"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
As Home Care Consultant, Jamie acts as an advocate for Home Instead by conducting in-home care consultations with new and potential clients, and then customizing a care plan to their unique life situations. Those care plans, in turn, are expertly matched with the best CAREGiver for the job, based on needs, personality types, availability, skills and more. She commented, “My desire has always been to keep seniors at home. I want them to be in the least restrictive environment to flourish.”
Jamie also establishes meaningful relationships with local referrers, such as rehab centers, nursing facilities and hospitals, and educates those potential partners about our services so that, together, we can better serve our growing senior population. She does all of this with Love (v) in her heart.
Possessing a bachelor’s degree in health services administration, Jamie has a deep history in rehab and long-term care environments. In her free time, she likes to spend time with her family, which includes her husband, Tyler; daughter, Brynlee; and pet dog (a Morkie) named Bandit.
To Kerri, Love (v) can be explained through her own personal acronym: Living Our Values Every Day. Sometimes that means having a meaningful conversation with a CAREGiver, crying with a client's family member or listening to a client's personal story from yesteryear. That's exactly how Kerri conducts herself at Home Instead.
She said that, while her experience has always been in our industry, "There just aren't a lot of jobs that come with the feeling that you've truly helped someone. We get to do that, and that is an amazing gift!" Kerri makes it her mission every day to help meet the care needs of our clients and, in doing so, ensure that seniors in our communities enjoy the independence and freedom of staying in their homes.
As Recruitment & Engagement Manager, Kerri seeks to attract other talent — skilled CAREGivers — who are aligned with our culture. Her primary responsibilities include recruiting and onboarding new CAREGivers. She also aids in CAREGiver retention by maintaining open lines of communication, listening to current CAREGivers' concerns and creating solutions.
In successfully carrying out her day-to-day responsibilities, Kerri indirectly affects our clients. Attracting the right CAREGivers and ensuring they're set up for success means Home Instead can effectively provide the highest level of care for our senior clients. And Kerri knows that is meaningful beyond measure, as clients are enabled to stay independent and at home.
Kerri fills her free time with camping, crafting, reading, interior decorating, thrift/antique shopping, and spending time with her four children.
Nancy is our evening and weekend staff on call supervisor. Nancy ensures that a Home Instead Senior Care representative is available 24 hours a day, 7 days a week. Nancy can provide you with information on our services, maintain schedules and assist with any after-hour emergencies that may arise.
As our Corporate Chaplain, Sheldon serves as, what he calls, “an emotional and spiritual first responder.” His primary responsibilities include encouraging the weary, providing care sessions for the discouraged, and reinforcing
Love (v) with
our CAREGivers and
When asked what Love (v) means to him, Sheldon said, “Love (v) is not about what you get to receive but about what you get to give. It’s about living your life and following the model given to us by the greatest Love (v) teacher who ever lived …” To that point, Sheldon cited John 15:13: “Greater love has no one than this: to lay down his life for his friends.”
In addition to advocating Love (v) to others, Sheldon walks the walk. He outwardly displays our eight Attributes of Love (v) in his daily interactions with our CAREGivers and support staff, who are invited and encouraged to reach out to him to discuss personal and professional matters that may be weighing on their hearts and minds, from marital issues and financial matters to workplace conflicts and even the loss of a client.
Sheldon comes to Home Instead with 25+ years of experience in the pastoral ministry, most recently serving at a local church in De Pere, Wis. He and his wife have two grown children, both of whom live out of state pursuing burgeoning careers. In their free time, Sheldon and his wife enjoy spending time together outdoors and staying active; in fact, Sheldon has competed in 12 marathons … and counting!
Chris is a “people person.” His role has a major emphasis on working with other key team members to attract, train, retain and engage top talent that can further our mission in the marketplace.
In his current role, Chris applies best practices to create HR policies and procedures, including worker’s compensation management, benefits strategy and administration, and risk and legal compliance for CAREGivers and administrative team members. He also collaborates on a corporate recruitment and retention strategies, helping to attract the best and brightest professionals to our caring staff as well as ensuring they are engaged throughout their Home Instead experience.
Chris brings a wealth of well-rounded experience, having worked in a variety of functions prior to Home Instead, including account manager, project manager, sales, branch manager and, most recently, director of human resources.
Outside of Home Instead, Chris loves spending time with his son. Together, they adventure in the great outdoors; in fact, you can often find Chris fishing on the mighty Wisconsin waterways or, when he has more time, at his favorite vacation spot: Lake of the Woods in Canada. Chris’ seafaring ways run so deep that he actually possesses a Great Lakes captain’s license!
Heather’s favorite song is “What a Wonderful World.” In many ways, that Louis Armstrong classic is a fitting tribute to the way Heather approaches work and life: to see and appreciate the beauty that’s all around us.
Cory has a unique role at Home Instead: telling stories. Your story.
By connecting with CAREGivers and clients alike, he is building a vast library of collective stories that we can share with our communities and even the world (coincidentally, Cory worked in a library while in college).
Cory's storytelling experience stems from 15+ years in marketing, advertising and — his "bread and butter" — communications. In fact, prior to receiving a master's degree in history, Cory earned a bachelor's degree in English, having enjoyed studying the written language as well as classic literature, from prose to poetry.
When Cory isn't telling stories for a living, he's telling them around the campfire at home. That's because he enjoys spending time in the backyard (in the warmer months, of course) with his wife, Cavalier King Charles Spaniel, and the vast company of mosquitoes. In addition to storyteller, he also goes by avid sports fan, reader, HGTV junkie, food lover, #1 uncle and exerciser.
Jason is an ordained minister, believing wholeheartedly in the role of faith in life. He is also a natural-born salesperson, having success in the field as early as college.
When We Care Senior Care (dba Home Instead Senior Care) came calling in 2015, it was the ideal opportunity for Jason. As General Manager of our Madison location, Jason had a unique opportunity to apply his passion for sales at a faith-based organization. Over the years that followed, Jason helped put the Madison location on a course toward growth and helped the branch sustain continued success.
Jason's accomplishments within the Madison branch paved the way for his new role in 2018. Now Vice President of Sales & Marketing, Jason has responsibility for the top and bottom line revenues of each of the five We Care Senior Care offices, but he sees it as an opportunity to serve others.
As a servant leader, Jason seeks to apply selflessness and to put love into action with his teammates and neighbors. Putting others' needs first is a mindset that stems from his personal motto borrowed from Micah 6:8, "... What does the LORD require of you but to do justice, and to love kindness, and to walk humbly with your God?"
Jason and his wife Liz — high-school sweethearts! — have three children together and are actively involved in their local church.
Shana has an instinct to ask the right questions. That’s because she wants to better understand the why and begin exploring ways to make things better, simpler and more efficient.
So it’s no surprise that, after assuming the role of General Manager at Home Instead Green Bay and Sturgeon Bay in June 2017, Shana immediately began implementing process and procedural improvements. She also instilled a continuous-improvement mindset within her Home Instead team. That mindset played a role in the Green Bay/Sturgeon Bay branch experiencing tremendous growth, even performing among the top-10 Home Instead franchises in the U.S.
As a result of her performance success, Shana assumed the role of Vice President, Operations in November 2018 and began leading our local franchise system, consisting of Appleton/Oshkosh, Cedarburg, Green Bay/Sturgeon Bay, Sheboygan/Manitowoc and Madison. In her new role, Shana applies her process improvement strategies holistically to benefit all five branches.
Shana fills her personal life with volunteerism at the Caregiver Coalition of Brown County. That’s because she firmly believes that love must be accompanied by action, and she sees each day as an opportunity to impact the lives of others by serving as a testament to Love (v) in word and deed. Her home life consists of watching her daughter’s sporting events, scrapbooking, painting, gardening, traveling and staying active by walking. She’s also an avid DIYer — something born from her innate ability to seek opportunities for improvement.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.