Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Springfield, MA

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (413) 304-2316 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Suzanne McElroy, MSW, Owner

Suzanne McElroy, MSW, Owner

​Suzanne opened the Springfield, MA branch of Home Instead Senior Care after spending several years caring for her grandmother and great-aunt, and realizing that this was, indeed, a calling for her. She brings with her the clinical skills she gained as a mental health therapist with a concentration in geriatric psychology. While working on her masters’ degree, Suzanne interned at the UCLA Neuropsychiatric Institute in Los Angeles. There, she worked on the geriatric unit in individual therapy and group therapy settings, as well as conducted discharge planning meetings with patients and families. “There are so many aspects of running this business that appeal to me,” Suzanne says, “but hands down, my favorite is the initial assessment meeting with the clients and their families or friends.” It is during this time that she becomes excited about the potential she sees Home Instead can make in a client’s life, admitting that “to become a partner in care as someone ages also brings back the feelings I had when I cared for my grandmother, which were pretty special.” Suzanne’s family (along with a little help from a Home Instead caregiver) helped her grandmother remain at home until she died at the age of 101, surrounded by family in her home. “That is the spirit that inspires our work here,” she says. 


Maureen Cote, General Manager

Maureen Cote, General Manager

As General Manager, Maureen oversees all activities which contribute to providing quality home care services to our clients. Maureen continually monitors the overall performance of  operations and strives to achieve complete customer and caregiver satisfaction.

Maureen began her career with Home Instead in 2011. Her experiences with senior care both personally and professionally made her a perfect match. She is passionate about making sure all clients get the quality services they need and deserve and caregivers receive the training and information they need to be successful. She does this by working very close with the Client Care Coordinator, Recruitment and Retention Coordinator and Scheduling Coordinator. The message she delivers to the office staff, clients and caregivers is clear, "All clients are to receive the quality of care from a qualified caregiver that I would expect for my own family."

In her spare time Maureen enjoys being with her husband and their three dogs. She also enjoys time with her two daughters and grandchildren.  She loves gardening, home projects and organizing. During camping season Maureen can be found almost every  weekend in Rhode Island at her camper. 


Amy Boulay, Recruitment and Retention Coordinator

Amy Boulay, Recruitment and Retention Coordinator

Amy joined Home Instead Senior Care in 2014 as a caregiver and also helped out with our scheduling needs as we grew. She then became our full-time Staff Coordinator for over two years.  During those years she worked with the recruitment and retention department so closely that when the  position opened up, she was the perfect candidate. She moved to that position with ease and began taking online HR classes at a local college.  Knowing caregiving and scheduling helps her hire caregivers that will stable and a good fit with the clients.  Amy has always been proud of the relationships she has built with all of our caregivers and this role allows her to keep in close contact with our caregivers  On her off days, Amy enjoys the peace and quiet of home with her four children ranging from teens on down to a two year old.  As much peace and quiet a mom of four can have.  All joking aside, she is truly a devoted mom who takes great pride in her contributions to the Home Instead team!


Cassandra Leitner, Scheduling Coordinator

​Originally from Wisconsin, Cassandra moved to Massachusetts in August of 2017 to be with her finance. She worked in the hotel industry as a night manager. Cassandra joined our Home Instead Senior Care in November of 2017 and she currently serves as the Scheduling Coordinator. Cassandra had previously working as the scheduling manager at a Pennsylvania Home Instead Senior Care and we consider our office to be lucky to have her previous experiences. In her free time, Cassandra likes hiking, video games and arts and crafts. 


Lizbeth Cruz, Administrative Assistant

​Lizbeth joined the Home Instead Senior Care team in January of 2017 as the Administrative Assistant. In this role she works closely with all the other team members and assists them with administrative functions. In her spare time Lizbeth spends her time with her wonderful daughter.  


Angie Thornton, Community Liasion/Home Care Consultant

Angie Thornton, Community Liasion/Home Care Consultant

Angie has been our connection to the community for the past 2 years, and her stellar reputation precedes her.  She was a marketer for a local assisted living for many years prior to coming to Home Instead Senior Care, so her knowledge of the options seniors have to stay safe as they age is a wonderful asset.  Whether she is letting a social worker know about the most recent public education programs we have, or consulting with a potential client on what steps they need to take to make the best decision for their families, Angie brings a compassion and understanding that is unparalleled.  Angie is known for her elegant style and her knack for building authentic relationships with industry professionals, community social workers, and seniors alike.  "I really like Home Instead's commitment to providing a wealth of resources to help educate the public about the serious issues seniors face as they are aging."  Angie is a die-hard Patriots fan, and is a devoted to her family and church community, volunteering many hours of service when she is not working with the Home Instead team.


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