"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Welcome, from your Cedarburg, Grafton, Port Washington, Mequon, West
Bend and surrounding area office staff. We are your trusted provider for
in home care services to seniors in Ozaukee and Washington County. Our
senior care services can assist you or your loved one with homemaker tasks (cleaning, laundry, errands, etc.), hands on personal cares
(bathing, ambulation, grooming, etc.), dementia and Alzheimer's care
(safety and monitoring) and many other home care services.
We place a high priority on matching our CAREGivers with the client.
We believe that relationships based on trust must be established. The
bond that develops is one that fosters independence, provides
engagement, promotes well-being, and supports the senior's needs with
When you're ready for help, our trusted staff is on call 24 hours per
day, 7 days per week to quickly answer your questions and accommodate
your senior services needs. We offer a free Care Consultation to
determine you or your loved ones home care needs. Then, with over 150
CAREGivers on staff (not pictured!) and the information gathered during
the Care Consultation, we'll find the right CAREGiver for you and make
the perfect match!
As the Finance Director, James has responsibility for overseeing the company's Corporate Finance, Accounting and Human Resources departments. This includes overseeing company financials, data analytics, risk management, business insurance, benefits, contracts and vendor relationships.
Michele not only provides day-to-day leadership for our administrative staff
and our CAREGivers, but she also works closely with families to provide
the highest quality care for their loved ones.
Together, Michele and her
team uphold our core value of Love (v.), and demonstrate our core
purpose of teaching others about Love (v.), while living our 8
attributes: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty and Commitment.
Pam is always on the lookout for people with the compassion and proper attitude to be an excellent CAREGiver.
She is responsible for hiring and retaining a quality team of local Ozaukee and Washington County CAREGivers, from Kewauskum to Mequon. Then, she works with the rest of the staff to ensure their experience of caregiving is a fulfilling one. Pam would love to talk to you today!
Kerri coordinates and maintains schedules for our clients and CAREGivers. She's responsible for matching the needs of our clients with the personalities and talents of our professional CAREGivers. Kerri works dilgently to make sure that your scheduling needs are met even as health or needs change.
Alyssa coordinates and maintains schedules for our clients and CAREGivers. She's responsible for matching the needs of our clients with the personalities and talents of our professional CAREGivers. Together, with the help of the other staff coordinators, she will make sure that your scheduling needs are met even as health or needs change.
Kathy is typically the voice you hear on the telephone and the face you see when you walk into our Cedarburg office. Her goal is to make your initial experience and each experience afterwards a positive, warm and homey experience. She'll top it off by offering you a fresh cup of coffee, beverage or a warm chocolate chip cookie.
Nancy is our evening and weekend staff on call supervisor. Nancy ensures that a Home Instead Senior Care representative is available 24 hours a day, 7 days a week. Nancy can provide you with information on our services, maintain schedules, and assist with any after-hour emergencies that may arise.
Part of our corporate staff, Janis designs and conducts training and development programs to improve individual and organizational performance. She also partners with all staff members to analyze training needs for future program development.
Carrie is the RN and Case Manager for Home Instead Senior Care. Carrie manages our Quality Assurance program to continously improve and exceed client and family member expectations of care. Carrie works as our nurse liaison and medical expert and assists our office staff to answer questions and provide home care recommendations as client needs change.
Chris is a “people person.” His role has a major emphasis on working with other key team members to attract, train, retain and engage top talent that can further our mission in the marketplace.
In his current role, Chris applies best practices to create HR policies and procedures, including worker’s compensation management, benefits strategy and administration, and risk and legal compliance for CAREGivers and administrative team members. He also collaborates on a corporate recruitment and retention strategies, helping to attract the best and brightest professionals to our caring staff as well as ensuring they are engaged throughout their Home Instead experience.
Chris brings a wealth of well-rounded experience, having worked in a variety of functions prior to Home Instead, including account manager, project manager, sales, branch manager and, most recently, director of human resources.
Outside of Home Instead, Chris loves spending time with his son. Together, they adventure in the great outdoors; in fact, you can often find Chris fishing on the mighty Wisconsin waterways or, when he has more time, at his favorite vacation spot: Lake of the Woods in Canada. Chris’ seafaring ways run so deep that he actually possesses a Great Lakes captain’s license!
Part of our corporate team, Stacey performs a variety of duties associated with client billing, payroll, accounts payable and accounts receivable. Additionally, Stacey has responsibility for general accounting and monthly reporting.
Part of our corporate office, Annie provides support to the accounting/finance team with billing, receivables, data gathering/reporting, workflow process improvements and payroll tasks.
works as part of our corporate team and supports a variety of
functions, including data entry and reporting. She also works with many
accounting related activities, as well as prepping for semi-monthly
billing and retreiving and sorting mail.
Cory has a unique role at Home Instead: telling stories. Your story.
By connecting with CAREGivers and clients alike, he is building a vast library of collective stories that we can share with our communities and even the world (coincidentally, Cory worked in a library while in college).
Cory's storytelling experience stems from 15+ years in marketing, advertising and — his "bread and butter" — communications. In fact, prior to receiving a master's degree in history, Cory earned a bachelor's degree in English, having enjoyed studying the written language as well as classic literature, from prose to poetry.
When Cory isn't telling stories for a living, he's telling them around the campfire at home. That's because he enjoys spending time in the backyard (in the warmer months, of course) with his wife, Cavalier King Charles Spaniel, and the vast company of mosquitoes. In addition to storyteller, he also goes by avid sports fan, reader, HGTV junkie, food lover, #1 uncle and exerciser.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.