"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Mary opened Home Instead Senior Care in 2004. Her background encompasses business management, recruitment, staffing, and marketing. She spent twenty years in the staffing industry in the various areas mentioned. Mary worked for Spherion, Pro Staff, and Express Personnel prior to purchasing the Home Instead Franchise in March 2004. Mary chose to utilize her recruitment and management experience when she selected to open a non-medial home care agency. Mary felt the home care industry was a perfect fit with the experience she had from the Temporary Help Industry. There are many similarities in the recruitment and screening processes. "Our agency constantly strives to select the areas very best Caregivers that exhibit compassion and understanding for those clients they serve." Mary's educational background: BA in Business Management from Cardinal Stritch University, College of Business and Management, Milwaukee, WI
Brett Andrews, a native of Duluth, graduated from the University of Minnesota-Twin Cities in 1998 with a Bachelor's of Science. He worked as a funeral director in the Duluth area for over 15 years. Brett became a Licensed Practical Nurse in 2008. He lives in Grand Rapids and enjoys spending his free time with his two children.
Anne joined our team in early 2015 as our Bookkeeper. In 2019, Anne got promoted to Operations Manager. She came to Home Instead with experience as a billing coordinator with another home care agency. As the billing coordinator, she worked with families and third party payers on billing questions and solved issues as they arose. Anne graduated from Lake Superior College with her Accounting Certificate and plans to complete her BS in Accounting in the near future.
When Anne worked with a local hospital and at a healthcare insurance company in billing, she discovered her interest in accounting. During her tenure with these employers, she acquired strong customer service and problem solving skills. "Working in billing is like being a numbers detective! One needs to research and follow the money trail in order to resolve a billing situation."
Julie joined Home Instead Senior Care as a caregiver back in 2010 and transitioned into the office in 2011. Her entire career has been devoted to senior care which included working as a Personal Care Attendant in nursing home settings. She said the best part of her "care experience" has been the personal connections and relationships made with the seniors she cared for. Julie says her approach to service was to treat each client as if they were her own grandparents and that is what made her job worthwhile. "I've learned so much over time because of my connections with seniors and what they share from their life experiences and wisdom."
As the Office Manager for our Home Instead's Iron Range office, Julie's responsibilities include matching our client needs with the caregiver workforce. She coordinates client service contact, staff scheduling, and family communication functions. Anytime there are client schedule changes or to coordinate services with families, Julie is there to ensure that everything gets done on time and to our clients' expectations.
Bonnie has worked in the health care field for more years than she likes to admit, having started her career as a nurse's aide at Miller-Dwan. THis led her to attend WITC to graduate as an LPN. A few years later she returned to school and graduated from the College of St. Scholastica with a B.A. in Nursing. Bonnie worked at St. Mary's/Essentia Health for 32 years as a post-surgical nurse. She has worked for Home Instead Senior Care for 2 years and greatly enjoys working with the elderly and their famlies to provide services so they can be as independent as possible. In her spare time, Bonnie enjoys spending time with family and especially with her grandchildren.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.