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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Tappahannock, VA

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (804) 443-4885 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Teresa Steinfatt, CEO/Franchise Owner

Teresa Steinfatt, CEO/Franchise Owner

You know the story: When Torsten and Teresa opened Home Instead Senior Care in Richmond, VA in 1997, they were the only two employees. In fact, Teresa still held her job in medical sales while she also managed the operations and marketing efforts for Home Instead in those early years. Now, as the CEO/franchise owner, Teresa is focusing on ways to grow and expand our services. For example, her passion for and experience in the health care industry helped shape our 2012 pilot study on discharge planning for CHF patients, demonstrating the importance of home care in the prevention of hospital readmissions. And, as the industry continually shifts, Teresa is constantly positioning our home care services among families, physicians, social workers and other health care professionals as a means to keeping our senior community safe. With two active teens at home, Teresa is always running from one kid’s activity to the next…while also finding the time to pursue her love for long-distance running!​


Kelly Criste-Cook, General Manager for Richmond and Tappahannock

Kelly Criste-Cook, General Manager for Richmond and Tappahannock

Kelly has been an integral part of the Home Instead management team. She has been a part of HISC for over 10 years and has performed every job in the office at some point - just filling in for others. Now, she oversees operations in the Richmond and Tappahannock offices! Dedicated does not describe how she feels, she loves it and it is not uncommon for office staff to see e-mails from Kelly with time stamps ranging from 4am or 11pm. Her organizational skills and communication strength help keep our offices running happily and smoothly everyday.

Natalie Jenkins, Receptionist

Natalie Jenkins, Receptionist Natalie is on the “front line” for the office.  Not only is she the friendly voice you hear when you call our Tappahannock office but Natalie coordinates our clients' and caregivers' schedules - handling changes, additions and ensuring all our clients' needs and inquiries are handled in a caring and expedient manner. Natalie is a native of Washington, DC and brings with her over 25 years of client service and finance skills, and enjoys making the Home Instead environment a pleasant one.  Natalie is passionate about the work we do and her relationships with our CAREgivers and clients truly shows that passion. 


Brandy King, On-Call Supervisor

Brandy King, On-Call Supervisor

Brandy ensures that all after hours emergency calls are answered promptly and that any scheduling issues are resolved as quickly as possible. She is responsive, with an acute attention to detail and always makes our client’s care her number one priority. Brandy is here to ensure that our clients are well cared for 24 hours a day, 365 days a year. Brandy is also a licensed CNA with years of experience in solving customer related issues.


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