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Our Team

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​​​​​​​Care Team Santa Rosa, CA; quality care for seniors.​​

Caring is Personal To Us​​

Your Home Instead Senior Care franchise owners possess a heartfelt desire to work with seniors in their community. It's the reason why they were chosen to serve seniors and their families to provide quality care​.

When you're ready for help, our care team is on call to quickly answer your questions about our In-Home Care Services and accommodate your senior services needs in Santa Rosa, CA.

Care Team Santa Rosa, CA​​​​

Julie Ann Soukoulis - Owner

Julie Ann Soukoulis - Owner As a strong local leader, Julie Ann educates through her column in the Community Voice newspaper in order to assist families and readers with issues such as senior fraud, Alzheimer’s and dementia care, senior in-home safety and much more.
 
She is active in promoting hospital readmission prevention utilizing 40/70 talk lines, introduction of independence support using new technologies, and sponsorship of the Returning Home Program.
 
Recognizing the dire need for education, which is not always easily available, Julie Ann sponsors numerous free public events and fundraisers for both our community and for local nonprofit organizations in a manner that delivers Current Education Units for CNA’s and other medical professionals. Some of these events include Alive Inside! (a program utilizing music therapy as a communication tool for deep dementia), the annual Alzheimer’s Memory Walk – an annually occurring event for over 17 years, and the GO Red Event. Julie Ann focuses her passions on delivering results into the areas that typically present the most concern. She is active in the fight against heart disease, and is an Inspired Woman with the American Heart Association.
 
According to Julie Ann; “it is a humbling privilege and an honor to witness first-hand how quality in-home care delivers encouragement, stimulation and direct assistance in maintaining quality-of-life through the most vulnerable and private stages of our end-of-life process.”


Kelly Swanson - Company Business Manager

Kelly Swanson - Company Business Manager

Kelly joined the Home Instead team out of a sense of deep purpose. Influenced by her beloved grandfather who suffered from Alzheimer’s disease, and a father who, as a doctor, would often transport his elderly clients in his personal sports car simply to make sure they “got a little thrill” which took the edge off of having to get tests or an unpleasant diagnosis.

This modeling of quality personal care had a lasting effect on how Kelly saw life. Her nurturing is evident daily, as she goes above and beyond her job description to personally make sure clients are safe, feel cared for and get their needs met with ease and grace – a quality that is mandatory when helping keep a suffering elder out of fear and stress.

A graduate of UC Davis with a degree in plant science, and of Dominican University with a teaching credential in Math and Science, she soon returned to elder care due to the influences of her long active involvement with the Alzheimer’s Association. In 2007 she became the staffing coordinator for an in-home elder care company, quickly advancing into the role of Area Manager.
As a firm believer in keeping older adult’s safe and happy at home, the obvious next step in Kelly’s career was Home Instead Senior Care, where she has managed the Sonoma County operation since 2014.

Kelly likes to say she’s come full circle from an impressionable doctor’s child with a mathematical bent and altruistic nature - to a woman who is truly living out her purpose.  “Caring for older adults, offering them dignity and respect as they age, is just in my blood,” says Kelly.  

Kelly and her husband Paul have three children and reside in Santa Rosa.


Naudia Ibanez- Human Resources

Naudia Ibanez- Human Resources

Naudia is our staff recruiter and Human Resource’s expert.  She has worked in the senior care business for over 13 years providing support to executives and clients alike, often working as staff liaison while interacting with caregivers and administration.  She worked for several notable corporations during her 25 years of serving in the Human Resource’s field.  

Naudia graduated from Dominican University with a degree in Human Resource’s management.  She serves our local community as a board member of the Sonoma County Employers Advisory Council and as President of Redwood Empire Secretariat. Naudia demonstrates her leadership capacity through coaching and development for new and emerging leaders.

When not in the office, she has been found chasing behind any one of her four great grandchildren, joking around with any of her seven grandchildren, or enjoying family time with her two adult children, Melanie and Anthony.  Naudia loves cooking, reading, and a good garage sale!     


Elizabeth Hale: Human Resources Specialist / Office Coordinator

Elizabeth Hale: Human Resources Specialist / Office Coordinator

​Elizabeth comes to us with a rich and varied background in corporate quality assurance and program management. Not only has she helped provide care for her own aging mother, she has worked with our clients in the field as a care provider, and understands how our business operates from the foundation up.

A dynamically organized administrator, Elizabeth brings not only her experience with quality control for big corporate offices, she also delivers highly organized approaches to managing our clients and caregivers from scheduling to coordination and over-site of high quality client care.

Creative, resourceful and flexible, Elizabeth adapts quickly to our changing priorities while maintaining a positive attitude that is well-informed by a strong work ethic. When not in the office she enjoys long walks with her mother, singing in the church choir and relaxing at home with her husband.


Mariclair O’Connell - Community Outreach Specialist

Mariclair O’Connell -  Community Outreach Specialist

​Mariclair came to Home Instead Senior Care (HISC) around 2012. She had lost many members of her family back in 2000-2003, serving them before death in the capacity of primary administrator and as a caregiver for several of them.  A "job" that she embraced and loved.
 
When seeking employment in 2012-2103 she came upon HISC, and due to her extensive personal elder care experience, was immediately welcomed into the Rohnert Park HISC family.  
 
Unfortunately her stay was interrupted by health issues, so, when she came back around - she reached out to our owner, Julieann. Julieann decided that Mariclair’s efforts would be best aligned with special projects - and so she became our Community Outreach Specialist for the Rohnert Park office.
 
This is when her connection to "Be A Santa To A Senior" (BASTAS) was born.  Her first year (2016) was a whirlwind of getting up to speed on the program, working from an amazing base of info and coming to understand the scope of the program.  This year she has been genuinely overwhelmed - and more than invested than ever in this program that serves the huge need for Seniors who are alone over the holidays.  The most gratifying part of the program is that it could only be done BY the community of Sonoma County.
 
It would seem that this year - the generosity of the community of Sonoma County is almost greater than the need. We have over 400 seniors from resident facilities throughout the county who are recipients of the BASTAS gifts this year. Every gift will be fulfilled and then some as the people who reach out to fill the gift requests are so generous!    #sonomastrong


Amy Swanson: Home Care Scheduling and Coordination Specialist

Amy Swanson: Home Care Scheduling and Coordination Specialist

​As a recent graduate of the University of Davis, Amy is our office millennial. She has delighted our staff with her high-tech expertise and quick solutions to our database issues and other various technological quandaries. She owns strong professional communication skills and effective time management.

Experienced in multiple database programs and software solutions, Amy is quick to complete projects, connect clients with caregivers and solve the myriad issues that arise during a busy day of quality care delivery to our base of over 80 families currently under our care.

Amy’s large, compassionate heart has taken in animals for rescue, and cultivated many similar projects during her many years effectively managing fair exhibits and other animal care events for large, formal 4-H programs. She enjoys sports, especially volley ball, jumping off rocks into water when on vacation - and teasing her mom, our business manager, Kelly, whenever the opportunity arises.


Holly Hepburn: On-Call Emergency Phone Response and Caregiver Staffing Coordinator

Holly Hepburn: On-Call Emergency Phone Response and Caregiver Staffing Coordinator

Holly brings us the calm voice of someone who has worked the edges of the hospital emergency room. Remaining clear, focused and on task is what saves lives, both in the emergency room and in the home of a loved one who may be having an emergency of their own.

This is why Home Instead always keeps a live operator available 24/7 for both our care providers and for our elders at home. The ability to offer a live person to problem solve issues that arise when providing care for up to twenty-four hours a day for a very large number of clients is a direct approach to keeping stress levels manageable.

Helping our care givers find keys to get in, or elders with a need for companionship in the wee hours of the morning are all part of the in-home support process. Holly did just this for Home Instead in the early part of two thousand, and returns with an even deeper scope of experience with staffing, scheduling and administrative support in emergency hospital settings and for blood drives, staffing coordination and registration.   


Sarah Piombo - Office Coordinator and Inquiry Specalist

Sarah Piombo - Office Coordinator and Inquiry Specalist

Sarah joined our Home Instead Team earlier this year, and already feels comfortable enough to call it home.  In her youth she spent a significant amount of time with her Grandparents where she was nurtured and loved.  Because of this experience Sarah brings a high level of empathy and compassion to her coworkers, clients, and to the families that we serve.  
 
While in high school she developed her love for the underserved, by assisting in daily living activities; house cleaning, socialization, roller skating, as well as classwork and physical education.  While visiting the elderly in Senior Living Facilities and hospitals, Sarah would share her love of music by preparing songs from musicals and era appropriate material.  She is loving, compassionate, and feels a great sense of responsibility to others feelings in her everyday actions.  
 
Sarah has previously owned a successful business, and has found working at Home Instead is a perfect fit for this stage in her life.  She is native to Sonoma County, and resides in Rohnert Park with her Husband and four children.  She enjoys time with her family, singing professionally, and outdoor activities.   ​


Jimmy T - Caregiver Ambassador

Jimmy T - Caregiver Ambassador

​Jim began  his work at Home Instead in early 2017.  He quickly became a favorite with our clients. Jim was recently given the distinct position of caregiver Ambassador where he has the opportunity to meet with clients, families and caregivers. In this new role Jim (known as Jimmy T) will set standards, encourage a positive workplace and engage with staff on daily activities.  Jimmy T is a trained mentor and leader which becomes evident at first contact.
 
Jimmy T found his calling after caring for his elderly parent in laws.  First his mom in law and then his father in law who spent their last days in his home.  He loved this phase of caring and got to meet wonderful caregivers who inspired him to find his path in this field.
 
Jimmy T owned his own woodworking business before he UNretired to work with Home Instead.  He is an active member of the community and loves to interact with people on all levels. He is a positive role model for others as well as a talented woodworker.  Jimmy T is married to Barbara, raised two daughters and has the privilege of spending lots of time with his two sweet grandkids.


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