CAREGiver of the Month - Norma

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Dad’s Death Prompted Norma to Help Others

Norma Medina has a good, stable fulltime job, having established a successful 24-year career with a major national retail store. But when her father passed away in December 2012 after suffering from the effects of a stroke, she admitted the experience had left a hole in her heart.

“Dad was ready to go, and he told me so, but I hated to hear it. I realize Dad is in a good place, but it’s still hard. When he died, I decided I wanted to work with seniors,” said Norma, whose father lived a 385-mile drive from Lubbock, in the San Antonio area, where her mother and three sisters still reside.

While explaining her desire to find a senior-care job and keep her fulltime job too, Norma said: “I was coming home from work and just sitting around watching TV. I basically was doing nothing fruitful. I wanted to try using my time better. I talked with my priest, and he suggested visiting the elderly, which was a good suggestion. At the time, one of my sisters worked for Home Instead Senior Care®, and she thought I should consider applying.”

Norma joined Home Instead Senior Care of Lubbock in September 2014. By March 2017, she was honored as CAREGiver of the Month for the award-winning franchise owned by Tracy and Terry Baugh. Recruitment and Engagement Coordinator Juanita Camacho said: “When Norma first came to Home Instead Senior Care, she wanted only a few hours a week since she has a fulltime job. As the years have passed, Norma has become one of our go-to CAREGivers because she is so willing and ready to help clients when her hours permit.” 

Asked how she balances the two jobs, Norma said: “I work day hours at my fulltime job and try for night and weekend hours with Home Instead Senior Care. After I receive a monthly work schedule from my retail-store managers, I take the schedule into Michelle at the Home Instead office and plan CAREGiver shifts. Michelle works with me on fill-in shifts, too.”

Norma said she’s not overwhelmed, for several reasons. “It works out fine, and I get enough rest. I usually go to a client at 7 p.m. after I get off work, and the weekend shifts are fine,” she said.

“I like it, I really do, because it is a very rewarding job. It doesn’t feel like a job from the aspect that I have a good feeling doing it. The clients are very dear to my heart, and it’s a pleasure to work with clients and their families. The clients know someone cares about them, and that makes me feel good. One client, a really nice and sweet lady, has no family. She often says, ‘It’s just me, all alone.’ It’s sad, but it makes me feel good to be there with her.”

Norma said training and job preparation were helpful. “I’ve gone through a lot of training.

We go over situations and review different scenarios,” Norma said.

Norma continues to be an occasional long-distance family caregiver because her 84-year-old mother suffered a stroke three years ago and has had medical issues. “We are blessed with three sisters who live near Mom. I visit as often as I can,” Norma said, “and I use my vacation time for extended stays to give my sisters a break. Mom has bounced back pretty well, but she has balance issues. She still lives at home and is pretty self-sufficient. We’re very blessed to still have Mom, who was married to Dad for 64 years. I am grateful she can still get around.”

One of Norma’s clients is not unlike her mother. The 85-year-old widow, a 24-7 client, has a little dog, is sweet and remains sharp. “She cannot walk very far. I just make sure I am there when she gets up. I hold her up. If she walks into the living room, she uses a walker,” Norma said. “I have a few overnight shifts with her, and it feels good to help her.”

Juanita said she’s glad the franchise can tap into Norma’s love and compassion. “There are so many adjectives to describe Norma: kind, loving, compassionate, proactive, reliable, trustworthy, very humble. She builds good relationships with our clients, which allows her the opportunity to assist our clients with all their needs. Norma is quiet and has a very soft demeanor about her, and she is so patient and gentle with our clients. She is a great Home Instead representative and very deserving of being our CAREGiver of the Month.” 

Home Instead CAREGivers, who are screened, trained, bonded and insured, provide a variety of non-medical services to help keep seniors independent. For inquiries about employment with Home Instead Senior Care, apply online. Visit Home Instead Senior Care to learn more about senior home care services. You can share our digital brochure for additional information. Please like us on Facebook.​


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