We Love Our CAREGivers!


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We often receive letters of thanks from clients about our CAREGivers, and we wanted to share this special letter we recevied:


"My dad and I wanted to let you know that we had a very positive experience with you, your office staff, and especially with the home care services he received from your caregiver, on 6/22/15. 

 We wanted to thank you, let you know what good care the caregiver provided, and also thank her for the wonderful introduction to home care that my dad had.  This was the first time that we needed help from someone outside of the family, and he was a little reluctant to receive care from a home care provider.  It was so important that my dad received professional care, and that his first experience was such a good one. 

These are some of the things that my dad said:

The caregiver was very prompt and arrived on time to pick him up, and they arrived to his appointment on time.  She had very good driving skills, the car was comfortable, and he could get in and out of it without difficulty.  She knew just what to do, was focused on her job, and she did her job very well.  She minimized walking distances; took him right to the front door, and picked him up right at the front door, of the hospital; got a wheelchair for him;  accompanied him to check in and the hospital room; assisted him to get prepared for surgery; made sure he was comfortable.  She spoke clearly, loudly, and slowly, so he could understand her (he is hard of hearing).  She was professional, knowledgeable, patient, responsible, and he felt comfortable with her.  Please let her know how much we both appreciated her.

We also appreciated that your office was patient with us while we waited for a last minute doctor's approval for the surgery that had already been scheduled, and that you stood by waiting with us for the outcome of the doctor's decision and actual surgery date for the care services and transportation that we needed."

-Mary

 


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