​​​​​​​​​​​​​​​​​Home Instead Senior Care ReviewsRead what other families in Rochester, NY have to say about Home Instead Senior Care®:​​

Latest Reviews & Testimonials 

"Staff was professional and caring. Exceeded my expectations. They were able to get care started quickly. Communication was excellent. They contacted me when needed and responded quickly to our questions or any needed changes."

Posted by KSwan on Oct 17 2018

"The personnel they hire are caring, trustworthy and personable."

Posted by Dick Goldan on Feb 24 2018

"Attention to personal needs and to every detail. Professional and Friendly Staff. "

Posted by LAllchin on Nov 27 2017

"I have been pleased with this agency caring for my parents. Administration staff is very committed and thorough. The aides are caring and experienced. "

Posted by mom-dad on May 18 2017

"I felt that everyone I dealt with at Home Instead cared about my family as both clients and people. "

Posted by mvhartman on May 18 2017

"Efficient and responsive staff. Care givers show up as expected and they keep the house running properly. Audrey is awesome. "

Posted by Reviewer127680350 on May 11 2016

"I am writing this to share with you our thoughts about your Home Instead Senior CAREGiver - Lori. I believe it has been more than 3 years that she has been with us, helping to care for our parents. While my brothers are out of state, I have been the only one here to help with the daily caring for my parents senior needs. We were able to meet with several of your ladies and did utilize the service of several of them. But, we were fortunate enough to have Lori play a major part in helping with parents. We knew right from the start it was going to be an extra special situation having Lori as a CAREGiver. You see, she grew up where we lived for quite a number of years, a small village that not too many people come from these days. As soon as we learned where she was from, we knew it was meant to be. These days she is family to us, don't know what it will be like without her. She is almost like a sister I never had. Not sure we are the easiest family to put up with, but, she has been able to help us all give my parents the very best of care. My father is the only parent that now survives and he will be moving to Florida to be near one of my brothers in an assisted living place down there. He is at a good place of health for him - a lot of thanks goes to Lori for taking him to doctor's appointments and asking questions we asked her to ask. She has helped him enjoy the days that she comes, he knows she will be there for him, and help him get through a senior day that can be so rough to get through at age 86. I cannot say enough good things about how Lori represents your company - only that to us, she has been the very best CAREGiver we could have ever hoped to find. She is knowledgeable, caring, upbeat and reliable. She goes beyond expectations. We hope this end with us, will be a good new beginning to another family she can help find their way through the very tough days of helping parents get the best out of their senior days!"

"“I want to let everyone who reads this know how wonderful, well-organized, and caring the Home Instead group is. Recently we have had so many issues with my 87 year old mother who is in an assisted living facility. Home Instead has helped our family to be able to have her stay in assisted living, as opposed to having to go to a skilled facility. My father is also at the assisted living facility, and they also help with his issues. They work diligently and together to get my parents to socialize, eat, attend doctor’s visits (coordinate them and transportation, if necessary). They even visited my mom a few times in the hospital (even on a Sunday evening) and smoothed out so many issues that would have been a nightmare for the family and administratively. It is like having a family member that you can always count on. This group really cares about the people they take care of. I hope that after you read this that you let Home Instead help you or you’re the people you care for. You will be amazed how much weight they take off of your shoulders. You can certainly sleep at night knowing they have taken care more than you ever could have.”"

"Right from the start Home Instead set us at ease. Joy/Julie and team have been incredibly caring and responsive. They have helped us along the journey of our Mother's alzheimer's - with aide services, recommendations for assisted living and making phone calls on our behalf. Service is outstanding and the aides dedicated, caring and responsive to our and our Mom's needs. Thank you!! "

Posted by cathydski on Mar 04 2015

"The aides that Home Instead hires are very dedicated and caring whether it be staying an additional shift or making home made meals or taking my 88 year old aunt out for a drive or to church, they love and take appreciate her as if she were their aunt!!! As no family members live in the area, we feel very blessed that Home Instead is our surrogate family and life line to Aunt Pat. "

Posted by happyness on Mar 14 2014
Looking for advice?

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Sign up for advice

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Please select at least one newsletter.
Valid email address is required
View sample
View sample
View sample