"I've chosen Home Instead. So far, I'm very happy with it. They do cleaning, laundry, grocery shopping, and transportation to doctors. They've done everything I need so far. I don't have a problem with them at all."
"My mother has home care persons come in from Home Instead Senior Care. We called one day, and they were there the next day. She has two caregivers that come in every day from 11 a.m. to 2 p.m. She has one lady come in on Mondays, Wednesdays, and Fridays; another one comes in on Tuesdays, Thursdays, and Saturdays. They do a few housekeeping chores. They help with my mother?s exercises and take her for a walk. Mom says they?re very friendly. She feels guilty because she thinks she has to entertain them, and I keep telling her that they?re there to entertain her.
"My mother-in-law has someone from Home Instead that comes in a couple of days or whenever needed. The one that she's had, she was very pleased with. They are very good with her. She is happy with them, so far. They are excellent. If you need extra help, they oblige. I can't say anything negative about them.
"Our interactions with the team at Home Instead have been very positive. Everyone advocates for hospice care and everyone has been excellent in communicating with us on all levels. We continue to refer our patients to Home Instead.
"I have a number of clients using Home Instead Senior Care, and both they and I have been pleased with them. Among the pros:
-Communication is outstanding. There's an easy flow of information back and forth. They listen well when I describe a client and make a real attempt to make a good match of caregiver to client. In one instance, I had a difficult client who was used to things being done exactly as he wanted, and the owner accompanied me to a meeting with him, so she'd understand exactly what he was looking for in a caregiver for his wife. They also do what they say "“ and they do it in a timely manner.
-They offer escorts to doctor appointments and the escorts are willing and able to take careful notes, so I don't always have to be there.
-They also offer companion care and PCAs who also do housekeeping (clients are really looking for one person to fill both roles).
-They're the only home care agency I know of that offers internal Alzheimer's training, and the program is mandatory for all caregivers. They're also planning to enhance the training course in September 2011.
-Their replacement availability is usually good.
I really haven't seen any cons. They don't yet have a live-in caregiver program off the ground, but they're working on it.
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