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Our Team

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​At Your Service 24/7 in Cedarburg, WI

Welcome, from your Cedarburg, Grafton, Port Washington, Mequon, West Bend and surrounding area office staff. We are your trusted provider for in home care services to seniors in Ozaukee and Washington County. Our senior care services can assist you or your loved one with homemaker tasks (cleaning, laundry, errands, etc.), hands on personal cares (bathing, ambulation, grooming, etc.), dementia and Alzheimer's care (safety and monitoring) and many other home care services.

We place a high priority on matching our CAREGivers with the client. We believe that relationships based on trust must be established. The bond that develops is one that fosters independence, provides engagement, promotes well-being, and supports the senior's needs with dignity.

When you're ready for help, our trusted staff is on call 24 hours per day, 7 days per week to quickly answer your questions and accommodate your senior services needs. We offer a free Care Consultation to determine you or your loved ones home care needs. Then, with over 150 CAREGivers on staff (not pictured!) and the information gathered during the Care Consultation, we'll find the right CAREGiver for you and make the perfect match!​

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Shannon Achter - General Manager

Shannon Achter - General Manager

​shannon.achter@homeinstead.com​

Shannon not only provides day-to-day leadership for our administrative staff and our CAREGivers, but she also works closely with families to provide the highest quality care for their loved ones.  Together, Shannon and her team uphold our core value of Love (v.), and demonstrate our core purpose of teaching others about Love (v.), while living our 8 attributes:

Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty and Commitment. 


Tracy Meser - Home Care Consultant

Tracy Meser - Home Care Consultant

tracy.meser@homeinstead.com​

Tracy is the face of Home Instead Senior Care in the community. She will keep you updated on Home Instead Senior Care, and ensure that you have the appropriate resources available to share. Tracy will work with you or your staff to make sure that you are educated about Home Instead Senior Care services and the solutions we provide.​Tracy is also responsible for conducting free care consultations for new or potential clients. The purpose of the care consultation is to discuss home care and service care needs, routines, likes, dislikes, challenges, etc. Then, Tracy will take the information gathered during your discussion and create a custom care plan that will be used to create schedules and assist in finding the perfect CAREGiver!


Kim Barber - Recruitment & Engagement Manager

Kim Barber - Recruitment & Engagement Manager
 
Kim is always on the lookout for people with the compassion and proper attitude to be an excellent CAREGiver. She is responsible for hiring and retaining a quality team of local Cedarburg CAREGivers. Then she works with the rest of the staff to ensure their experience of caregiving is a fulfilling one. Kim would love to talk to you today!  262-546-0226

Kerri Kraemer - Lead Staff Coordinator

Kerri Kraemer - Lead Staff Coordinator

kerri.kraemer@homeinstead.com

Kerri  coordinates and maintains schedules for our clients and CAREGivers. She's responsible for matching the needs of our clients with the personalities and talents of our professional CAREGivers. Kerri works dilgently to make sure that your scheduling needs are met even as health or needs change.


Rachel Ragan - Staff Coordinator

Rachel Ragan - Staff Coordinator

rachel.ragan@homeinstead.com

Rachel coordinates and maintains schedules for our clients and CAREGivers. She's responsible for matching the needs of our clients with the personalities and talents of our professional CAREGivers. Together, with the help of the other staff coordinators, she will make sure that your scheduling needs are met even as health or needs change.


Kathy Weddig - First Impression Specialist

Kathy Weddig - First Impression Specialist

​kathy.weddig@homeinstead.com​

Kathy is typically the voice you hear on the telephone and the face you see when you walk into our Cedarburg office. Her goal is to make your initial experience and each experience afterwards a positive, warm and homey experience. She'll top it off by offering you a fresh cup of coffee, beverage or a warm chocolate chip cookie.​​


Ashley Sand - Corporate Assistant

Ashley Sand - Corporate Assistant

​ashley.sand@homeinstead.com

Ashley works as part of our corporate team and supports a variety of functions, including data entry and reporting. She also works with many accounting related activities, as well as prepping for semi-monthly billing and retreiving and sorting mail.


Annie Last - Accounting Assistant

Annie Last - Accounting Assistant

annie.last@homeinstead.com​

Part of our corporate office, Annie provides support to the accouting/finance team with billing, receivables, data gathering/reporting, workflow process improvements and payroll tasks.​


Stacey Born - Accounting Specialist

Stacey Born - Accounting Specialist

stacey.born@homeinstead.com

Part of our corporate team, Stacey performs a variety of duties associated with client billing, payroll, accounts payable and accounts receivable. Additionally, Stacey has responsibility for general accounting and monthly reporting.


Nancy Becker - On-Call Staff Supervisor

Nancy Becker - On-Call Staff Supervisor

​Nancy is our evening and weekend staff coordinator supervisor. Nancy ensures that a Home Instead Senior Care representative is available 24 hours a day, 7 days a week. Nancy can provide you with information on our services, maintain schedules, and assist with any after-hour emergencies that may arise


Janis Robertson - Corporate Trainer

Janis Robertson - Corporate Trainer

​janis.robertson@homeinstead.com

Part of our corporate staff, Janis designs and conducts training and development programs to improve individual and organizational performance. She also partners with all staff members to analyze training needs for future program development.


Becca Brown - Communications Specialist

Becca Brown - Communications Specialist

​becca.brown@homeinstead.com

Part of our corporate team, Becca serves as a consultant for all locations to assist in planning, producing, and implementing HISC's business, communication and marketing objectives to best represent the company's brand. Additionally, Becca focuses on sharing our culture of Love (v.) through as many outlets as possible, including our website, newsletter, events, social media, and other internal and external communications.


Miranda Peebles - Human Resources Coordinator

Miranda Peebles - Human Resources Coordinator

​miranda.peebles@homeinstead.com

Part of our corporate team, Miranda provides assistance to all office locations in all areas of human resources, including recruitment, retention, and legal compliance. She also works closely with benefits administration, training and development, and employee relations! 


Tonia Gibeault - Human Resources Director

Tonia Gibeault - Human Resources Director

​tonia.gibeault@homeinstead.com

Part of our corporate team, Tonia is responsible for the overall administration and coordination of all human resource functions, including recruitment, retention, legal compliance, benefits administration, training and development, and employee relations issues. Additionally, she partners with the leadership team to develop department and organization goals.


James Nooyen - Controller

James Nooyen - Controller

james.nooyen@homeinstead.com

Part of the corporate team, James manages the accouting department and provides information, primarily financial in nature, about all company activities that assists management in making educated economic decisions about the company's future. He also oversees the information technology function and vendor management.


Jason Crane - President

Jason Crane - President

​jason.crane@homeinstead.com

As President of We Care Senior Care, Inc. dba Home Instead Senior Care, Jason provides leadership and sets the overall strategy and direction for our Home Instead Senior Care franchise group.  Jason partners with our Branch Managers to ensure our teams (i.e. sales & marketing, recruiting & retention, and client care) are running on all cylinders to provide our clients, their families, referral providers and CAREGivers an exceptional experience with Home Instead Senior Care, while reinforcing our core value of Love (v.)


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