Client, Daughter Credit Ernestine for Key Role in Recovery

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A smiling CAREGiver of the Month Ernestine could not suppress her endearing chuckle when she heard that her client and the client’s daughter had hatched a plan involving all three in a move to Denver next summer. That’s what happens when a compassionate and highly skilled CAREGiver develops deep relationships – folks don’t want to lose them.


“The clients love Ernestine. She is a sweet person,” said Fay Kelting, CAREGiver development specialist for Home Instead Senior Care® of Metairie.


Ernestine’s specialness was never more evident than when she came alongside the 85-year-old client who had undergone back surgery Oct. 5, 2015. The client and her daughter are convinced Ernestine has played a huge role in the client’s continuing recovery. The progress is so striking that the daughter, a teacher, believes her mother will be ready for the Mile High move five or six months from now. They would love to have Ernestine to come along with them.


“Her daughter trusted me to be with her all three days she was in the hospital. She could not come back from Colorado. When my client came home, I would not let her stay in bed all the time. I had her up and moving, per her doctors’ and physical therapists’ recommendations. She is coming along and is doing great,” Ernestine said. “I am proud of her and happy to be a part of her bounce-back. It is gratifying to see her progress, and there will be even more, God willing.”


Ernestine refuses to take the credit, insisting that her client’s faith likely is the biggest reason. “My client and I pray together a lot because she likes me to do so,” Ernestine said. “I am a praying person, and I pray for my clients or anyone else I am taking care of.”


Ernestine’s faith has been tested repeatedly, not unlike the faith of Job of the Old Testament. She lost her daughter – and only child – to cancer in 1990, and Ernestine later took care of an aunt who died of cancer. Another big blow came in 2011, when Ernestine’s mother died six months after being diagnosed with cancer. “No one could take care of her like I could,” Ernestine said, “so that’s what I did.”

Explaining that her mother’s final months and passing were “gut-wrenching” and that she needed a change of scenery, Ernestine moved to Baton Rouge. That is where she learned about Home Instead Senior Care from a friend who was a CAREGiver. When Ernestine ended her successful two-year run as a CAREGiver and returned home to Kenner, she was given an open-ended invitation to come back, Baton Rouge Home Instead General Manager Sandy Hull said.


After Ernestine got settled in, she went to work for owner Lisa Rabito’s Metairie franchise July 25, 2013. “I love my job, and they are a great group of people,” Ernestine said. “All of my clients have been good people, so the office is great at matching CAREGivers and clients.”


What about Colorado next summer? “Well,” Ernestine said, “that’s their plan, but we’ll have to see if it all comes together for my client and her daughter. It definitely would hurt to see her move away. When they started asking me, I put them off and told them I didn’t know.” That’s because Ernestine has found a home with Home Instead Senior Care in Metairie.


All Home Instead CAREGivers are screened, trained, bonded and insured. For inquiries about employment, please call 504-455-4911 or apply online. For further information about Home Instead Senior Care, visit our website.


 Ernestine Croom Metairie November 2015.jpg


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