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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in West Hartford, CT

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (860) 236-5995 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Jane Urban - Franchise Owner

Jane Urban - Franchise Owner

​Jane Urban established Home Instead Senior Care of West Hartford in 2004. Eight years later, Home Instead Senior Care continues to provide in-home, non-medical assistance in not only private homes but in residences across the continuum of senior living including apartments, condos, assisted living communities and even skilled nursing facilities. Offering companionship, homemaking, and personal assistance services, Home Instead’s CAREGivers provide seniors the extra support that means the difference between living independently and moving to more restrictive situations.

After 25 years as an IT professional in large corporate environments, Jane longed for the elusive mid-life ‘second career’ and to run a business by her own rules. On her way to work one morning, Jane heard an NPR business report on our growing senior population and the emerging senior care industry. The report spotlighted Home Instead Senior Care, one of fastest-growing franchises in 2003, as an industry leader offering non-medical companionship and support to help seniors live independently in their homes for as long as possible. This business report started Jane on her way to a new business adventure.

It’s been a good fit for Jane. As the Baby Boomer daughter of aging parents, she connected on a personal level with Home Instead Senior Care’s mission and services. She and her friends often shared their challenging experiences with juggling job, family, personal life, and care for aging parents. Like many people, she dreamed of being her own boss but still enjoyed working with professionals in a large organization. Home Instead Senior Care, with 500 offices and a proven franchise concept, offered Jane the best of both local, small business ownership and world-class expertise. Most importantly, the senior home care industry would provide Jane with the opportunity to apply her personal vision, experience, expertise, and energy to helping seniors and their families.

Tim McDermott- Home Care Consultant

Tim McDermott- Home Care Consultant

​Tim McDermott comes to Home Instead Senior Care with over 16 years of business development, networking, client service and quality assurance experience. Since childhood, Tim has had special connections with seniors, starting with his strong bonds with his grandparents and continuing through his years of working part-time at a skilled nursing facility and volunteering with the seniors during high school and college. After a decade in the in the hospitality industry, Tim returned to positively impacting the lives of seniors and their families, working in both senior living and home care. During the last six years, he has used his energy and genuine compassion to advocate for seniors and considers every day helping them to be a gift. Tim’s personal experience caring for his 96-year-old grandfather during the last year of his life gives him special insight into the experience of both the senior and their family members.

As our Home Care Consultant, Tim builds relationships with other professionals by educating them about the resources and services Home Instead Senior Care provides to enhance the life of seniors. He applies his empathy and personal experience when consulting with prospective clients and their families to determine how we can best provide support and care to help them age in place in the comfort of their own home. His belief that all seniors should receive the highest quality care guides his conducting of quality assurance visits with caregivers and clients, making adjustments to ensure services and schedule are most optimal in meeting the client’s needs. Whether interacting with care professionals, families, or seniors, Tim strives to give them a special, tailored experience, living up to the Home Instead motto: “To Us, It’s Personal”.

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