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serves Madison, Verona, Middleton, Sun Prairie, Fitchburg, Monona, Stoughton, McFarland, Cross Plains, Deforest, Cottage Grove, Waunakee, Oregon, Dane, Mazomanie, Mt Horeb
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Our Team

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At Your Service 24/7 in Madison, WI

Welcome, from your Madison and Dane County area office staff. We are your trusted provider for in home care services to seniors in the Madison area. Our senior care services can assist you or your loved one with homemaker tasks (cleaning, laundry, errands, etc), hands on personal cares (bathing, ambulation, grooming, etc), dementia and Alzheimer's care and many other home care services.

We place a high priority on matching our CAREGivers with the client. We believe that relationships based on trust must be established. The bond that develops is one that fosters independence, provides engagement, promotes well-being, and supports the senior's needs with dignity.

When you're ready for help, our trusted staff is on call 24 hours per day, 7 days per week to quickly answer your questions and accommodate your senior services needs. We offer a free Care Consultation to determine you or your loved ones home care needs. Then, with over 100 CAREGivers on staff (not pictured!) and the information gathered during the Care Consultation, we'll find the right CAREGiver for you and make the perfect match!​


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Jason Hiles - General Manager

Jason Hiles - General Manager

jason.hiles@homeinstead.com

Jason not only provides day-to-day leadership for our administrative staff and our CAREGivers, but he also works closely with families to provide the highest quality care for their loved ones.  Together, Jason and his team uphold our core value of Love (v.), and demonstrate our core purpose of teaching others about Love (v.), while living our 8 attributes:

Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. 

Tim Francis - Home Care Consultant

Tim Francis - Home Care Consultant

tim.francis@homeinstead.com

Tim is the face of Home Instead Senior Care in the community. He will keep you updated on Home Instead Senior Care, and ensure that you have the appropriate resources available to share. Tim will work with you or your staff to make sure that you are educated about Home Instead Senior Care services and the solutions we provide.​ Tim is also responsible for conducting free care consultations for new or potential clients. The purpose of the care consultation is to discuss home care and service care needs, routines, likes, dislikes, challenges, etc. Then, Tim will take the information gathered during your discussion and create a custom care plan that will be used to create schedules and assist in finding the perfect CAREGiver!


Sheila Stephens - CAREGiver Manager

Sheila Stephens - CAREGiver Manager

​sheila.stephens@homeinstead.com

Sheila is focused on managing our CAREGiver team through one-on-one coaching at the office and in the field. She is the go to team member for any additional CAREGiver trainings, quality assurance efforts, and engagement methods.


Chastidy Shrum - Recruiter

Chastidy Shrum - Recruiter

chastidy.shrum@homeinstead.com

Chastidy is always on the lookout for people with the compassion and proper attitude to be an excellent CAREGiver. She is responsible for hiring and retaining a quality team of local Madison CAREGivers. Then she works with the rest of the staff to ensure their experience of caregiving is a fulfilling one. Chastidy would love to talk to you today!  608-663-2646

Rosemary Fath - Staff Coordinator

Rosemary Fath - Staff Coordinator

rosemary.fath@homeinstead.com

Rosemary coordinates and maintains schedules for our clients and CAREGivers. She's responsible for matching the needs of our clients with the personalities and talents of our professional CAREGivers. Rosemary works dilgently to make sure that your scheduling needs are met even as a care plan changes over time.  Prior to being the Staff Coordinator, Rosemary was a CAREGiver with Home Instead Senior Care for 7 years.


Ashley Kettner - First Impression Specialist

Ashley Kettner - First Impression Specialist

ashley.kettner@homeinstead.com​​

Ashley is typically the voice you hear on the telephone and the face you see when you walk into our Madison office. Her goal is to make your initial experience and each experience afterwards a positive, warm and homey experience. She'll top it off by offering you a fresh cup of coffee, beverage or a warm chocolate chip cookie.​​


Ashley Sand - Corporate Assistant

Ashley Sand - Corporate Assistant

​ashley.sand@homeinstead.com

Ashley works as part of our corporate team and supports a variety of functions, including data entry and reporting. She also works with many accounting related activities, as well as prepping for semi-monthly billing and retreiving and sorting mail.


Annie Last - Accounting Assistant

Annie Last - Accounting Assistant

annie.last@homeinstead.com​

Part of our corporate office, Annie provides support to the accouting/finance team with billing, receivables, data gathering/reporting, workflow process improvements and payroll tasks.​


Stacey Born - Accounting Specialist

Stacey Born - Accounting Specialist

stacey.born@homeinstead.com

Part of our corporate team, Stacey performs a variety of duties associated with client billing, payroll, accounts payable and accounts receivable. Additionally, Stacey has responsibility for general accounting and monthly reporting.


Janis Robertson - Corporate Trainer

Janis Robertson - Corporate Trainer

janis.robertson@homeinstead.com

Part of our corporate staff, Janis designs and conducts training and development programs to improve individual and organizational performance. She also partners with all staff members to analyze training needs for future program development.


Becca Brown - Senior Communications Specialist

Becca Brown - Senior Communications Specialist

becca.brown@homeinstead.com

Part of our corporate team, Becca serves as a consultant for all locations to assist in planning, producing, and implementing HISC's business, communication and marketing objectives to best represent the company's brand. Additionally, Becca focuses on sharing our culture of Love (v.) through as many outlets as possible, including our website, newsletter, events, social media, and other internal and external communications.


Miranda Peebles - Human Resources Generalist

Miranda Peebles - Human Resources Generalist

​miranda.peebles@homeinstead.com

Part of our corporate team, Miranda provides assistance to all office locations in all areas of human resources, including recruitment, retention, and legal compliance. She also works closely with benefits administration, training and development, and employee relations! 


James Nooyen - Controller

James Nooyen - Controller

james.nooyen@homeinstead.com

Part of the corporate team, James manages the accouting department and provides information, primarily financial in nature, about all company activities that assists management in making educated economic decisions about the company's future. He also oversees the information technology function and vendor management.

Jason Crane - President

Jason Crane - President

​​jason.crane@homeinstead.com

As President of We Care Senior Care, Inc. dba Home Instead Senior Care, Jason provides leadership and sets the overall strategy and direction for our Home Instead Senior Care franchise group.  Jason partners with our Branch Managers to ensure our teams (i.e. sales & marketing, recruiting & retention, and client care) are running on all cylinders to provide our clients, their families, referral providers and CAREGivers an exceptional experience with Home Instead Senior Care, while reinforcing our core value of Love (v.)


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