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November 2019 CAREGiver of the Month - Terrie H.

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Client Emphatically Said: ‘Terrie Is the One’ November 2019 CAREGiver of the Month - Terrie H.

A 99-year-old World War II and Korean War veteran’s blunt words affirmed that CAREGiver of the Month Terrie Heglar fulfills the Home Instead Senior Care® principles of “Build Trust, Take the Lead and Share Your Heart” when she assists clients on behalf of her Statesville and Mooresville offices.

A visiting nurse, not affiliated with Home Instead Senior Care, had asked the client’s family member, “Do I need to give him a bath?” The Home Instead client, overhearing the conversation, stared at the visiting nurse and replied emphatically: “I’ve got Terrie. She’ll give me a bath when I need it. I don’t need you.”

The client’s daughter-in-law was standing next to Terrie, and she smiled, suppressed a laugh and squeezed Terrie’s arm. Terrie stepped out of the room and broke out laughing. Because Terrie already had built trust with the client, took the lead in his care and shared her heart with him, the client wanted everyone to know Terrie was “his CAREGiver.”

Terrie was the client’s first CAREGiver, and they bonded quickly. “I’d walk in at 8 a.m. and say, ‘Good morning, handsome!’ I tried to make him – and every other client – feel good about themselves. I treat them like they still matter, because they do. He has earned all the respect I can give him. He gave some other CAREGivers fits. He was fine with me,” Terrie said. 

When asked how she won over the client, Terrie explained: “It was nothing  special. I treated him well. When helping him dress, I gave him three choices of shirts. In general, I listened and communicated. There was no problem. I don’t tell clients what to do or when to eat. Once you take away their independence, they shut down.”

Terrie, who had previous caregiving experience before coming to Home Instead Senior Care, added: “The client asked about my background. His eyes got big when I explained I’d worked with veterans. It gave him comfort and a peace of mind. We had such good discussions. He has a sharp mind and remembers details. As far as care goes, I encourage clients to help me. The family relied on me for bathing. We did it two or three times a week. There was no resistance. He’d say, ‘Let’s get this bath over. I’m hungry.’ ”

The client arrived in North Carolina in August. His son and daughter-in-law brought him to Statesville from Florida, where his area was in the forecast zone for Hurricane Dorian. The client’s family had a wheelchair and hospital bed ready for him. The client’s family appreciated Terrie’s care and her suggestions because senior care was new to them.

The client stayed for two weeks, and Terrie helped him the entire time, along with other CAREGivers. “The family wanted him to move here permanently, but he didn’t want to pack up and leave his familiar surroundings. He’ll be 100 in December, and he said his goal in life was to make it to 100,” Terrie said. “Before he went back to Florida, he wanted to have a picture taken of us two so he could show me off to his Florida friends.”

Terrie treats her clients just as if they were her own family, and there’s a special reason for that. She explained: “I lost my mom in June. In my previous job, I was not able to help Mom as much as I wished. There are three of us girls, and my sisters were a great help. So, I often think of my mom. Working for Home Instead Senior Care is a good opportunity to give back to other families. Home Instead also consists of Godly oriented people, and that means a lot to me.”

Terrie joined the award-winning franchise, owned by Tracey and Creighton Gibson, in August. “I had heard about Home Instead from a friend who had used them. For me, every client has been absolutely wonderful. I have thoroughly enjoyed my work with Home Instead. I pray about each new client. Each one is different. I’ve had a couple of blind clients. I appreciate Home Instead’s faith in me to work with them,” Terrie said. 

The Home Instead Senior Care staff members knew they had a caregiving gem. Terrie’s work immediately stood out, so she was honored as CAREGiver of the Month. “I had done home-health care years ago and also did private-duty caregiving.  I helped a paraplegic Air Force veteran for seven years before she died at age 72. Later, life happened: I got married and had kids. My husband and I have four teenage children now,” Terrie said.

Terrie is eager to receive her CNA licensing in North Carolina with Home Instead Senior Care’s help. “Home Instead pays for community college tuition for CNA certification. I am looking forward to it,” she said.

All Home Instead Senior Care CAREGivers are screened, trained, bonded and insured. For inquiries about CAREGiver employment, please apply online call (704) 924-9909. For further information visit Home Instead Senior Care.


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