Quality of Care

​​​​​​​​​​​Quality Home Care Services

Your family deserves the best when it comes to in-home care. Our highly trained CAREGiversSM​ devoutly adhere to our quality standards. Like you, they want only the best for seniors in the Punta Gorda, FL area.

Quality is Our Culture

We have a robust Quality Assurance program here at Home Instead. The program is in place to guarantee we have in-person confirmation that we are providing the highest quality care. These visits are performed by our trained home care experts or a member of our team of nurses.

During these visits, we:

  1. Ensure Client Satisfaction

  2. Evaluate CAREGiver performance

  3. Identify changes in client condition

  4. Recommend any necessary changes to the plan of care

  5. Identify risks to client or CAREGiver safety

  6. Build on our relationship with the client

Family members can rest assured knowing that our team is consistently engaging to ensure the highest quality experience for our clients. We spend time to understand all the needs of our clients and prescribe a tailored level of care to ensure overall wellness. We work with our clients’ health care providers to understand the missing pieces in the continuum of care. Our CAREGivers are uniquely trained to aid clients in closing any gaps in care through execution of individualized plans of care.

99% Satisfaction RateWe conduct exit interviews at the conclusion of care for all of our families. We recently looked back and tallied the satisfaction rate of the last 400 families we have served. We are proud to say we have a 99% satisfaction rate! And we are actively working on the 1% who were anything less than completely satisfied.

Our experience helping thousands of families over the last 15 years has proven that even excellent care alone will not produce great outcomes. Therefore, we utilize a holistic approach to ensure all needs of the individual are fully understood and addressed.

Quality Standards We Measure

Home Instead, Inc. and the Home Instead Senior Care® franchise network demonstrate commitment to quality care through our proprietary PEAQ® program, "Pursuing Excellence by Advancing QualitySM​".  Through a partnership with J.D. Power, CAREGivers and clients are routinely surveyed to ensure consistent delivery of high quality service. 

We routinely strive to exceed expectations in these three categories:

Services Provided. Clients wish to choose from a variety of service options, and Home Instead Senior Care of Naples, FL offers services that range from companionship to advanced caregiving. We offer you the maximum number of caregiving choices.

Fees. We pride ourselves on delivering high quality caregiving at an affordable rate. In fact, our range of service offerings make it possible to provide care within almost any budget.

Service Set-up. We make it easy to get started. Schedule a no-obligation in-home consultation to learn which service offerings might be right for your loved one. It's easy and convenient.

Proprietary Program: Pursuing Excellence by Advancing Quality 

Just as we pioneered home care training, we also have developed an industry leading quality improvement program. PEAQ represents our commitment to consistent improvement in all areas of in-home care delivery and client satisfaction.

From beginning to end, we work to ensure we exceed your expectations for high-quality in-home care in the Punta Gorda, FL area. Call us today to learn more: (941) 505-0450

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Rates & Hours

We can tailor a home care arrangement to fit both your family's lifestyle and budget.

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Careers

Reap rewards beyond measure -- and get paid, too.

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Our Story

As a locally owned business, we offer friendly, responsive service right in your neighborhood.

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