"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
April became a Key Player in August of 2014. She is responsible for the overall performance and success of our office. Provides leadership and support to the office team and CAREGivers. Additional responsibilities include billing, payroll, setting goals and managing activities. April is committed to providing value and quality of life to seniors, our caregivers and our office team while being the most admired home care agency in the Quad Cities.
April has been in the senior care industry since August 2014, and previously has 7 years of management experience in the hotel business. She also has an Associates Degree in Marketing Management.
Married to Reuben since 2004, has 3 very active boys. She enjoys going on road trips with family, reading, listening to music, watching sports (especially the Hawkeyes) and watching her boys in their many activities.
Shelley has been a Key Player since October 2009 initially as Staff Coordinator and Team Leader. Now as Administrative Assistant, I’m responsible for assisting the General Manager with Accounts Payable, Accounts Receivable, Payroll, billing for Long Term Care Insurance and VA clients as well as providing support to other Key Players with various tasks in order to provide the highest quality service to our CAREGivers and Clients. I enjoy reading, exercising and spending time with family.
Jakena started her career with Home Instead in 2014 as a CAREGiver and became a Key Player in August of 2015 as a Staff Coordinator. Now as the Lead Staff Coordinator, she is responsible for making the compatible match for our CAREGivers so our clients have a positive and meaningful experience. She has earned a AAS in Health Care support and CNA certificate. Jakena loves reading and spending time with her daughter and family.
Michele is a veteran CAREGiver. Her education includes: AA Degree in Criminal Justice (1987), Elder Care Specialist (2013), Alzheimer’s Association essentiALZ Plus Dementia Advanced Care (2013), Certified Nursing Assistant (2014).
Barbara is a client care coordinator, responsible for helping the business grow. She takes client inquires and sets care consultations in the potential client’s home. Once services are engaged and a care plan is in place, she monitors the progress of caregiver and client through home visits, follow up calls, and messaging.
She has been with Home Instead for 6 years, coming to this industry after 28 years of management in another service industry. She made the transition after assisting her own parents when their health failed and needing to help others with similar journeys.
She has a B.S. in Communication, trained as a Certified Nursing Assistant in 2013, and is also a certified installer for Phillips Lifeline, a partner business owned by this Home Instead franchise.
Barb and her partner Eric have been together for 25 years.
I am a Client Care Coordinator. My job entails meeting with prospective clients and their families, setting up the plan of care for my clients, addressing issues and changes that may arise for/with my client and doing quality checks with the clients and caregivers, along with other more office directed duties.
I have worked in the healthcare field on and off for 20 years and have in the past had my CNA. I am very passionate about my job and the assistance that we provide to the seniors in our community. Outside of work my life revolves around my children and my family.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.