CAREGiver of the Month - Diana

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Diana Puts Compassion to Work with Home Instead

Diana Lopez feels at home as a CAREGiver at the Home Instead Senior Care® franchise of Lubbock, an award-winning company owned by Tracy and Terry Baugh.

Diana had felt a void in her life in June 2015 after helping her mother take care of a senior for nearly four years before the senior went to live in a skilled nursing facility. Diana turned to the internet to focus on finding a senior-care job and discovered Home Instead Senior Care.

“Diana joined our team of professional CAREGivers in September 2015,” Recruitment and Engagement Coordinator Juanita Camacho said. “Diana is an amazing CAREGiver who has a positive attitude and sees the bright side of every situation. Diana is compassionate, kind, patient, understanding, hard-working and proactive. All these qualities show in the care she provides for our clients and the peace of mind she brings to our clients’ families.”

Juanita said her franchise’s vetting process also revealed a reliable and accountable person, saying: “Diana believes in arriving early to our clients’ homes to learn how things are going that day, which is much appreciated by all involved. Diana communicates well with the office, medical professionals, family members and co-workers.”

While shining the spotlight on Diana’s commitment to and compassion for the franchise’s clients, Juanita added: “You would never guess Diana has a full-time job and a family of her own.”

Diana explained: “I work for the Lubbock County Auditor’s Office, having started there in April 2006. With that job, I work from 8:30 a.m. to 5 p.m., but it is flexible. At the auditor’s office, I work with numbers, and it is a good job. Being a CAREGiver, I am working with people who need assistance from our Home Instead franchise, and that is rewarding,” Diana said.

“Working for Home Instead Senior Care, which includes overnight shifts as well as a Saturday shift, fits well with my other job. I love my Home Instead Senior Care job, and I tend to talk a lot about it. I light up when I talk about helping our franchise’s clients. I am very attached to the ladies to whom I’ve been selected to help. I also assist a husband and wife.”

Juanita pointed out that Diana is always upbeat and happy: “She has a smile for everyone.” Smiling, Diana confirmed, is the biggest thing. You make a great first impression with a smile, and you enter their homes each day with a smile. The clients also make me smile.”

Diana also smiles about her workplace. Asked if the Home Instead Senior Care orientation and ongoing training is helpful, Diana said: “Very much so. I learned how to use the Hoyer lift for one of my clients. We have monthly quizzes and information in monthly newsletters. It is always a good review for the training I’ve already had.”

Diana said Home Instead Senior Care is flexible with scheduling. “If I need to visit my own family, I give the office a couple of weeks’ notice,” she said, while also noting: “The entire office is awesome.”

The franchise also has a special touch, Diana said, when it presents quarterly memorial ceremonies for clients who have passed away. “I participated recently, lighting a candle for a late client. I had her for six months, and I feel really good about knowing I could make a difference in her life by keeping her comfortable,” Diana said.

Diana’s primary client for the past nine months is a perky 95-year-old client who was a Texas Tech cheerleader in 1939. It’s a great match. “When she was age 90, she was introduced at a Texas Tech basketball game and a Red Raiders football game, and she did the splits. She is sassy and classy. We are Texas Tech fans. We like to wear red, and she always wears red nail polish. We both love country boots,” Diana said.

Their interaction is more than the usual CAREGiver-client relationship. Depending on the day or situation, Diana can be either a “great-grandchild” or a “roomie.” Said Diana: “Since we have become really good friends, she doesn’t want to call me ‘CAREGiver.’ Sometimes we are ‘roomies’ who do sleepovers, and she wants to come up with a secret handshake. Other times, she wants me to call her ‘Nona,’ which is what her grandchildren, great-grandchildren and great-great-grandchildren call her. She is amazing, thankful, appreciative and kind.”

Even as the client’s challenges mount, she wants to remain as independent as possible and Diana tries not to be oppressive. The client loves the fact that Diana knows her routines and sticks to them. One of those routines is a discussion of dreams before the client goes to sleep.

“She sleeps well because we talk about what we’ll dream about. She lived vicariously through my vacation trip to San Diego. We talk about dreaming about being on the beach and being rejuvenated by sun, sand and surf,” Diana said. “She loves country dancing, and although she can no longer do that, now we talk about country dancing in our dreams.”

Caregiving is not only one of Diana’s passions, but it is one of her mother’s, too. In fact, people who know both Diana and her mother often say the apple did not fall far from the tree, pointing out that Diana clearly inherited her mother’s huge heart for helping others.

“Mom joined the Home Instead Senior Care family as a CAREGiver a couple of months ago,” Diana said. “We both enjoy it. My mom and I have always been very close, and now we have another thing in common.”

Home Instead CAREGivers, who are screened, trained, bonded and insured, provide a variety of non-medical services to help keep seniors independent. For inquiries about employment with Home Instead Senior Care, apply online. Visit Home Instead Senior Care to learn more about senior home care services. You can share our digital brochure for additional information. Please like us on Facebook.​


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