"I was delightfully surprised to learn that after each caregiver visit, the caregiver could leave me either an audio or text message on the Home Instead website page set up for my mother. The message could relay news about what they did together, and any observations I might need to know about. I think of the caregivers as my eyes and ears for when I can't be observing my mom myself, so it gave me peace of mind that if something was amiss that might need some attention, the caregiver could let me know and I could follow up. "
"Fantastic organization--wonderful staff and very accommodating.
"This company provides reliable and outstanding service.
"We have been using your servers for a couple of months now and find the women are very qualified and know how to handle elderly people. They are careful and caring. They also try to keep our mother clean and her surroundings clean also.
"The caregivers Nathan and Cheryl are fabulous! Patient, kind and helpful with every aspect of my father's care. We are extremely grateful for their open and consistent communication as well as from Alex and all of those involved in my father's care.
"We have been using Home Instead for almost one year now. My Dad has developed some very nice relationships with the caregivers and I feel a couple of them go above and beyond what they need to do. My brother & I can rest easy knowing they are going to see him each day and make sure he is ok.
"Home Instead has been excellent. They established a caring and personal relationship with my wife that made a very difficult situation for me and my wife much easier. They are very flexible and responsive. Highly recommend.
"Home Instead has been a joy to work with. They are providing care for my parents. I am in charge of scheduling and I leave 900 miles away. I have called last minute when a family member has had to cancel and they provide someone with no problems. My parents have been very happy with their caregivers.
"Home Instead has been a lifesaver. At the beginning it was morning care at our parents home for 6 months. They were always dependable and caring. This was such a change for our parents. They were reluctant to have strangers in there home. Everyone had a way of comforting them and helping them except the help .Home Instead has a way of matching the right staff with the clients. Our parents decided to move to assisted living because there home was getting older and needed repairs. Home Instead continued hours with them for extra help. (Showers, etc.) We have also hired Home Instead for my husbands parents who plan on remaining in there home but need 24 hr, care. Again the staff is so helpful, caring, and has allowed them to remain in there home with safety. Safety has been such a concern as our parents have aged. This company has well trained staff in all areas of health care. We are 2 very large families and all agree that Home Instead is the company to hire.
"When my mother required 24-hour personal care, I had so many concerns and uncertainties. We knew our lives were all going to change. One thing I did not anticipate was how much we would come to care for the care providers -- they are like members of our family now. Each one is not only exceptionally kind, gentle, thorough, helpful and professional, but very good company. We look forward to seeing them every day for the care they give my mother and the reassurance and support they give our family.
"I was taking care of my mom who required 24 hr care when I had to return home some 650 miles away for an emergency. I called Home Instead Senior Care immediately and that day, the agency owner came out to do an initial interview and care assessment. Within an hour we had decided on the best possible care giver plan to meet my mom's needs. While away, I received phone calls and emails on my mom's daily condition. I could not have been pleased and satisfied more with the care my mom received. They even fed the cats and bought extra litter when they ran out. They really care about your needs and do everything to work with you. And by the way, my mom had fun and just loved the care she received." Paula Anselmo, Westport, MA
"Our family was very happy with our primary CAREGiver, Mary Lou. She was caring, concerned and genuinely interested in helping my mom. She really became her friend and she is missed." - Fall River, MA
"Please give special thanks to Rachel, Vicki, and Brenda for their outstanding care of my mother and support of our family. You have an exceptional staff and company and should be very proud of what you do." - Mary Beth, Mattapoisett, MA
"I was very impressed by the dedication of the staff: From the initial meeting with the office staff throughout the months that we received direct service everyone was attentive to Dad's needs and the needs of our family. The quality of the services provided through Home Instead exceeded my expectations." - Cathy Freeman, Fall River, MA
"From the beginning, when I 'cold called' various private duty agencies, it was evident that your company was a cut above the rest. While many of the agencies I called never called me back, or quicky offered to just send me a pamphlet in the mail, you took the time to talk to me, answer my questions and alleviate my fears. This was a completely new experience to me, one in which I had no prior knowledge of. I immediately felt comfortable and at ease with you, truly knowing your care for my parents was genuine." - Jeannine Tranfaglia, Mattapoisett, MA
"The caregivers that I met were long term. Karen was with my dad for fourteen months. They took the time to develop a relationship with him. He was a person not just a client. They enabled my dad to remain at home during the last 14 months of his life which is what he wanted. I will be forever grateful." - Rosemary Gately, Onset, MA
"Home Instead Senior Care was a God send to my family. My Mom and Dad became unable to care for themselves independently, but wished to stay in their home. The distance from my home to my parent's home and the frequent travel for my career left me in a bind. One cannot truly understand the anguish of leaving parents in other people's care until the moment arrives. The selection of Home Instead to provide care for my parents was one of the best decisions my brother and I made. They treated them as their own loved ones. Home Instead provided me with a sense of security and trust. The overall experience was outstanding. My brother and I will be forever grateful." - Deborah A. Quinn, M.D., New Bedford, MA
"At first I really did not want them. My children insisted and I am so glad. They were all wonderful. Even my dog loved them. They helped me in all ways to regain my independence. They actually spoiled me and I miss them and their company every day since." - J.M. Patten, Westport, MA
"We did not personally meet any of the caregivers but my mother-in-law and the staff at the Autumn Glen said everything went very well and we appreciate the ease in arranging for this help. It gave us peace of mind during a stressful transition from hospital to home." - Patty & Jim Welsh, North Dartmouth, MA
"Thank you sincerely for taking care of Ann, so she could stay at her home." - Jethro Ashley, Middleboro, MA
"I wanted to express to you my feelings on the exceptional care that all your staff have given to my mom over the years. It has been a very difficult decision to allow others to come into a home and care for our loved ones. We have been blessed by having the lovely staff at Home Instead care for my mom. There is one care giver who in particular has been a godsend. Karen has become like another family member. Everyday that Karen is with my mom I feel at ease that she is being given exceptional care. Karen knows how to make her feel better and even cheer her up. The personal care that she administers is extraordinary. I cannot say enough about this lovely lady. She cares for my mom and allowed her to maintain her dignity. She truly loved my mom and mom loves her.” Norma Comoletti, West Wareham
"Leonor is a very special caregiver who fulfilled everything you promised in your brochure and we wanted to let you know and thank her from the bottom of our hearts.” Archambault Family, Fall River
"Using the services is like adding a family member.” Larrivee Family, Westport
"We hired Home Instead in April 2012 and used them for two years. Their performance, service and care toward my mother was exemplary. I cannot recommend them highly enough.” Paul Camara, Fall River
"From the first meeting with Ms. Doyle and continuing for two years Home Instead provided caring and professional service. Without Home Instead, my mother would have had to become a resident at Sacred Heart much sooner. My brother and I appreciate the support and the care.” Mr. Gracia, South Dartmouth
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Each Home Instead Senior Care franchise is independently owned and operated.