Our office

serves ARDMORE, Brookhaven, BRYN MAWR, Chadds Ford, Chester Heights, CLIFTON HEIGHTS, CRUM LYNNE, DREXEL HILL, ESSINGTON, FOLSOM, GLENOLEN, HAVERFORD, HOLMES, Chester, Elwyn, HAVERTOWN, Broomall, Crum Lynne, Glen Mills, Marcus Hook, SHARON HILL, VILLANOVA, Lenni, PROSPECT PARK, UPPER DARBY
Select a different office

Our Team

  1. Home
  2. About Us
  3. Our Team

​​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Media, PA

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (610) 565-8901 to get help setting up home care for a family member.

Lori and Paul Hogan, Home Instead Senior Care Co-Founders
It was Paul and Lori Hogan’s own experience caring for Paul's grandmother in her home for 12 years that inspired them to launch Home Instead Senior Care in 1994. Realizing that there were others families like theirs that needed help to keep their loved ones safely living at home, they have devoted themselves to making home care available throughout the U.S. and around the world. It’s what they know and love, and their services allow them to make a real difference to communities, families and individuals everywhere.​

Jim Larsen, Franchise Owner

Jim Larsen, Franchise Owner Jim opened the doors to Home Instead Senior Care of Delaware County in May 2003. Jim's mission is to provide outstanding, high-quality services to every client. As a result, Home Instead Senior Care is Delaware County's leading provider of non-medical senior care.

Lynn Kachelries, Operations Manager

Lynn Kachelries, Operations Manager

​Lynn is responsible for making sure that all areas of our office - staffing, recruiting, quality assurance and office support - are working together to ensure that our clients are receiving outstanding care and our CAREGivers have the support they need in order to do their jobs well. Lynn has been with Home Instead since 2004.


Joe Connors, Client Care Coordinator

Joe Connors, Client Care Coordinator

​Joe, Helene and Tina are our Client Care Coordinators. They perform service calls and quality assurance visits. It is their mission to ensure that each client receives outstanding service and that our CAREGivers have the tools and training they need. Joe first started working for Home Instead in 2005, Tina began in 2012, and Helene joined our team in 2013. 


Helene Cline, RN, Client Care Coordinator

Helene Cline, RN, Client Care Coordinator

Tina Southard, Client Care Coordinator

Tina Southard, Client Care Coordinator

Suzanne Paparo-Sands, Back Office Coordinator

Suzanne Paparo-Sands, Back Office Coordinator

​Suzanne handles day-to-day bookkeeping for our clients and CAREGivers and also assists with staffing. She is the contact for billing, payment and payroll questions. Suzanne has been in the senior care industry since 1995 and has been with Home Instead since 2006.


Rita Graci, Staffing Coordinator

Rita Graci, Staffing Coordinator

​Rita assigns CAREGivers to client shifts, working hard to ensure a great match every time.  She works on scores of client and CAREGiver schedules every day.  Rita joined Home Instead in 2009.


Jacqui Gatta, Recruiting and Retention Coordinator

Jacqui Gatta, Recruiting and Retention Coordinator

​Jacqui is responsible for ensuring that we have plenty of qualified and trained CAREGivers to meet the needs of our clients. In addition to recruiting, hiring and training CAREGivers, Jacqui also monitors their progress. Jacqui joined Home Instead in 2013.


Stephanie Hoffman, LCSW, After-Hours Coordinator

Stephanie Hoffman, LCSW, After-Hours Coordinator

Stephanie shares the After-Hours responsibilities with Doug. The After-Hours Coordinator ensures that we are available and responsive 24 hours a day, 7 days a week. Stephanie has been with Home Instead since 2013, and Doug joined us in 2014.


Doug Lord, After-Hours Coordinator

Doug Lord, After-Hours Coordinator

Looking for advice?

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Sign up for advice

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Please select at least one newsletter.
Valid email address is required
View sample
View sample
View sample