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Our Team

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At Your Service 24/7 in Joliet, IL

 The need for in-home senior care services doesn't always arise between 8:00 a.m. and 4:30 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (815) 725-2050 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.

Eric Pucel, Franchise Owner

Eric Pucel, Franchise Owner Eric grew up in Joliet, IL.  In 1998, he joined the United States Coast Guard and went on to career in construction for a steel company.  Eric joined Home Instead Senior Care along side his wife, Courtney, in 2012.

"Courtney & I are so fortunate to have such an amazing office staff and incredible CAREGivers that are committed to the seniors in our community and to the Home Instead mission.  It is so rewarding to know that I have the opportunity everyday to make a difference in the lives of seniors and their families in the very community I grew up in.  Additionally, I get to meet so many fascinating people- clients and CAREGivers alike- everyone has a story and I get to hear it.  Building strong relationships with clients and CAREGivers is a primary focus everyday.  Often times we are the shoulder to lean on whether it is a potential client, existing client, client family or employee.  I am honored to be a trusted source to help people find solutions."



Courtney Pucel, Franchise Owner

Courtney Pucel, Franchise Owner

Courtney holds a BS from Illinois State University and an M.Ed from DePaul University.  She grew up in New Lenox, IL and has been with Home Instead Senior Care since 2004. 
"It is an honor to provide quality care to seniors throughout our community.  Everyday I get to work side by side with an Administrative Team that focuses on client and CAREGiver needs.  We have the common goal of providing seniors with quality CAREGivers who will assist in maintaining each client's integrity and diginity.  We do all that we can to give families peace of mind whether they are near or far.  It can be really daunting on a daughter / son / spouse over time when they become the primary caregiver for their loved one.  We put great emphasis on doing what we can, as the care provider, to help them maintain their role as a loved one.  We have a compassionate team in place that understands both personally and professionally what this means.  Daughters need to be daughters, sons need to be sons, and spouses need to maintain their role as husband or wife.  We are proud of what we do and continuously seek out the most compassionate people to carry out our mission; to enhance the lives of seniors and their families through trusted quality care and allowing every senior to age successfully."


Tori Ellis, Home Care Consultant

Tori Ellis, Home Care Consultant Tori joined our team in 2014.   As Client Care Coordinator, Tori is responsible for Quality Assurance visits, Introductions and Care Consultations.  She focuses on providing clients and their families with solutions and in creating the appropriate Plan of Care.  Tori also supports CAREGiver needs through her Quality Assurance visits.

"I never thought it was possible to love a job as much as I love working for Home Instead Senior Care.  As the Client Care Coordinator, I get to visit all of our clients regularly.  It's nice knowing that we have an impact on people's lives, but to see it happening everyday is a whole other joy.  I am proud to be part of an organization that not only helps seniors live as independently as possible, but also enhances their daily lives."


Kellie Kelly, Service Coordinator

Kellie Kelly, Service Coordinator Kellie Kelly has been with Home Instead Senior Care since 2007.  She has performed various roles on our Administrative Team over the years with her primary responsibility being staffing.  In 2015, Kellie took a leave to care for a loved one.  We are happy to have welcomed her back in 2016 as Service Coordinator. 

As Service Coordinator, Kellie is responsible for client and CAREGiver schedules.  With a focus on client needs and CAREGiver attributes, she strives for continuity and client / CAREGiver compatibility. 


Belgin Olgun, Training Coordinator

Belgin Olgun, Training Coordinator

Belgin has a Bachelor's Degree from Missouri State University and holds her Master's Degree in Health Care Administration from the University of Saint Mary.  She is involved in various community organizations including cub scout pack 28 and the area YMCA.

As Training Coordinator, Belgin's focus is to ensure our team of CAREGiversSM receive the highest level of training.  Her role within our local office is complimented by years of experience in healthcare as well as a Home Instead Senior Care CAREGiver.  Ensuring CAREGivers are confidentally equipped with the skills needed to serve our clients and their families is Belgin's priority as Training Coordinator.  In addition, she strives to support our CAREGivers in upholding the high standards of Home Instead Senior Care.


Taylor Lofdahl, Recruitment Coordinator

Taylor Lofdahl, Recruitment Coordinator Taylor grew up in Joliet, IL where she attended Joliet Catholic Academy and Joliet Junior College.  In 2016, Taylor completed her CNA certification and is currently pursuing her Associate Degree in Applied Science.  In addition to her passion to help others, Taylor has an extensive background in customer service. 

As Recruitment Coordinator, she is responsible for the recruiting and onboarding CAREGivers in order to provide the highest quality service to clients.  Taylor places emphasis on creating the most positive atmosphere for CAREGivers, new hires and the entire Administrative Team.  She works diligentally to attract the highest quality CAREGivers to ensure the best quality care for the seniors we serve.


Crystal Nava, Office Coordinator

Crystal Nava, Office Coordinator

​Crystal joined our team in 2017 as a CAREGiver and was promoted to Office Coordinator.

As Office Coordinator, Crsytal is responsible for assisting the entire Administrative Team on a daily basis as well as helping to address CAREGiver and client needs.  If you are calling about service for a loved one, most likely Crystal will be the friendly voice on the other line, ready to assist you.


Oliver, Registered Therapy Cat

Oliver, Registered Therapy Cat

​Oliver is an exotic shorthair (aka 'grumpy cat') who joined our franchise owner's family in January 2017 when he was just 5 months old.  He and owner, Courtney, became a registered therapy animal team in January 2018.  Oliver brings so much joy to so many people with his sweet demeanor.  He's an amazing little fur baby who is sure to bring a smile to your face.

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