages our quality assurance program and oversees the staffing department. With her background in PR and advertising, Stephanie also manages the public relations campaigns and public outreach events in the Richmond, Northern Neck and Middle Pensinsula areas.
Janice Thomas is the voice behind HISC after hours! Janice has been a part of the Home Instead Senior Care team since 2006. Janice handles on-call for HISC when the office is closed. Though she does not work in the office during normal operation hours, Janice is another staffing coordinator in that she knows all of the clients, cases and caregivers. She picks up the phone anytime of the night or weekend and handles every situation that arises. Though her role in on-call is for emergencies only, Janice always handles everything with grace, urgency and a commitment to keeping everyone happy and cared for at all times. Janice is fully invested in the mission of Home Instead Senior Care and proves that every night and weekend when she keeps everything staffed seamlessly and ensures that there is always a welcome and truly committed voice on the other end of the line.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
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