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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Austintown, OH

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (330) 729-1233 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

Carol Hitchcock - Owner

Carol Hitchcock - Owner

​How long have you been with Home Instead Senior Care?

Started the local Home Instead Senior Care franchise on May 1, 2001


Prior Work Experience
25 years in the Business Office at Forum Health Northside Medical Center

Professional & Personal Organizations
Ambassador for the Youngstown-Warren Regional Chamber, 2008 Graduate of Leadership Mahoning Valley, Member of the National Association of Professional and Executive Women, Member of the Benevolence Board at Church, 2011 Legacy Award winner for outstanding advocate for seniors, Board Member of MASCO, Inc.

Family Members
Husband Stuart Hitchcock, son Jason Haus, grandson William and grandson Charlie

Why are you working for Home Instead Senior Care?
I am very passionate about improving the quality of life for our seniors so that they can live independently at home.

What you enjoy most working with seniors?
They have great wisdom, knowledge and wonderful stories to tell.


Dottie Johntony - General Manager

Dottie Johntony - General Manager

​How long have you been with Home Instead Senior Care?
Since April 2003​

Prior Work Experience
Emergency Room Admittance Staff,Secretary, Grocery Wholesale

Professional & Personal Organizations
Member of the Alzheimer's Memory Walk, Coordinator for Home Instead Senior Cares Be A Santa To A Senior Program, Vice President of Ways and Means for The Girard Band Boosters.

Family Members
My three boys Phillip, Andrew, and Daniel and daughter in law Jennifer

Hobbies and Interests
Spending time with my family and friends, reading, being outdoors and quiet time alone.

Why are you working for Home Instead Senior Care?
I love making a difference in other people's lives.

What you enjoy most working with seniors?
The smile in their voice when they know it's you on the other end of the phone.

Viki Stoops - Client Care Coordinator

Viki Stoops - Client Care Coordinator

How long have you been with Home Instead Senior Care?
Since March 2014

Prior Work Experience
CAREGiver supervisor, scheduling coordinator, retention education coordinator

Professional & Personal Organizations
Relay for Life and Alzheimer's Walk

Family Members
Husband, Paul and son, Shane​

Why are you working for Home Instead Senior Care?
I love my job and the team I work with. I feel extremely blessed and honored to be a part of Home Instead.

What you enjoy most working with seniors?
I enjoy most the opportunity to bring caring individuals to seniors and their families. When I see a family member sighs with relief that we can help or hear a client say they love their caregiver it's the best feeling ever. 


Paulette Gettman - Assistant Client Care Coordinator

Paulette Gettman - Assistant Client Care Coordinator

How long have you been with Home Instead Senior Care?
Since March 2007

Prior  Work Experience
Bank teller and Laborer

Professional & Personal Organizations
Member of Benevolence Board at First Federated Church

Family Members
My husband Mark, my two daughters, Krystal and Katie, my son, Adam, my granddaughters, Maddie and Stella, and my grandson, Blake

Hobbies and Interests
Walking, shopping, reading, and sitting in the sun.

Why are you working for Home Instead Senior Care?
Because I believe in the company and I love who I work for and who I work with.

What you enjoy most working with seniors?
I enjoy matching the best caregivers with the clients.

Shannon Patrick - Billing Coordinator

Shannon Patrick - Billing Coordinator

How long have you been with Home Instead Senior Care?
2 years

Prior Work Experience
Fab Limousines for 14 years

Scheduling and office work

Professional & Personal Organizations
Cheer Advisor for Austintown Little Falcons​

Family Members
Husband Craig, son Zakary (20), son Trevor (15), and daughter Danika (8)

Why are you working for Home Instead Senior Care?
I started working at Home Instead as a weekend scheduler when a full time position came available I decided to switch jobs because of the atmosphere and the office staff – best decision ever.

What you enjoy most working with seniors?
I love the feeling that we are helping them with their everyday tasks and giving them some companionship which makes all the difference in the world to them. 


Jennifer Johntony - Retention Education Coordinator

Jennifer Johntony - Retention Education Coordinator

​​​​How long have you been with Home Instead Senior Care?
Since July 2015

Prior Work Experience
Customer service, banking, and merchandising

Professional & Personal Organizations
Member of the Fraternal Order of Eagles, volunteer with Soldiers' Angels and Ladies of Liberty

Family Members
Husband Phill and our 3 year old Border Collie/ Australian Shepherd, Stella

Hobbies and interests
Spending time with family and friends, traveling and couponing

Why are you working for Home Instead Senior Care?
I wanted a change in my life and wanted to join this great and well respected company. ​

What you enjoy most working with seniors?
I enjoy knowing that what we do really makes a difference.


Kim Dattilio - Recruitment Coordinator

Kim Dattilio - Recruitment Coordinator

​How long have you been with Home Instead Senior Care?
Since April 2016

Prior Work Experience
Worked at the Humane Society of Columbiana County and Pharmacy Technician at Giant Eagle

Family Members
My husband, Camrin, my dog, Jarvis, and all of my nieces and nephews.

Hobbies and interests
Reading, writing, spending time with family

Why are you working for Home Instead Senior Care?
I had researched it for my own family and when I discovered they were  hiring, I knew I this is where I wanted to be. And applying here is the best decision I ever made.

What you enjoy most working with seniors?
Their stories. I love listening to their stories.  ​


Lisa Durkin - Staff Coordinator

Lisa Durkin - Staff Coordinator

How long have you been with Home Instead Senior Care?
Since October 2013

Prior Work Experience
20 years with Boardman Medical Supply

Hobbies and interests
Spending time with my family

Family Members
Two kids - Makayla and Michael 

Why are you working for Home Instead Senior Care?
I wanted a change in my life and wanted to join this great and well respected company. ​

What you enjoy most working with seniors?
I enjoy knowing that what we do really makes a difference.


Kristine Culp - Staff Coordinator

Kristine Culp - Staff Coordinator

How long have you been with Home Instead Senior Care?
Since May 2015

Prior Work Experience
Over 20 years in the Restaurant Industry

Professional & Personal Organizations
Supporter of local animal charities

Family Members
Two dogs- Sadie and Gertie

Why are you working for Home Instead Senior Care?
My grandmother was bedridden for the last ten years of her life and my aunt was able to provide for her in her home. She lived happily there for all those years. If I can be a part of helping someone else stay in their home and have that quality of life, that is the best feeling.​

What you enjoy most working with seniors?
I love meeting new seniors and new CAREGivers and helping them become part of each other's lives. ​


Erma Baumstark - Administrative Assistant

Erma Baumstark - Administrative Assistant

​How long have you been with Home Instead Senior Care?
Since May 2001​

Prior  Work Experience
GM Employee

Family Members
Carol Hitchcock my daughter, and Michael Baumstark my son.

Hobbies and Interests
Reading, computers, and gambling.

Why are you working for Home Instead Senior Care?
My daughter is the owner.

What you enjoy most working with seniors?
I work in the office so I get to talk with them and they are very interesting.

Anna Keck - Community Service Representative

Anna Keck - Community Service Representative

How long have you been with Home Instead Senior Care?
Since July 2009​

Prior Work Experience
Seven years with Buckstone Foods, then three years with Bajco North LLC which are both franchise owners of Papa John's Pizza. Experience includes – Account Executive and Vice President of Marketing.

Professional & Personal Organizations
Lifelong member of the Youngstown Saxon Club, member of the First Federated Church in North Jackson Ohio, served as Pulpit Committee, Second year as Church Council Member-at-Large, Served two years Jackson Milton Sports Club Secretary, held many positions and served 19 years in some capacity as a volunteer at the Jackson Milton School District.

Family Members
Children Lee, Adam and Caitlin Keck, and grandson Jak.

Hobbies and Interests
Reading, gardening, and spending time with family and friends.

Why are you working for Home Instead Senior Care?
I am working as the Community Service Rep and welcome the idea of spreading the word to all businesses and anyone I come across how important our services are to our seniors and their families. I also like working with the staff – I’ve gotten to know many of the workers here and I’ve been blessed to have them in my life…it’s a wonderful family.

What you enjoy most working with seniors?
Knowing the ends results – that we are making a difference for seniors and their families.

Kimberly Kolb - Office Assistant

Kimberly Kolb - Office Assistant

How long have you been with Home Instead Senior Care?

For 2 years

Prior Work Experience

WaWa in Virginia for 10 yearhs

Family Members

3 sons (2 are married), 2 grandsons, 1 granddaughter, and my mother.

Why are you working for Home Instead Senior Care?

I love people. I love to put a smile on their face.

What you enjoy most working with seniors?

I love making them feel happy, safe, and loved. I feel like I am doing something special and am learning from them.​

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