Stacy McClennon should be called "The Family Gatekeeper." It's shorter and snappier than "recruitment and retention coordinator."
When CAREGivers are hired, Stacy welcomes them into the family at owner Greg Gomez-Mira's Home Instead Senior Care® franchise. "Family members" have been judiciously chosen to compassionately assist seniors and other clients in the Houston franchise's territory that includes Bellaire, Missouri City, Richmond, Stafford, Sugar Land, Thompsons, Fresno and Rosharon. Although she works in the office, Stacy has been a member of the CAREGiver family since May 22, 2013, when she was hired. When Stacy says, "We are family," she means it.
"I originally interviewed for and worked as a CAREGiver. After I moved into the recruitment and retention coordinator's job in April 2014, I became the first option as a substitute CAREGiver if another CAREGiver isn't available," Stacy pointed out. "In fact, in the office, we all take caregiving duties as necessary because we are all on the same level. No one is above going out and pitching in if we are needed.
"I love giving back to people. I expect a lot out of our CAREGivers because I give a lot as a CAREGiver," Stacy added.
Stacy, a Houston native who has seven children and four grandchildren, spent a recent March morning talking about hiring, retaining and her other duties.
Question: Are there any secrets to interviewing to find great CAREGivers? Stacy: "A number of things go into it. People are relaxed with me in the interview process and really open up. When you boil it down, I want to get to know the 'inner you' and why you are applying. I am looking for someone with heart. I want to know how you would view the future with respect to the job – what are your hopes and expectations? It may seem picky, but we do want to find the right people."
Question: Does a person's intrinsic motivation come into play if he or she wants to become a CAREGiver?
Stacy: "Yes, it absolutely does! The CAREGivers' fulfillment comes when they leave the client's home. They should feel good about what they've done to help the client. CAREGivers should feel an attachment with clients and their families but yet keep a professional approach. Sometimes there is sadness, such as when a client dies or departs for a skilled care facility. It is a hard part of the job because of the bond they have built with that client."
Question: What is the secret to keeping good employees?
Stacy: "Personal relationships are what make people want to stay. They want to feel as though they are a part of something great and that they are valued. We go above and beyond in the area of retention. We make ourselves available and place a high importance on that, more than just carrying out office tasks. I will take time out of my day to talk to anyone. We give pep talks all the time. Our office is run professionally but with a family touch."
Question: In addition to recruitment, retention and emergency CAREGiver fill-in duties, what are your other responsibilities?
Stacy: "I am involved in CAREGiver training, and I make introductions between CAREGivers and clients. When I go in, I ease the tension that a client may feel. We totally understand they might be a little pensive when they get a new CAREGiver. I always go in early before the CAREGiver arrives and walk around to see if something ought to be addressed right away. I take a strong interest because it is personal to me. Although I focus on CAREGivers, I have taken the time to learn all office functions."
Question: You talk about a family of CAREGivers. Tell us about how the office functions.
Stacy: "We work well together, on one accord. I never feel stressed because it is not a stressful environment. We have an awesome team, a dynamite team. Our strengths complement each other. It all starts with Greg Gomez-Mira, our owner. Matching CAREGivers to clients is among the staff coordinator responsibilities of Destiny Wesley, but I sit in with her because I know every CAREGiver and have hired most of them. In the office, we are pursuing the same thing. I give them my all, and I follow 'To Us, It Is Personal' as my guiding principle. That is the way it is for all of us in the office."
Question: What do you see in your future?
Stacy: "I really want to be a registered nurse in five years, and I am working on it. It is a natural progression. As I reflect on my working years, I'd like to note that I have more than 20 years of medical and caregiving experience. After high school, I went to school to become a CNA. I later graduated with high honors from Corinthian College, earning my medical assistant and phlebotomy degrees. An RN degree will be a huge asset."
Instead CAREGivers, who are screened, trained, bonded and insured,
provide a variety of companionship services to help keep seniors
independent. For inquiries about employment with Home Instead Senior
Care, please call 713-774-2215 or email Recruitment and Retention
Coordinator Stacy McClennon at email@example.com. Home Instead also accepts online applications to become an in-home caregiver. For further information about the company, visit Home Instead Senior Care, or to learn more about the company's senior home care services, view our digital brochure.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.