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Our Team

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​​​​​​​Care Team Santa Rosa, CA; quality care for seniors.​​

Caring is Personal To Us​​

Your Home Instead Senior Care franchise owners possess a heartfelt desire to work with seniors in their community. It's the reason why they were chosen to serve seniors and their families to provide quality care​.

When you're ready for help, our care team is on call to quickly answer your questions about our In-Home Care Services and accommodate your senior services needs in Santa Rosa, CA.

Care Team Santa Rosa, CA​​​​

Julie Ann Soukoulis - Owner

Julie Ann Soukoulis - Owner As a strong local leader, Julie Ann educates through her column in the Community Voice newspaper in order to assist families and readers with issues such as senior fraud, Alzheimer’s and dementia care, senior in-home safety and much more.
 
She is active in promoting hospital readmission prevention utilizing 40/70 talk lines, introduction of independence support using new technologies, and sponsorship of the Returning Home Program.
 
Recognizing the dire need for education, which is not always easily available, Julie Ann sponsors numerous free public events and fundraisers for both our community and for local nonprofit organizations in a manner that delivers Current Education Units for CNA’s and other medical professionals. Some of these events include Alive Inside! (a program utilizing music therapy as a communication tool for deep dementia), the annual Alzheimer’s Memory Walk – an annually occurring event for over 17 years, and the GO Red Event. Julie Ann focuses her passions on delivering results into the areas that typically present the most concern. She is active in the fight against heart disease, and is an Inspired Woman with the American Heart Association.
 
According to Julie Ann; “it is a humbling privilege and an honor to witness first-hand how quality in-home care delivers encouragement, stimulation and direct assistance in maintaining quality-of-life through the most vulnerable and private stages of our end-of-life process.”


Kelly Swanson - Company Business Manager

Kelly Swanson - Company Business Manager

Kelly joined the Home Instead team out of a sense of deep purpose. Influenced by her beloved grandfather who suffered from Alzheimer’s disease, and a father who, as a doctor, would often transport his elderly clients in his personal sports car simply to make sure they “got a little thrill” which took the edge off of having to get tests or an unpleasant diagnosis.

This modeling of quality personal care had a lasting effect on how Kelly saw life. Her nurturing is evident daily, as she goes above and beyond her job description to personally make sure clients are safe, feel cared for and get their needs met with ease and grace – a quality that is mandatory when helping keep a suffering elder out of fear and stress.

A graduate of UC Davis with a degree in plant science, and of Dominican University with a teaching credential in Math and Science, she soon returned to elder care due to the influences of her long active involvement with the Alzheimer’s Association. In 2007 she became the staffing coordinator for an in-home elder care company, quickly advancing into the role of Area Manager.
As a firm believer in keeping older adult’s safe and happy at home, the obvious next step in Kelly’s career was Home Instead Senior Care, where she has managed the Sonoma County operation since 2014.

Kelly likes to say she’s come full circle from an impressionable doctor’s child with a mathematical bent and altruistic nature - to a woman who is truly living out her purpose.  “Caring for older adults, offering them dignity and respect as they age, is just in my blood,” says Kelly.  

Kelly and her husband Paul have three children and reside in Santa Rosa.


Naudia Ibanz- Recruitment & Engagment HR Manager

Naudia Ibanz- Recruitment & Engagment  HR Manager

Naudia is our staff recruiter and Human Resource’s expert.  She has worked in the senior care business for over 13 years providing support to executives and clients alike, often working as staff liaison while interacting with caregivers and administration.  She worked for several notable corporations during her 25 years of serving in the Human Resource’s field.  

Naudia graduated from Dominican University with a degree in Human Resource’s management.  She serves our local community as a board member of the Sonoma County Employers Advisory Council and as President of Redwood Empire Secretariat. Naudia demonstrates her leadership capacity through coaching and development for new and emerging leaders.

When not in the office, she has been found chasing behind any one of her four great grandchildren, joking around with any of her seven grandchildren, or enjoying family time with her two adult children, Melanie and Anthony.  Naudia loves cooking, reading, and a good garage sale!     


Elizabeth Hale: Recruitment and Engagement Coordinator

​Elizabeth comes to us with a rich and varied background in corporate quality assurance and program management. Not only has she helped provide care for her own aging mother, she has worked with our clients in the field as a care provider, and understands how our business operates from the foundation up.

A dynamically organized administrator, Elizabeth brings not only her experience with quality control for big corporate offices, she also delivers highly organized approaches to managing our clients and caregivers from scheduling to coordination and over-site of high quality client care.

Creative, resourceful and flexible, Elizabeth adapts quickly to our changing priorities while maintaining a positive attitude that is well-informed by a strong work ethic. When not in the office she enjoys long walks with her mother, singing in the church choir and relaxing at home with her husband.


Amy Swanson: Home Care Scheduling and Coordination Specialist

​As a recent graduate of the University of Davis, Amy is our office millennial. She has delighted our staff with her high-tech expertise and quick solutions to our database issues and other various technological quandaries. She owns strong professional communication skills and effective time management.

Experienced in multiple database programs and software solutions, Amy is quick to complete projects, connect clients with caregivers and solve the myriad issues that arise during a busy day of quality care delivery to our base of over 80 families currently under our care.

Amy’s large, compassionate heart has taken in animals for rescue, and cultivated many similar projects during her many years effectively managing fair exhibits and other animal care events for large, formal 4-H programs. She enjoys sports, especially volley ball, jumping off rocks into water when on vacation - and teasing her mom, our business manager, Kelly, whenever the opportunity arises.


Johanna Parry: Home Care Intake, Caregiver Quality Assurance and Coordination Specialist

​Johanna comes to our team with a deep background in program design and staff management for large not-for-profit organizations that provide support and care for adults and children with disabilities. Her passion for quality home care ignited while learning how to support her sister who suffers from brain injury and birth defects.  

With several decades of successful program implementation, Johanna brings her focus on solutions and responsiveness to issues into the daily activity of bringing in new clients, providing quality assurance for caregivers and supporting excellence in quality-of-care throughout our in-home support processes.

Former director of a writer’s support community, and long-time teacher of yogic meditation - Johanna also delivers an editorial specialty gained from years working as a professional writer with a fondness for humor - to keep energy light-hearted and stress a lonely visitor standing on the outside of our office doors.   


Holly Hepburn: On-Call Emergency Phone Response and Caregiver Staffing Coordinator

Holly brings us the calm voice of someone who has worked the edges of the hospital emergency room. Remaining clear, focused and on task is what saves lives, both in the emergency room and in the home of a loved one who may be having an emergency of their own.

This is why Home Instead always keeps a live operator available 24/7 for both our care providers and for our elders at home. The ability to offer a live person to problem solve issues that arise when providing care for up to twenty-four hours a day for a very large number of clients is a direct approach to keeping stress levels manageable.

Helping our care givers find keys to get in, or elders with a need for companionship in the wee hours of the morning are all part of the in-home support process. Holly did just this for Home Instead in the early part of two thousand, and returns with an even deeper scope of experience with staffing, scheduling and administrative support in emergency hospital settings and for blood drives, staffing coordination and registration.   


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