"Consistency and quality in the companionship and help for our mom have been the hallmarks of our experience with Home Instead. We appreciate the attention to detail from the office staff, particularly during the challenges of the COVID epidemic. My sister and I have been pleased ~ and our mom has enjoyed the caregivers/helpers."
"The office and support staff have been engaged and available. They have worked really hard to find caregivers who are skilled in working with my difficult senior. They are currently providing 8 hours of care daily. My only regret is that I am not allowed to communicate directly with care staff. While the office folks do a great job of passing info between us, since my senior is in a different town, I would like to be able to communicate directly with caregivers sometimes."
"I can not say enough about how pleased my sister and I are with Home Instead! Every person we have interacted with has been caring and responsive. The team of caregivers who have been assigned to help our parents have been simply wonderful! They treat my parents with real concern, and work very hard to do everything for them, just exactly the way they would prefer it done.
We worked briefly with another organization, and the difference is night and day! From our first contact with Home Instead we saw how organized and detailed they are. Meta in the office has been so lovely and has gathered so many details about my parents. This helps caregivers arrive prepared to support and connect with my parents. The entire process, including their contract and paperwork, the caregiver communication binder, their online portal, and their staff has been a great fit for our family. They are also very responsive to questions and requests. We really feel that our parents are cared for, and that we are being supported. It is such a relief to have Partners we can trust for our parents care!"
"My mother is enjoying the companionship provided by the Home Instead staff. They arrive on time and provide necessary stimulation during this COVID, rather isolated, situation. It makes me feel better that when I can't be there, someone else who is friendly, familiar, and professional can be.
The team approach works well. Several staff members come in the beginning, then the three people who my mother most connects with are scheduled when possible. This provides consistency and pleasure for all involved."
"I really appreciate the fact that I know I can trust the people you send in and I know the worker will do a good job. I like the fact that there is a 3 person team and that I have met all the members and that they have been trained to my house. For several reasons I want the same person here each time but, it's nice to know if she is unavailable (sick or gone) there is someone I've already met to temporarily take her place. The workers are on time and that is good. Also, they have been flexible and can change the routine if necessary. The cost is comparable to other agencies however, I'd like a shorter time limit available. If I need extra help ,at an additional time, I may only need 2 hours. It's a good agency and I'm glad I'm using it."
"I would recommend your services. Everyone I have dealt with has been caring and personable and professional."
"Each Home Instead staffer that I have encountered is more than a "10". They are not measured by a number because each of the staffers is unique. I appreciate that you take that unique quality into account when you assign the staffer to our family. When personalities are involved, as they are here, it important to respect that and you do. If the situation doesn't work out exactly as hoped, you are able to change that almost immediately. Thank you Home Instead! "
"Home Instead was a life saver for me. My dad was in a local retirement home for a little over 3 years. During that time my first wife had passed away from cancer. Then my dad started acting up to where the retirement home, well to be honest, they kicked him out. So I was left with what to do with dad? I had him come home and live with me, since my children were all grown up and out of the house.. So there I was, trying to hold down my full time job and leaving dad alone at home by himself not able to take fully care of himself. I called Home Instead and had them come over from 2:00-5:00 during that time they cleaned my house, cooked supper for my dad and I and most of all, kept my dad in touch with someone to talk to about whatever he wanted. My dad was not the easiest person to get along with, very independent and opinionated. Home Instead did an excellent job changing personnel and accommodating my dad's behavior changes as he deteriorated physically as well as mentally. After 10 months dad had progressed to needing full time help. I admitted him to a local nursing home, where I also had Home Instead come and see him twice a week, till the end. The Home Instead person would read to him from the Bible and pray for him, sing hymns and just keep him company. They comforted dad till the end, in fact it was the Home Instead person, who contacted the Hospice people about his pain. That afternoon the Hospice people came and upped dad's pain medicine which allowed him to finally go home to Heaven. I would Highly recommend Home Instead to anyone who needs assistance with an aging parent in any phase of life. The Management personnel were always there to help and even stayed with dad at the hospital a couple of times till I could get there. They provided amazing help, especially when I was emotionally drained. Home Instead did a fantastic job, period. Thanks again gals & guys for all of your help. "
" "Home Instead Senior Care of Topeka has been of great assistance and support in caring for my mother, during the final stages of Alzheimer’s, while she was living in our home; and with my husband’s mother, so that she could remain in her independent living apartment and receive daily help with her mobility concerns. The caregivers that we counted on from Home Instead, were kind, thoughtful, and very dependable in helping us to provide consistent, high quality, in-home care for our mothers. " "