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August 2019 CAREGiver of the Month - Aileen E.


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‘Please Come Back:’ Clients Ask for AileenAugust 2019 CAREGiver of the Month - Aileen E.

Home Instead Senior Care® schedulers are more than awesome, and they have a tough job.

For instance, an 89-year-old client picked up the phone at her care community and called Home Instead Senior Care of Lubbock. In no uncertain terms, the client told the office: “I want Aileen back!” At least 10 CAREGivers are in the client’s around-the-clock rotation, but CAREGiver of the Month Aileen Emery hadn’t been there for five straight days because of scheduling changes. 

“I’ve worked with her since I started with Home Instead on Jan. 5, 2018, and for some reason she always remembers me. When she called, I heard the whole office knew what she wanted,” Aileen said with a chuckle. “She is pleasant and is happy when she sees me. She doesn’t want to lose me, and I am glad she requested me. She is used to having me take her to the care community’s beauty shop every Wednesday at 1 p.m. I also work with her on Tuesdays.”

When the client goes to the activities area for such games as dominoes and bingo, Aileen goes with her. “We’re a team,” Aileen said proudly. “Sometimes she’ll win a prize, so maybe I’m a good-luck charm.”

A similar situation exists for Aileen’s other regular client, for whom Aileen serves on Fridays and weekend nights. “I’ve been with her about a year. She wants me back, and when they take me off her schedule to help with other clients, she says something,” Aileen said.

The 83-year-old client, who lives at home, has short-term memory lapses, but she is sharp and knows each of her CAREGivers. Aileen and the other CAREGivers also help take care of the client’s two friendly dogs. “The dogs are nice, very sweet. They are barking and excited when I come in, and they seem to be able to anticipate my arrival,” Aileen said.

There are plenty of reasons why clients – and their pets – are eager to see the August CAREGiver of the Month for the award-winning Home Instead Senior Care franchise owned by Tracy and Terry Baugh. Recruitment and Engagement Coordinator Juanita Camacho said, “Aileen is a wonderful person and a fantastic CAREGiver. Aileen has a caring nature and sees opportunities to help everyone she meets.”

Juanita added: “Aileen never dodges the most challenging situations but instead runs toward the challenge with a positive mind-set, which is amazing. Aileen never hesitates to go above and beyond the call of duty for our clients.  Aileen has been the same successful CAREGiver from day one – truly a diamond who shines bright and strong in the midst of adversity.”

Juanita said Aileen takes the time to get to know the clients as if they were family. “Aileen understands our clients and finds ways to be a soothing and calming spirit. Aileen considers every aspect of our clients’ needs from the physical to the emotional and the spiritual.” 

Aileen likes the one-on-one aspect of care, where she’s totally devoted to one client at a time. She had worked for four years as a direct support professional at a care community, where each of the facility’s buildings housed between 13 and 15 residents. At best, four professionals were staffed to help in each house. Usually there were three, and sometimes only two were available. “It was a hard job if there were only two of us,” Aileen said.

A co-worker, who also held a part-time Home Instead CAREGiver job, told Aileen about Home Instead Senior Care. Aileen made a total transition to Home Instead, and she’s glad she did.

Juanita said: “If Aileen is dealing with hardships of her own, no one would ever be aware of it because she always has a smile and an extremely positive attitude. Aileen truly represents Home Instead Senior Care with her commitment and dedication to our clients and our company.”   

All Home Instead Senior Care CAREGivers are screened, trained, bonded and insured. For inquiries about CAREGiver employment, please apply online call (806) 281-4663. For further information visit Home Instead Senior Care , or to learn more about the company's services and how to become a CAREGiver click on our digital brochure.

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