CAREGiver of the Month - Diane

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​In good times and bad, award-winning CAREGiver Diane L. can’t wait to let her light shine so that everybody – including her clients – can feel her warmth and compassion. “To be honest, I came to believe I have this job by divine appointment. God gave me an opportunity to show His love as a CAREGiver,” said Diane, who joined Home Instead Senior Care® of Lancaster County on Oct. 1, 2013, after being one of many who lost their jobs at an area medical facility because of layoffs. “God had intervened in my life with other challenges and tests before I took this job. All of my challenges have made me open my eyes to God and His work. When life throws me curves, I say, ‘I have decided, Lord, that I won’t feel sorry for myself. You created me for good things.’​"

The Lord immediately served up a doozy of a curveball after Diane became a CAREGiver. She drew a male client who was challenging – at least at the start. Diane never gave up and won him over with kindness, love and compassion that even the highly successful former businessman admitted he had seldom seen in his 91 years. “An act of kindness is the most important thing, most wonderful thing in life,” she said. “God taught me the deep lessons of the love of Christ by sending this client to me. God challenged me to grow as a person. The client is bitter with life, but I thought, ‘I am going to give him back to the office. I will love him in his meanness.’ I hung in there with him. One thing I have within me is that I don’t run from challenge,” Diane said. “He is a private man, and I respected that. He just didn’t want to talk at first. I thought he was a very vulnerable man, physically and emotionally. His mind is still alert. He is an independent man, but his condition was such that he needed help with personal care.

Eventually he became one of my best clients and a friend. He opened up with me. He cried, and I did, too, when his family decided last summer to put him in a nursing home for reasons unrelated to the care he received from Home Instead Senior Care.” The once-difficult client told her, “Diana, you have changed my life. You give 100 percent for me.’ Diane, drawing a big sigh, said, “I did not know I had made such a big impact. It all points to the fact that I make sure I am alert with my task and focus with a client. Senior life is very fragile, physically and emotionally. We were sad to lose each other. He hugged me, which was very unlike him. It was a sad day for me.”

As CAREGivers, Diane explained, their jobs run much deeper than light housekeeping, meal preparation, medication reminders, errands and transportation. “Companionship is very, very important. I want to be there if they break down emotionally so I can be there to comfort them,” she said. “Little things like cards mean a lot. I do make a bit of a deal about my clients’ birthdays and other special occasions, and why not?”
CAREGiver Development Specialist Susan Shiner said Diane is special, pointing out these superlatives from the franchise staff: “Although she faces difficult situations with clients, she always does the right thing.” “She is flexible and is always willing to adjust to help the schedulers in a tight crunch.”  “Her clients rave about her. She is a blessing to them.” “She takes coaching and direction well and sticks with her clients.” “She is kind but can be clear with clients when needed.” “She comes through as a last-minute fill-in a few times a month. She barely says no!” “She is a team player and has a heart of gold.”  “Very warm and caring, has a wonderful image.”

Diane admits her job, like life, isn’t always easy. She draws from her faith for strength and credits her church and its pastor – In the Light Ministries on South Shippen Street, with Pastor Phil Hernandez – for their rock-solid support. “I asked God: ‘Will you guide me and teach me the new things I need to know to go on in life?’ There is no way I could have humanly moved forward without making Jesus Christ the Lord of my life,” Diane said. “He sent me in this direction. I love working for Home Instead Senior Care. I want to shine like a beam of light when I am around people. Unless the Lord opens other doors, Home Instead is where I will be.”

​Home Instead CAREGivers, who are screened, trained, bonded and insured, provide a variety of non-medical services to help seniors maintain their independence.  For inquiries about employment with Home Instead Senior Care in Lancaster County or to learn more about the valuable services provided, please call (717) 207-0755 or visit Home Instead online at:​


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