We often receive letters of thanks from clients about our CAREGivers, and we wanted to share this special letter we recevied:
"My dad and I wanted to let you know that we had a very
positive experience with you, your office staff, and especially with the home
care services he received from your caregiver, on 6/22/15.
We wanted to thank you, let you know what good care the
caregiver provided, and also thank her for the wonderful introduction to home
care that my dad had. This was the first
time that we needed help from someone outside of the family, and he was a
little reluctant to receive care from a home care provider. It was so important that my dad received
professional care, and that his first experience was such a good one.
These are some of the things that my dad said:
The caregiver was very prompt and arrived on time to pick
him up, and they arrived to his appointment on time. She had very good driving skills, the car was
comfortable, and he could get in and out of it without difficulty. She knew just what to do, was focused on her
job, and she did her job very well. She
minimized walking distances; took him right to the front door, and picked him
up right at the front door, of the hospital; got a wheelchair for him; accompanied him to check in and the hospital
room; assisted him to get prepared for surgery; made sure he was
comfortable. She spoke clearly, loudly,
and slowly, so he could understand her (he is hard of hearing). She was professional, knowledgeable, patient,
responsible, and he felt comfortable with her.
Please let her know how much we both appreciated her.
We also appreciated that your office was patient with us
while we waited for a last minute doctor's approval for the surgery that had
already been scheduled, and that you stood by waiting with us for the outcome
of the doctor's decision and actual surgery date for the care services and transportation
that we needed."
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.