"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Michele not only provides day-to-day leadership for our administrative staff
and our CAREGivers, but she also works closely with families to provide
the highest quality care for their loved ones.
Together, Michele and her
team uphold our core value of Love (v.), and demonstrate our core
purpose of teaching others about Love (v.), while living our 8
attributes: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty and Commitment.
As Home Care Consultant, Donna acts as an advocate for Home Instead by conducting in-home care consultations with new and potential clients, and then customizing a care plan to their unique life situations. Those care plans, in turn, are expertly matched with the best CAREGiver for the job, based on needs, personality types, availability, skills and more. She commented, “I am privileged to be able to assist seniors with finding ways to continue living a quality life — at home.”
Donna also establishes meaningful relationships with local referrers, such as rehab centers, nursing facilities and hospitals, and educates those potential partners about our services so that, together, we can better serve our growing senior population. She does all of this with Love (v.) in her heart; in fact, she believes that spreading love to others is the cornerstone of who we are and all we do at Home Instead.
Possessing a bachelor’s degree in social work from the University of Wisconsin Oshkosh, Donna has a long tenure in the senior care/health care industry. In her free time, she likes to shop, hike, vacation near the beach and volunteer. She and her husband, Mark, met in college and have been married for 23+ years; together, they have two children.
Pam had been employed by a partnering assisted-living facility in the area for years. Along the way, she had numerous positive experiences with the Home Instead team — so impactful that she decided to join our team! She commented, “The people here were always so friendly and warm. They actually say, ‘Good morning,’ around here!”
Nancy is our evening and weekend staff on call supervisor. Nancy ensures that a Home Instead Senior Care representative is available 24 hours a day, 7 days a week. Nancy can provide you with information on our services, maintain schedules, and assist with any after-hour emergencies that may arise.
Chris is a “people person.” His role has a major emphasis on working with other key team members to attract, train, retain and engage top talent that can further our mission in the marketplace.
In his current role, Chris applies best practices to create HR policies and procedures, including worker’s compensation management, benefits strategy and administration, and risk and legal compliance for CAREGivers and administrative team members. He also collaborates on a corporate recruitment and retention strategies, helping to attract the best and brightest professionals to our caring staff as well as ensuring they are engaged throughout their Home Instead experience.
Chris brings a wealth of well-rounded experience, having worked in a variety of functions prior to Home Instead, including account manager, project manager, sales, branch manager and, most recently, director of human resources.
Outside of Home Instead, Chris loves spending time with his son. Together, they adventure in the great outdoors; in fact, you can often find Chris fishing on the mighty Wisconsin waterways or, when he has more time, at his favorite vacation spot: Lake of the Woods in Canada. Chris’ seafaring ways run so deep that he actually possesses a Great Lakes captain’s license!
Heather’s favorite song is “What a Wonderful World.” In many ways, that Louis Armstrong classic is a fitting tribute to the way Heather approaches work and life: to see and appreciate the beauty that’s all around us.
Part of our corporate team, Stacey performs a variety of duties associated with client billing, payroll, accounts payable and accounts receivable. Additionally, Stacey has responsibility for general accounting and monthly reporting.
Cory has a unique role at Home Instead: telling stories. Your story.
By connecting with CAREGivers and clients alike, he is building a vast library of collective stories that we can share with our communities and even the world (coincidentally, Cory worked in a library while in college).
Cory's storytelling experience stems from 15+ years in marketing, advertising and — his "bread and butter" — communications. In fact, prior to receiving a master's degree in history, Cory earned a bachelor's degree in English, having enjoyed studying the written language as well as classic literature, from prose to poetry.
When Cory isn't telling stories for a living, he's telling them around the campfire at home. That's because he enjoys spending time in the backyard (in the warmer months, of course) with his wife, Cavalier King Charles Spaniel, and the vast company of mosquitoes. In addition to storyteller, he also goes by avid sports fan, reader, HGTV junkie, food lover, #1 uncle and exerciser.
Jason is an ordained minister, believing wholeheartedly in the role of faith in life. He is also a natural-born salesperson, having success in the field as early as college.
When We Care Senior Care (dba Home Instead Senior Care) came calling in 2015, it was the ideal opportunity for Jason. As General Manager of our Madison location, Jason had a unique opportunity to apply his passion for sales at a faith-based organization. Over the years that followed, Jason helped put the Madison location on a course toward growth and helped the branch sustain continued success.
Jason's accomplishments within the Madison branch paved the way for his new role in 2018. Now Vice President of Sales & Marketing, Jason has responsibility for the top and bottom line revenues of each of the five We Care Senior Care offices, but he sees it as an opportunity to serve others.
As a servant leader, Jason seeks to apply selflessness and to put love into action with his teammates and neighbors. Putting others' needs first is a mindset that stems from his personal motto borrowed from Micah 6:8, "... What does the LORD require of you but to do justice, and to love kindness, and to walk humbly with your God?"
Jason and his wife Liz — high-school sweethearts! — have three children together and are actively involved in their local church.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.