CAREGiver of the Month Melissa

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Melissa Is in High Demand by Clients, Their Families

Melissa Sallans is an outstanding CAREGiver at Home Instead Senior Care® of Livonia and Westland. As they say in an auto insurance commercial’s famous throwaway line: “Everyone knows that!” So it is no surprise that she’s been honored as a CAREGiver of the Month.

“Melissa is proactive in addressing issues with her clients,” Human Resources Manager Patricia Graff said, “so she is in high demand by clients and families. The office staff appreciates the fact that she is always willing to drop everything to take a last-minute shift when necessary.”

Patty’s words reinforce these specific things that clients, their families and Home Instead Senior Care staff also know about Melissa:

  • She loves to care for people and always has.
  • She’ll do anything for a stranger.
  • She has an unmatched heart to go with her abundant patience and compassion.
  • She’s an excellent problem-solver who thinks outside the box for solutions if needed.
  • She practices the Golden Rule: She treats people the way she’d want to be treated.
  • She is respectful to everyone. “I would never take a person’s dignity away.”
  • She always stays positive and smiles every day. “There’s no reason to have a bad day. If you have a bad day, your clients pick up on that and have a bad day, too.”
  • She believes in continuing education – a Home Instead strongpoint – and also is taking classes with the goal of becoming a registered nurse.

That’s everything you’d want in an award-winning CAREGiver. But Melissa stopped the parade of superlatives to praise the Home Instead Senior Care franchise and point out how owner Glenna Yaroch and its staff take care of their CAREGivers, too. “Glenna and Home Instead Senior Care have been so good to me,” Melissa said. “I am honestly happy working for Home Instead, and I could not see myself working for any competing company.”

When a couple of stressful situations came up outside of Melissa’s job, Glenna and her staff immediately provided support that was comforting and reassuring. “Through it all,” Melissa said. “I was receiving cards from the office and best wishes. They are a very caring bunch, very compassionate with their CAREGivers, every bit as much as they are with their clients. They are good people to work for, genuinely goodhearted people, and I would recommend them to everybody. Glenna is a really good boss.”

“Goodhearted” actually fits Melissa to a T. As a teenager, she knew her life’s work would be caring for people. “When I was a high school sophomore,” she recalled, “I volunteered at an assisted living facility, and then I went to work for them when I turned 18. So I’ve done a lot of senior care – in fact, that’s all I’ve ever done since I was 18. Among other things, I’ve run a nursing department at a senior facility.”

Melissa, a certified medical assistant, also works part time for an urgent-care medical clinic, picking up hours when she’s not working as part of a 24/7 CAREGiver team that takes care of an 89-year-old male client or picking up fill-in shifts with Home Instead.

The regular client, she said with a chuckle, is a hoot. “It’s always fun to come to work. My client and I have a great relationship, a great bond,” Melissa said. “We are always joking and laughing. He’s an amazing guy who produces a lot of one-liners. He’s very sweet, and he knows what he is talking about, someone who you love to listen to.

“You get so attached to your clients. I often pick something up for him before I come to his house, whether it is coffee, a Boston cream roll or a favorite kind of sandwich. He looks forward to it and appreciates it. And he likes to watch football, so I’ll watch it with him. I am a University of Michigan fan, but he just likes football no matter what team it is.”

Like a good football coach, Melissa is always looking ahead. “I am about a year and a half away from finishing classes for becoming a registered nurse,” she said. “I can’t imagine completely leaving Home Instead when I become an RN. I could see myself taking a shift for a couple of hours or more a week. I couldn’t walk away from a company that has done so much for me.”

Home Instead CAREGivers, who are screened, trained, bonded and insured, provide a variety of non-medical services to help keep seniors independent. For inquiries about employment with Home Instead Senior Care, please call 734-525-5300 or email LeeAnn Loveland. Home Instead also accepts online CAREGiver applications.  


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