Keischelle Drives Home Her Desire to Provide Compassionate Care

Credit award-winning CAREGiver Keischelle’s quick thinking during an overnight shift when she took an unusual step to comfort an Alzheimer’s client who awoke during the evening confused, disoriented and distraught. 

“She kept saying, ‘I want to go home. I want to go home.’ I responded by saying, ‘You are home,’ but she said, ‘No, this isn’t my house,’ ” Keischelle recalled. “She was in so much of an uproar that I took her hand and said, ‘Let’s go.’ 

“We got into my car and put on our seat belts, and I drove around her block. When I pulled up in her driveway, she said: ‘Finally – I’m home.’ We went back into her house, she went back to her room and she went to sleep soundly. I was so amazed,” Keischelle added.

“I have learned how to respond to dementia clients’ behaviors. Understanding how they feel opened my eyes and made me want to understand them more and learn all about the stages they go through in their daily life.”

CAREGiver Development Specialist Fay Kelting wasn’t surprised by Keischelle’s compassionate ways. “She is our CAREGiver of the Month. We love her, and our schedulers know her winsome ways better than anyone else in the office. She is very sweet and a loving person, especially to her clients,” Fay said.   

Before Keischelle joined the Home Instead Senior Care® franchise that serves New Orleans and Jefferson Parish on Jan. 8, 2013, she had soaked in plenty of senior-care experience both as a professional and family caregiver. “I’ve worked with many seniors at a facility for the elderly and at three hospitals, including one in Houston,” Keischelle said. “In my spare time, I take my grandmothers grocery shopping and help them with maintaining their daily living activities.

“My mother-in-law worked for Home Instead Senior Care a few years back, and she informed me how she loved working for a great company. Since I love working with the elderly and assisting them with their everyday living activities, I decided to apply. Home Instead Senior Care is a great company to work for. I absolutely, without a doubt, love my job and love how appreciative my upper managers are and how effectively they communicate.”

Keischelle, who lives on the west bank of Jefferson Parish in Marrero, spends about 25 hours a week with two clients – a married couple. In serving the couple, others on a fill-in basis and previous clients, the CAREGiver of the Month understands the value she provides. 

“I get to give back to the seniors in my community and help their families as well,” Keischelle said. “I know it can be overwhelming to take care of your elderly parents and run your own household.” 

Keischelle said her faith plays a big role in her life, including caregiving. Her clients benefit from her faith that manifests itself in many tangible ways. She works hard for them and tries to do whatever it takes to help them. Keischelle provides meal preparation, medication reminders, light housekeeping, companionship, and transportation and errands. In addition to those services, Keischelle and other CAREGivers in the Metairie office offer personal assistance with eating, grooming, dressing, bathing, incontinence, cognitive impairment and mobility.

By expertly doing so, Keischelle not only assists her clients but helps their families eliminate worry, reduce stress and re-establish personal freedom. Her patience, compassion and encouragement are instrumental in helping those who have Alzheimer’s diseases or another dementia.

“Everybody needs help in life,” Keischelle pointed out. “Whether, it’s just going to run errands or cleaning a bathroom, I enjoy assisting and learning so much from them. It brings me joy when I get home at night knowing I’ve helped someone.”

Finally, Home Instead Senior Care’s guiding principles are also Keischelle’s mantra: She demonstrates her commitment to her clients by honoring God in all she does; treats her clients and their families with dignity and respect; embraces personal growth in an attempt to continually improve the quality of her care through franchise training; and builds value in her service to others. 

All Home Instead Senior Care CAREGivers are screened, trained, bonded and insured. For inquiries about employment, please call 504-455-4911 or apply online. For further information about Home Instead Senior Care, visit our website​. 

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