"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Theresa founded the Blair/Cambria county office of Home Instead Senior Care in June 2000, a natural culmination of a career spent in service to seniors. Theresa holds a BSW in Social Work from St. Francis University and has also earned her certification as a Certified Senior Advisor. She was a Case Manager at HealthSouth Rehabilitation Center for 7 years, followed by 11 years as a Care Manger at Blair Senior Services. Theresa's philosophy for her business is to live by the Golden Rule and treat others as you want to be treated. "Everyone is somebody's somebody," she says. "Take the extra effort and make a difference!"
Alice came to Home Instead Senior Care in May 2008 with a degree in Business Administration/Management and experience in property development and banking. She is responsible for the financial aspects of our office and supervises the Human Resources department. The Home Instead slogan, "To Us, It's Personal," recently became very meaningful to Alice, after her grandmother suffered an injury and was sent to a rehabilitation facility following her hospital stay. She says, "I watched my grandmother decline in a facility and then improve once I brought her home with the help of a home nursing agency and Home Instead CAREGivers."
Duane oversees the daily operations of the Client Care Department, but also works closely with all departments to ensure the quality of all services provided. With a Bachelor's Degree in Health, Policy and Administration, his past experience as an administrator for a personal care home and 18 years with Blair Senior Services, Duane has a wealth of knowledge and insight into the care needs of our senior population. The Home Instead slogan "To us, it's personal" is, to Duane, more than just a tag line. He says, "It's not just a slogan, it is a way of life, for both clients and CAREGivers!"
Michelle has a degree in Registered Nursing from Lock Haven University, and has worked in many different healthcare environments. Like several others on our staff, Michelle was once a CAREGiver for Home Instead; this gives her a valuable perspective from which to evaluate applicants and select those who will make excellent CAREGivers. It also gives her insight into the issues CAREGivers face on a daily basis, which is helpful for problem resolution and retention.
Ellen joined the Home Instead team in 2014, following a 25-year career as a residential counselor with the Arc of Baltimore, assisting three developmentally disabled gentlemen. In her position as Retention Coordinator with Home Instead, Ellen checks in with new CAREGivers at intervals after hire, to determine if they are feeling comfortable with their clients, their schedule and their knowledge level, and to assist with any problem resolution. She is also part of the Client Care team and is the liason for all Homewood at Martinsburg clients. Additionally, Ellen conducts CPR and First Aid training classes for CAREGivers. When asked what being part of the Home Instead family means to her, Ellen says, "I love watching the magic and relief that happens when our CAREGivers go to the home of a new client and take the burden of caregiving off the family. Priceless!"
In Debbie's position with the Client Care department, she is responsible for meeting with clients and their families to initiate services; she conducts face-to-face visits with her clients to assess the quality of their care and make recommendations for changing care based on evolving needs; and she is available to resolve any issues that may arise with her clients. Debbie holds a BA in Social Welfare and has extensive experience in social work and case management, including 30 years as a Long-Term Care Supervisor with Blair Senior Services. Debbie's goal is to assist her clients and their families in the same manner she would want someone to assist her. "To me, that means I strive to do my job with the utmost integrity and professionalism," she says.
Liz comes to Home Instead Senior Care with a background as a CNA and LPN. She first joined our team as a CAREGiver, before joining the office staff as our resident LPN in the Client Care department. In addition to face-to-face evaluations with clients, Liz is also responsible for the Home Care portion of new CAREGiver training. Liz has a heart for seniors and states as her goal, "to care for each individual with sensitivity and respect, to help them obtain happiness and peace of mind."
Branden is responsible for many face-to-face visits with clients, including 7/30 day follow-ups with new clients, service calls, Quality Assurance visits, and Exit Evaluations. He also heads up our Safety Committee. Branden first joined our team as a CAREGiver while finishing his degree in Rehabilitation and Human Services from Penn State University. He then joined the office staff as an intern for a period, before being hired in his full-time capacity as Service Coordinator. Branden goes above and beyond to make sure clients are pleased with their services and that the CAREGivers feel that they are appreciated. He feels that it's important to take the time to genuinely ask clients & CAREGivers how they are doing, to make sure they are well and happy, and to be available as a listening ear, if that's what they need.
Barb has been with Home Instead Senior Care since 2012, and oversees the complicated process of coordinating client and CAREGiver schedules. Because of her strong belief in the Home Instead motto, "To us, it's personal," Barb was instrumental in establishing the "Share Your Heart" program, which encourages clients, family members, or fellow employees to catch our CAREGivers going above and beyond to provide excellent care. This can be anything that makes a special impact on the client or their family - from acting quickly in a life-saving situation, to simply taking the time and initiative to do something especially meaningful for the client.
Linda began her career with Home Instead Senior Care as a CAREGiver for 1.5 years before joining the office staff in January 2016, where she works in scheduling to coordinate client and CAREGiver schedules. Linda's experience as a CAREGiver gives her unique insight into the scheduling concerns of both CAREGivers and clients. She is dedicated to helping keep seniors in their homes and to giving families peace of mind.
Bonnie joined the team in the Duncansville office in 2015, bringing organizational skills and a love for people to her position. She enjoys the variety of tasks she performs in the office, from answering the phone and providing first-line assistance to clients and CAREGivers; to producing the monthly CAREGiver newsletter and helping to plan the quarterly CAREGiver meetings; in addition to any secretarial or technology-related tasks with which her co-workers may need assistance. "It's a wonderful feeling to wake up in the morning, excited to go to work, and to know that you are exactly where God wants you to be, using the gifts and skills He gave you, to help those in need. Home Instead is an amazing company and I feel very blessed to be a part of it!"
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.