CAREGiver of the Month - Gail

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Gail P., an award-winning CAREGiver for Home Instead Senior Care® of Lancaster County, has a servant’s heart because that is both her true nature and how her faith guides her. 

Even a client, in her final stages of dementia and unable to remember Gail’s name, senses her CAREGiver’s compassion and is at peace because she feels Gail’s love and intuitively knows Gail wants the best for her. Gail explains it this way: “I take more of a servant’s attitude, and oftentimes the client will pick up on that. I softly and carefully explain what we need to do and not demand. Whether we are CAREGivers or not, we must always humble ourselves.”

By humbling herself, Gail has been exalted as CAREGiver of the Month. Gail’s daughter knew her mother would be perfect for the job when she suggested applying in March 2011. “My daughter worked in the Home Instead office for a couple of months,” Gail recalled, “and she really liked the company and recommended it. She said, ‘Mom, it’s a wonderful place. It has a Christian background – people work in a Christian backdrop.’ ”

Gail, who had worked in several nursing homes and was familiar with the senior-care environment, said her daughter was 100 percent spot-on. “I really like my job. People with whom I work are wonderful. My clients become my second family,” Gail said. “This job gives me a sense of fulfillment because I know I am helping people who need it. It makes me feel good to see my clients’ smiling faces when I come in the door. They appreciate my help. While many of them repeatedly thank me throughout the day, it is I who benefits as much or more than they do. I have grown so much through this job, emotionally and spiritually. Not everything is about me – a fulfilling day is about satisfying others.”

Gail’s clients and their loved ones aren’t the only ones who feel like family members to the Mount Joy resident. She feels the same way about the Home Instead staff. “The staff is terrific and goes over and above for CAREGivers and clients,” Gail said. “They are flexible and very fair. I can always talk to them if I need anything or have questions. I know the staff is oftentimes overwhelmed with work, but they are always very professional, very loving, very caring and very Christian-based. In 2015, it’s almost unheard of to work for a company that espouses Christian values, and they do.”

CAREGiver Development Specialist Susan Shiner sees the same qualities in Gail, saying: “Her integrity in everything she does is over the top. Her communication with us is always clear and prompt.”

Gail’s communication skills have never shined brighter than they do with her dementia clients, including a 91-year-old female who has resisted family members’ requests for personal care tasks. “She is precious, and she responds to me. I ask my client about things and treat her as if she does not have dementia. Her daughter told me, ‘She will never let you help her shower.’ But by the second day I was with her, she allowed me to help her shower. I ask permission to help her, and I have never met resistance. I respect her, and I take her dementia into account.” 

Asked to put her job into perspective, Gail said: “I used to worry about a multitude of things, and that would frustrate me. I have learned to concentrate on the priority at the moment and not look too far ahead. I carry no other agenda but a focus on my clients when I am with them.”

Home Instead CAREGivers, who are screened, trained, bonded and insured, provide a variety of non-medical services to help seniors maintain their independence.  For inquiries about employment with Home Instead Senior Care in Lancaster County or to learn more about the valuable services provided, please call (717) 207-0755 or visit Home Instead online at:​


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