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Key Player

  1. Home
  2. Careers
  3. Job Description
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Objective:

The Home Care Manager is responsible for successfully directing and coordinating all activities related to networking, marketing and external sales.

 

Primary Responsibilities:

  • Reflect the core values of Setrek, Inc. dba Home Instead Senior Care of NWA (independantly owned and operated)
  • Develop and manage the annual franchise operational plan and budget for sales and marketing.
  • Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
  • Provide leadership and management of all Home Instead® departments that oversee home care sales which affect operational efficiency and achievement of the operational goals.
  • Manage outcomes of department activities and direct changes that will drive achievement of operational goals.
  • Develop and maintain positive and professional relationships with referral sources in the community.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

 

Secondary Responsibilities:

  • Maintain and establish strong relationships with neighboring franchise owners
  • Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
  • Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office

 

Critical Numbers:

  • Develop and manage critical numbers of the business (see Key Performance Indicator/Operations scorecard) and report them each (month) to the Home Instead Senior Care franchise owner.
  • Develop and implement quarterly accountability meetings with each Key Player focusing on their growth and development.

 

Education/Experience Requirements:

  • College degree or equivalent work experience
  • Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

 

Supervisory Responsibilities:

  • This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; addressing complaints and resolving problems.

 

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by Setrek, Inc. dba Home Instead Senior Care of NWA (independently owned and operated) 
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
  • Must have the ability to present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must have computer skills and be proficient in Word and Excel
  • Must be able to work evenings or weekends as required
  • Must have knowledge of the senior-care industry
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must be patient and congenial on the telephone
  • Must be able to perform duties in a professional office setting
  • Must be able to recruit “A” players

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Each Home Instead franchise is independently owned and operated.

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