Norma Medina has a good,
stable fulltime job, having established a successful 24-year career with a
major national retail store. But when her father passed away in December 2012
after suffering from the effects of a stroke, she admitted the experience had left
a hole in her heart.
“Dad was ready to go, and he told me so, but I
hated to hear it. I realize Dad is in a good place, but it’s still hard. When
he died, I decided I wanted to work with seniors,” said Norma, whose father
lived a 385-mile drive from Lubbock, in the San Antonio area, where her mother
and three sisters still reside.
While explaining her
desire to find a senior-care job and keep her fulltime job too, Norma said: “I
was coming home from work and just sitting around watching TV. I basically was
doing nothing fruitful. I wanted to try using my time better. I talked with my
priest, and he suggested visiting the elderly, which was a good suggestion. At
the time, one of my sisters worked for Home Instead Senior Care®,
and she thought I should consider applying.”
Norma joined Home Instead
Senior Care of Lubbock in September 2014. By March 2017, she was honored as
CAREGiver of the Month for the award-winning franchise owned by Tracy and Terry
Baugh. Recruitment and Engagement Coordinator Juanita Camacho said: “When Norma first came to Home Instead
Senior Care, she wanted only a few hours a week since she has a fulltime job.
As the years have passed, Norma has become one of our go-to CAREGivers because
she is so willing and ready to help clients when her hours permit.”
Asked how she balances
the two jobs, Norma said: “I work day hours at my fulltime job and try for
night and weekend hours with Home Instead Senior Care. After I receive a
monthly work schedule from my retail-store managers, I take the schedule into
Michelle at the Home Instead office and plan CAREGiver shifts. Michelle works
with me on fill-in shifts, too.”
Norma said she’s not
overwhelmed, for several reasons. “It works out fine, and I get enough rest. I
usually go to a client at 7 p.m. after I get off work, and the weekend shifts
are fine,” she said.
“I like it, I really do,
because it is a very rewarding job. It doesn’t feel like a job from the aspect
that I have a good feeling doing it. The clients are very dear to my heart, and
it’s a pleasure to work with clients and their families. The clients know
someone cares about them, and that makes me feel good. One client, a really
nice and sweet lady, has no family. She often says, ‘It’s just me, all alone.’
It’s sad, but it makes me feel good to be there with her.”
Norma said training and
job preparation were helpful. “I’ve gone through a lot of training.
We go over situations and
review different scenarios,” Norma said.
Norma continues to be an
occasional long-distance family caregiver because her 84-year-old mother
suffered a stroke three years ago and has had medical issues. “We are blessed
with three sisters who live near Mom. I visit as often as I can,” Norma said,
“and I use my vacation time for extended stays to give my sisters a break. Mom
has bounced back pretty well, but she has balance issues. She still lives at
home and is pretty self-sufficient. We’re very blessed to still have Mom, who
was married to Dad for 64 years. I am grateful she can still get around.”
One of Norma’s clients is
not unlike her mother. The 85-year-old widow, a 24-7 client, has a little dog,
is sweet and remains sharp. “She cannot walk very far. I just make sure I am
there when she gets up. I hold her up. If she walks into the living room, she
uses a walker,” Norma said. “I have a few overnight shifts with her, and it
feels good to help her.”
Juanita said she’s glad
the franchise can tap into Norma’s love and compassion. “There are so many
adjectives to describe Norma: kind, loving, compassionate, proactive, reliable,
trustworthy, very humble. She builds good relationships with our clients,
which allows her the opportunity to assist our clients with all their needs.
Norma is quiet and has a very soft demeanor about her, and she is so patient and
gentle with our clients. She is a great Home Instead representative and very
deserving of being our CAREGiver of the Month.”
Home Instead CAREGivers, who are screened, trained, bonded and insured,
provide a variety of non-medical services to help keep seniors
independent. For inquiries about employment with Home Instead Senior
Care, apply online. Visit Home Instead Senior Care to learn more about senior home care services. You can share our digital brochure for additional information. Please like us on Facebook.
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Each Home Instead Senior Care franchise is independently owned and operated.