"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
April became a Key Player in August of 2014. She is responsible for the overall performance and success of our office. Provides leadership and support to the office team and CAREGivers. Additional responsibilities include billing, payroll, setting goals and managing activities. April is committed to providing value and quality of life to seniors, our caregivers and our office team while being the most admired home care agency in the Quad Cities.
April has been in the senior care industry since August 2014, and previously has 7 years of management experience in the hotel business. She also has an Associates Degree in Marketing Management.
Married to Reuben since 2004, has 3 very active boys. She enjoys going on road trips with family, reading, listening to music, watching sports (especially the Hawkeyes) and watching her boys in their many activities.
Jayme is a Client Care Coordinator, responsible for
meeting with prospective clients and their families, assessing potential needs,
setting a plan of care, addressing issues and changes that may arise with the
client, completing Quality Assurance Visits and other more office directed
duties. She has worked in the healthcare field on and off for 20 years,
along with being a Certified Nursing Assistant in the past.
Since joining Home Instead in 2010, Jayme has worked
in multiple facets of the company from Caregiver to On call and finally into
her current position as a part of the Client Care team. Jayme has
provided care in the past for family members suffering from Alzheimers, Dementia
and Parkinsons and began working at Home Instead so that she could continue
assisting others with these difficult afflictions.
When she is not working, Jayme’s life revolves around
her family. She has been married to her husband Ken for 10 years and they
have 4 children together.
Shelley has been a Key
Player since October 2009 initially as a Staff Coordinator and Team Leader. Now
as Administrative Assistant Shelley is responsible for assisting the
General Manager with Accounts Payable, Accounts Receivable, Payroll, Billing
for Long Term Care Insurance and VA clients. In addition, she provides support to
other Key Players with various tasks in order to provide the highest quality
service to our CAREGivers and Clients. Married to Toby since 1982, has two
grown children and 2 grandchildren. She enjoys reading, exercising and
listening to music.
Jakena started her career with Home Instead in 2014 as a CAREGiver and became a Key Player in August of 2015 as a Staff Coordinator. Now as the Lead Staff Coordinator, she is responsible for making the compatible match for our CAREGivers so our clients have a positive and meaningful experience. She has earned a AAS in Health Care support and CNA certificate. Jakena loves reading and spending time with her daughter and family.
Holly Reyes came to Home Instead as a CAREGiver
in 2015 and became Lead Caregiver along with On-call Supervisor in 2017. In
2018 she became the Office Coordinator and her responsibilities include reception,
scheduling, lifeline services as well as assisting with education and training
as needed. Holly is the voice you hear on the telephone and the face you see when you walk into our Bettendorf Office. Her goal is to make your initial experience and each experience afterwards a positive, warm and homey experience.
has enjoyed caring for seniors since 2000 as a CNA. Her experience includes In-Home
Hospice Care and Long-Term Care. She enjoys
spending time with her family and is an avid knitter and loves to sew. Caring
for seniors has always been a passion of hers due to spending a lot of time
with her grandparents growing up as well as caring for them.
Michele is a veteran CAREGiver. Her education includes: AA Degree in Criminal Justice (1987), Elder Care Specialist (2013), Alzheimer’s Association essentiALZ Plus Dementia Advanced Care (2013), Certified Nursing Assistant (2014).
Barbara is a Client Care Coordinator, responsible for helping the business grow. She takes client inquires and sets care consultations in the potential client’s home. Once services are engaged and a care plan is in place, she monitors the progress of caregiver and client through home visits, follow up calls, and messaging.
She has been with Home Instead since 2012, coming to this industry after 28 years of management in another service industry. She made the transition after assisting her own parents when their health failed and needing to help others with similar journeys.
She has a B.S. in Communication, trained as a Certified Nursing Assistant in 2013, and is also a certified installer for Phillips Lifeline, a partner business owned by this Home Instead franchise.
Barb and her partner Eric have been together for 25 years.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.