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Our Team

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​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Fort Smith, AR

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (479) 434-6960 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Melissa Hicks - Retention and Engagement Coordinator

Melissa Hicks - Retention and Engagement Coordinator

Melissa started as a caregiver with Home Instead January 2009. She then began working in the office as an Administrative Assistant and is now a Retention and Engagement Coordinator. Her hometown is Cleveland, Ohio, and she’s a huge Cleveland sports fan…. Go Cavs! She’s also proud to be a veteran and served our country in Iraq with the Ohio Army National Guard where she met her husband, Mike. They  have a beautiful daughter, Mariah. In their spare time they love to travel and Melissa enjoys doing Zumba. When she interviews and hires our caregivers she always asks herself: would I want this person taking care of my loved one? “I absolutely love going to work every morning knowing I’m part of a team that’s making a difference in our senior’s lives!” Thanks, Melissa!​


Andrea Reed - Director of Service Coordination

Andrea Reed - Director of Service Coordination

Andrea has been with Home Instead since January 2014. She feels truly privileged and blessed to have been allowed to join this wonderful team. She can honestly say she loves her job; being a Service Coordinator (Scheduler) is actually fun to her! She has worked at many places doing different jobs and never felt as fulfilled as she does working for Home Instead Senior Care. And we are so glad to have her! 

Andrea has been married to her husband for over 22 years and they have one son, Andrew, who is 17 and a senior in high school.

Nathan Rozell - Administrative Assistant

Nathan Rozell - Administrative Assistant
Nathan has completed a wide range of medical certification programs, i.e. Certified Nursing Assistant, Registered Medical Assistant, Certified Pharmacy Technician, as well has having many years of customer service experience. As you can see, he is very well-qualified to work in home care!

He will be the first person to greet you should you ever stop by our office! His job description is pretty lengthy: handling all aspects of invoicing; managing payday for over 150+ employees; making sure our files meet Home Instead and State of Arkansas standards; and, being our Director of First Impressions!
 
Nathan is a Fort Smith native and loves to volunteer and share his kind heart and passion for life with others. He is happily married and has a daughter named McKenzie.


Robin Tusing - Billing Specialist

Robin Tusing - Billing Specialist
Robin is our longest tenured team member! She began work with Home Instead Senior Care in July of 2008. As our Billing Specialist, she handles all aspects of our Medicaid, VA and Long Term Care insurance invoicing process. Things have changed a lot since she took this position, but she always seems to adapt with seeming ease.

She has lived and worked in the Greenwood/Fort Smith area all of her life.  She has one son, Shawn. “It is a joy to come to work and know I am part of an awesome team making a difference in so many lives in our community.”

Amy Norman - Staff Coordinator

Amy Norman - Staff Coordinator

​Amy has been working at Home Instead since October of 2015. She is a Caregiver at heart. She has worked in many different aspects of the medical field. She also cared for both of her parents as they made their transitions leaving this life. She loves being a Staff Coordinator because she can understand on a personal level how it feels to be a Caregiver, as well as what the clients and families are going through. She loves living life! The good, the bad, the happy, the sad--she embraces it all with a positive attitude and with as much joy as possible. Amy is originally from Galveston, Texas, but has raised her three children here in Arkansas and has been happily married to her husband for 20 years. She loves working for Home Instead because taking exceptional care of her clients is personal, just as it is for Home Instead Senior Care.


Leslie Littlejohn, RN - Client Care Coordinator

Leslie Littlejohn, RN - Client Care Coordinator

​Leslie was born and raised in a small town in Eastern Arkansas. She moved to Colorado in 2002 and moved back to Arkansas 2 years ago. She has been married to her high school sweetheart for 31 years. They have 2 wonderful children, Lauren and Tyler and two beautiful Granddaughters, Rylee and Makynlee.  She has been a nurse for 30 years working in a variety of great jobs, such as Internal Medicine, Cardiology, Rheumatology and her most rewarding time was in Home Care. Leslie began her career at Home Instead July of 2016 and loves what this business offers for people in our community.


Cassie Skinner, RN, BSN - Client Care Coordinator

Cassie Skinner, RN, BSN - Client Care Coordinator
Cassie Skinner started with Home Instead in July of 2014.  She is a Christian, a wife, mother, daughter and a nurse all with the heart of a caregiver. Cassie has been a nurse for 34 years and has never questioned her career choice.  She states, “I believe I am right where God wants me to be.”

Cassie is married to Albert Skinner. They live on a farm, which has been in her family for three generations, at the base of a beautiful mountain.  They have miniature horses, donkeys and five dogs! Her parents live right up the road from her. She has a daughter, CaLee, who lives in Little Rock, a step-daughter, Danielle, who lives in Alma and a step-son, Bobby, who attends UAFS.  “I love my life and that includes working at Home Instead!”

Cindy Womack, Director of Recruitment and Engagement

Cindy Womack, Director of Recruitment and Engagement

Cindy and her husband, Greg, moved from Springdale to the Fort Smith region in 1990.  They soon were blessed with two incredible children; a daughter, Ashton, born in 1992 and a son, Ethan, born in 1994.  Cindy was a stay at home mom until both kids started to school; then she entered the work force again at a Christian school.  She worked there 6 years; then went back to being a full time Mom until she found an ad in the newspaper for a caregiver position with Home Instead Senior Care.  Cindy contacted Home Instead and started as a CAREGiver in June of 2011.  It was recognized quickly that caregiving came naturally to Cindy, so she was honored later that same year with our CAREGiver of the month award.  By March of 2012, she was offered a full time office position as Recruitment and Retention Coordinator; then as the department grew, she was given the title of Director of Recruitment and Engagement.  Recruitment and Engagement involves recruiting, interviewing, hiring, training and retaining new CAREGivers who are passionate about serving others.  Cindy conducts three of the four days of training all CAREGivers participate in and she thoroughly enjoys the connection that happens with CAREGivers during that time.  To Cindy, training is not just about teaching a skill set to CAREGivers, it’s about creating a bond, affirming their value and encouraging a mindset of excellence so they reach their full caregiving potential and provide the best quality care Home Instead client’s expect and deserve.​


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