"On behalf of my family, I'm writing this letter of reference for Home Instead. We had an outstanding experience with your agency and want you to have our thoughts in writing. We had an acute safety situation that arose very quickly for my husband's mom. It was clear she needed 24-hour care temporarily, for a week to 10 days. I found you by calling our care center for a reference. Even though I did not ask them to get in touch with Home Instead, they did, and Julie, who is your social worker and Director of Marketing, reached me within the hour. In the mean time I called the main number and spoke to Ryan, Client Care Manager, who was amazingly responsive, knowledgeable and efficient. He asked me about things I forgot to bring up which was key because our situation was new, upsetting and overwhelming. I spoke to him at 9am on a Thursday and we had an appointment with Kate, a Care Coordinator, and a caregiver at 11 that same morning. Kate, the Care Coordinator, and Blessing, the caregiver, who we met that morning at the house were also knowledgable, efficient, personable and effective. We had two more caregivers, Bongy and Letisha for the duration of service. All three caregivers were wonderful - and most importantly, my mother-in-law took to each of them, trusted and felt safe with each of them. Kate kept in touch with us and came out to transition each new caregiver - amazing! I want you to know I do have experience with other caregiving agencies directly, with my father several years ago and indirectly, through contact with close friends and their experiences. With Home Instead, we were amazed that all three caregivers were wonderful, and that we did not experience any problems or issues with any aspect of your service. In fact, each professional was outstanding including Julie who took so much time with me and that really helped me and my family through this ordeal. Thank you so much for being there immediately with such outstanding and problem-free service and care! We know you're there if we need you again and we'll be happy to have you with us when we do."
Home Instead Senior Care® of Northbrook, IL is here to provide compassionate, high-quality memory care right in your loved one's own home.
All of our Alzheimer's and dementia CAREGiversSM take part in our unique and critically acclaimed training program called CARE: Changing Aging through Research and Education®. As pioneers in this field, Home Instead Senior Care developed the highest quality dementia caregiver training program available. We have helped change the way people live with Alzheimer's and other dementias.
We can tailor a home care arrangement to fit both your family's lifestyle and budget.
Reap rewards beyond measure -- and get paid, too.
When you need non-medical in-home care, look to Home Instead Senior Care®
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.