"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Mary opened Home Instead Senior Care in 2004. Her background encompasses business management, recruitment, staffing, and marketing. She spent twenty years in the staffing industry in the various areas mentioned. Mary worked for Spherion, Pro Staff, and Express Personnel prior to purchasing the Home Instead Franchise in March 2004. Mary chose to utilize her recruitment and management experience when she selected to open a non-medial home care agency. Mary felt the home care industry was a perfect fit with the experience she had from the Temporary Help Industry. There are many similarities in the recruitment and screening processes. "Our agency constantly strives to select the areas very best Caregivers that exhibit compassion and understanding for those clients they serve." Mary's educational background: BA in Business Management from Cardinal Stritch University, College of Business and Management, Milwaukee, WI
Shandeen is our Service Coordinator for the Twin Ports area. In this role, she creates and maintains client and caregiver schedules; with an emphasis on creating high quality matches and the developement of extraordinary relationships.
Shandeen joined our team in 2012 and since then has touched the hearts of many families we serve. She came to Home Instead with a background in customer service, managment and as a caregiver. When she has spare time her passions direct her towards nature walks, gardening, reading books and tending to her pets.
Brett Andrews, a native of Duluth, graduated from the University of Minnesota-Twin Cities in 1998 with a Bachelor's of Science. He worked as a funeral director in the Duluth area for over 13 years. Brett became a Licensed Practical Nurse in 2008. Brett has worked at Home Instead since June 2010 and serves as General Manager. He lives in Grand Rapids and enjoys spending his free time with his two children.
Julie joined Home Instead Senior Care as a caregiver back in 2010 and transitioned into the office in 2011. Her entire career has been devoted to senior care which included working as a Personal Care Attendant in nursing home settings. She said the best part of her "care experience" has been the personal connections and relationships made with the seniors she cared for. Julie says her approach to service was to treat each client as if they were her own grandparents and that is what made her job worthwhile. "I've learned so much over time because of my connections with seniors and what they share from their life experiences and wisdom."
As a Service Coordinator for our Home Instead 's Iron Range and Grand Rapids offices, Julie's responsibilities include matching our client needs with the caregiver workforce. She coordinates client service contact, staff scheduling, and family communication functions. Anytime there are client schedule changes or to coordinate services with families, Julie is there to ensure that everything gets done on time and to our clients' expectations.
Diane comes from a small town just outside of Duluth but has been settled in Proctor for several years now, where she lives with her four legged companions. She went to college in Hibbing, for Office and Finance Technology. Diane owns a DJ Company, enjoying wedding celebrations on the weekends. She worked in a Memory Care unit as the Life Enrichment Coordinator and in that time felt a deep passion toward folks affected by Alzheimer’s Disease. Having a personal family attachment with this disease, she came to Home Instead Senior Care, with compassion and kindness for the elderly and their caregiver’s. Diane started with us as the Staffing Coordinator for the Duluth office in June of 2012. She now is our Retention and Engagement Coordinator and continues to work with the caregiver's refining their skills.
Anne joined our team in early 2015 as our Bookkeeper. She came to Home Instead with experience as a billing coordinator with another home care agency. As the billing coordinator, she worked with families and third party payers on billing questions and solved issues as they arose. Anne graduated from Lake Superior College with her Accounting Certificate and plans to complete her BS in Accounting in the near future.
When Anne worked with a local hospital and at a healthcare insurance company in billing, she discovered her interest in accounting. During her tenure with these employers, she acquired strong customer service and problem solving skills. "Working in billing is like being a numbers detective! One needs to research and follow the money trail in order to resolve a billing situation." So Anne's role is important for our client service delivery and on being accurate with billing information.
Bonnie has worked in the health care field for more years than she likes to admit, having started her career as a nurse's aide at Miller-Dwan. THis led her to attend WITC to graduate as an LPN. A few years later she returned to school and graduated from the College of St. Scholastica with a B.A. in Nursing. Bonnie worked at St. Mary's/Essentia Health for 32 years as a post-surgical nurse. She has worked for Home Instead Senior Care for 2 years and greatly enjoys working with the elderly and their famlies to provide services so they can be as independent as possible. In her spare time, Bonnie enjoys spending time with family and especially with her grandchildren.
Susan joined the Range office in 2012 as a caregiver for a few years before taking on a new role as our Quality Assurance Administrator. Susan has great passion for our seniors because she witnessed the challenges one faces to maintain their independence and the difficulties families face trying to meet the ever growing needs of their loved ones. She understands the importance of being patient and compassionate towards seniors. So as our QA Administrator, she ensures our agency delivers what is needed in the home for services.
As the Quality Assurance Administrator, she schedules weekly visits on a rotating basis with our clientele. During these visits, she reviews the service plan with clients and/or family to ensure our service is being properly delivered as expected. In addition, she will find out if there are any changes needed with the current plan and communicate her findings with caregivers, office staff and family members. Susan feels her follow up is important for our clients care and feedback on caregiver performance is important for our staff too. It provides direction and prevents disappointment which is critical for client and staff satisfaction!
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.