"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Owners Jackie & Michael Melinger
both graduated from the University of Illinois in Champaign. Their
experience includes health care management, human resources, customer
service, and quality control. Jackie served as an Illinois Licensed
Nursing Home Administrator, holds a Master's Degree in Human Resources
from Chicago's Loyola University, and oversees staffing and
bookkeeping. Michael oversees client services, and overall
administration of the company. Michael is currently on the Board of
Directors for Little Brothers Friends of the Elderly - Chicago Chapter, the Illinois Department of Public Health's Home Health Advisory Board, spent 7 years on the Board of Directors of the Illinois Chapter of the Home Care Association of America, and serves on the Skokie Health Department's IPLAN Committee.
Jackie & Michael became franchise owners in 2001 with Home Instead
Senior Care, have 3 children and live in the North Shore. Jackie &
Michael also volunteer regularly in various community causes and
activities, including nursing home & adult day care pet therapy, Alzheimer's Association support group facilitation, Parent Teacher Association, Youth Athletic Coaching, and the North Shore Senior Center Escorted Transportation Service. In September of 2013, Jackie
and Michael were honored by a local senior organization, North Shore
Senior Center, with the 2013 Corporate Sponsorship Philanthropic Award for their support of NSSC's programs for seniors and their families throughout the Chicagoland and North Shore Suburban area.
Gina Sheffer joined Home Instead
Senior Care in 2004, and has been an important member of our team
throughout the years. She has worked, and is knowledgeable in all areas
of the business including Recruitment, Client Services, and Operations
Management. Gina is now the General Manager of Home Instead Senior Care.
Facilitating support and communication, and helping families figure out
solutions to tough issues are what she does best. Gina has a Bachelor's
Degree in Social Work from the University of Illinois-Chicago, and a
Master's Degree in Human Services Administration from National Louis
Maria came to Home Instead in August
of 2014 after spending 10 years working in Admissions and Administration
for the Waterford Nursing & Rehabilitation Center in Chicago. She
enjoys helping people, and providing support and assistance to families
and elders going through difficult transitions. As a Client Care Manager within our Service Department, Maria's primary focus at HISC is ensuring an all-around excellent home care experience for clients and their families. Maria's success in her role is attributed to her ability to provide consistent CAREGiver scheduling, outstanding attention to detail, and proactive communication between all parties involved in a client's care. She also provides additional
support and resources to our amazing team of CAREGivers and the clients they care for.
Ritika Smith (formerly Sahni) joined Home Instead Senior Care in January of 2011 as a Staffing Manager. Her background and experience include crisis intervention, physical rehabilitation, career counseling, and healthcare management. In January of 2012, Ritika changed positions within HISC because of her passion for the elderly. She is now helping seniors as an Intake & Care Planning Manager. Ritika provides consultations to seniors and their families and oversees the process of initiating home care services for new clients. Additionally, Ritika is very active in the community, offering educational resources and professional knowledge in Chicago's Northwest Suburbs including Des Plaines, Edison Park, Harwood Heights, Jefferson Park, Niles, Norridge, Norwood Park, Park Ridge, Rosemont, Schiller Park, Skokie, and the North Side of Chicago.
Dottie McGuire, RN BSN joined our Home
Instead team in November 2016. Dottie's role is to assist and ensure
that our clients and their families receive the best quality care
possible as our Quality Assurance Nurse Manager. She also helps in
providing hands-on training to our CAREGivers on proper and special
techniques to assist our elderly clients with transferring and other
activities of daily living. One of Dottie's biggest focuses is making
sure that all clients and CAREGivers are safe when providing care and
assistance. Dottie has decades of experience and has been a registered
nurse for almost 30 years. She received her Bachelors of Science in
nursing from Rush University in Chicago. Over the past 15 years, Dottie
has specifically worked with the geriatric population as a private duty
nurse and as a nursing manager with other local Home Health companies in
Chicago and the North Shore Suburbs. She has managed and supervised
RNs, CNAs, and in-home Personal Care Assistants during those 15 years
before joining our team. Dottie has a warm, caring approach and her
positive personality is sure to brighten the day of those she
Karen Neuman joined Home Instead in
May of 2014 as our Director of Client Services. She comes to us with
over 15 years of executive experience in marketing and client services.
Karen’s role at Home Instead is to oversee and manage the best quality
and personalized experiences that each of our clients and their families
have while receiving services from us. Karen works closely with other members of the Service Department to ensure that all client needs are being met and communicated
appropriately. She is dedicated to providing excellence all around.
Karen has an MBA with a double major in Marketing and Management from
New York University.
Chelli Fishman joined Home Instead
Senior Care in March of 2016 as a Client Care Coordinator. She has over
16 years of work experience in the service industry and is passionate
about helping seniors. Chelli is committed to helping our clients remain
as independent as possible in their own homes. Clients feel comfortable
communicating their needs to Chelli and her exceptional listening
skills allow her to build relationships with our clients, their family
members and our CAREGivers on a daily basis. Chelli has a BA in Finance
from the University of Illinois in Champaign.
Sarah Stortz returned to the Home
Instead team resuming her role as the Human Resources & Recruiting
Manager in January 2015. Sarah has over 15 years’ experience in the
human resources, and recruitment field working in both the private and
public sector. Sarah has a Bachelor’s degree in Human Resources
Management from Ashford University, a Master Certificate in HR from
Villanova University, and has held the Professional in Human Resources
credentials through the HR Certification Institute since 2009. Sarah is
committed to recruiting, hiring, and maintaining a quality CAREGiver
staff to support and build relationships with Home Instead clients.
Allison Sheridan joined Home Instead
as a summer intern for Human Resources and Recruitment in 2009. Since
then, she has completed a BFA in Advertising Art Direction from Columbia
College Chicago. Allison is currently the Marketing Coordinator &
Office Manager. Her role is to ensure that we provide the best possible
educational and local resources to help aging adults and their families
as well as a number of other marketing related projects. Allison is also
the office's technology expert.
Walter is our company's mascot and
licensed Pet Therapy Dog. If you've visited Home Instead Senior Care's
office, or stopped by our booth at one of the local philanthropy events
such as the Alzheimer's Association Memory Walk, or health fairs such as
Life Services Network's Annual Convention, you may have met Walter.
Walter is a loving and affectionate individual, and has been providing
enjoyment to seniors through his therapy for many years!
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.