"When we needed assistance for Dad after being in ICU and a brief assisted living stay, we looking into several options. After interviewing, it was clear Home Instead was our best choice and we're thrilled with that decision. They were prompt to respond to our initial requests; met with us on our time frame to discuss Dad's needs; and put any concerns to rest about how Dad would be taken care of in our absence. Dad absolutely loves his care giver and having that extra comfort of knowing someone is with him and assisting as he needs is a blessing. We made the right choice. We endorse Home Instead wholeheartedly. Blessing to the entire staff for your care and assistance! You ROCK!"
"We have been with Home Instead for a few years. Both my Mom and Dad needed care. My Dad passed last year with caretakers by his side. He loved to tease and joke with them. I feel like we are really a family.Not only do the caretakers perform the routine duties, but they have been there to listen to and converse with my parents. Emotional support is just as important as fufilling daily needs. Everyone at Home Instead has been there for us through this difficult time and we dont know what we have done without their support."
"My Mom has been receiving aid from multiple CAREGivers from the Cedarburg Branch for about a year. She struggles with Alzheimer's and a variety of other issues. Despite the challenges, the CAREGivers provided much needed assistance to her. Making her life much easier and more pleasurable. "
"We are using Home Instead for my father. They help him with his meals and make sure he is taking his medicines. However, on the day of our vacation, when we left, I called the company and specifically said that I wanted to know each day that they are there and everything is OK by way of text or an email. I gave them my mobile number, they had all the information, and I never once heard from them during the entire 9-day vacation. For that reason, I am disappointed. They need to improve on their communication. But I believe my mother is pleased with them because she speaks highly of the caregivers that she met, and for that I am grateful.
"We have been working with Home Instead since September of 2010. My husband has MS and then had a stroke in August of 2011. I work full time and, though I am home in the evenings, our Home Instead provider gives much needed assistance to me each evening. He also helps my husband with person care routines each night as he prepares for bed. While our caregiver is here, I’m able to leave the house to run errands, attend evening meetings, or spend time with friends. Our caregiver has become a very important part of our family. He is knowledgeable about my husband's routines and condition and readily assists as needed. He shares stories with him about hunting, cars, travel, and family. They watch Jeopardy and Wheel of Fortune and try to answer correctly before the contestants! This social interaction and conversation is so important to my husband's mental health. He spends a lot of time with female caregivers/nurses and I know he appreciates this friendship and male perspective. It is most important to me to know that my husband is cared for with kindness, respect, good humor, and skill. Home Instead provides us with this care.
"I am very impressed by how Home Instead matches its clients and caregivers, a difficult task indeed. It is important that a caregiver be compassionate with a special empathy for the clients' changing needs. Aging brings changes, some unexpected,like increasing debility or more happily, inacreasing mobility and interest in the world stimulated by the ever sensitive caregiver. Despite some major health issues, I have been very fortunate in the choice of my caregiver who is ever cheerful and understanding of my changing moods and needs. A caregiver should give gentle nudges but not be imperious or judgmental. I am very independent and dislike being pushed but respond to suggestions. I am particularly grateful for their ability to make scheduling changes, sometimes unexpectedly, as during my recent hospitalization. Further, my caregiver responded quickly and intelligently to the situation, helping notifying my friends, arranging cat sitting, etc. In summary, my caregiver has enriched my life in innumerable ways, showing me that aging can bring great happiness. "
"Very gentle providers, they seemed to match the caregiver with the personality needed by the client.
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