"I don't very often take the time to write a review of anything, but I remember the angst and trouble we went through to find a good care provider for my mother and how important the reviews were to me in selecting one. We have been clients for two years, and not only is our day-to-day care top notch, the office staff have been fabulous. When we have needed extended care, we have had quality fill in providers, regardless of when the need was - even over Christmas. When we had difficulty with insurance payment the office went above and beyond to resend and write to the insurance company. We are called with any changes, asked about any holidays and my mom has never lacked the care she needed. I highly recommend this provider!!!"
"Home Instead Winter Haven was a bright spot during a very difficult time. Without exception, the owners and administrative staff were all responsive, compassionate and worked diligently to make sure my mom received the best care possible during her last months.
Most importantly, the wonderful companions who stayed with my mom 24/7 were kind and patient, experienced and knowledgeable, and truly cared for her in a loving manner. They were a blessing not only to mom, but also to me and my family.
"I can't say enough about the compassion and care that my father (and I) experienced from Home Instead of Winter Haven. My father had been a regular client of theirs (a few hours of companion care each week) for almost a year. He always looked forward to his time with his companion, and truly appreciated everything she did for him. Recently, he experienced a health crisis. After time in the hospital he was transferred for rehabilitation. Despite being mobile, he experienced complications. The facility expressed that they would need to proceed with discharge plans because they didn't feel he was safe when unattended. I was with him but needing to return to my home out of the state. Home Instead swept into action, putting into place care around the clock to assure his safety while he continued his rehabilitation. This enabled me to identify a facility that could manage his medical and rehabilitation needs closer to me. When it came time for the out-of-state transfer, once again, the owner of Home Instead had a plan. Her experienced, qualified, and caring team escorted my father to the airport and on the flight. He always had the perfect companions for his needs. I received him at the airport and transported him to the new facility in our home state. In my opinion, if it weren't for Home Instead Senior Care in Winter Haven, my father would not be where he is: in just two weeks he has regained so much needed weight, and is walking multiple times a day.
Home Instead was potentially losing a paying client from their community, yet they stepped in and went well beyond for the care and safe management of their client. From the owner, to the schedulers, to the companions, we witnessed and experienced so much compassion and devotion. I strongly recommend this agency. Caring for a loved one from a distance is hard! You can trust them!"
"Our caregiver, Carrie, was very competent and caring."
"We were very satisfied with the Home Instead care service of Lakeland Florida. Our contact, Mark, was very pleasant and listened, and acted on all of our requirements. The caregiver that worked for us for 2 weeks was very suitable, very pleasant and caring, and took initiative on her own to be helpful.
"All the girls that provided care for my mother were wonderful. Very helpful to us as we lived in MN and my Mom was in Florida.
"Home Instead Winter Haven provides outstanding, personalized care and service from the owners through the in home companion. They were flexible in meeting the changing needs as my mom's health declined.
"Home Instead provided 24-hour caregiving for my father for 3+ years. The owners are very involved, knowing their clients and caregivers well, making outstanding client-caregiver selections according to need, situation, and personality. We were blessed with wonderful, compassionate, caring, and skilled caregivers, who greatly enhanced dad's quality of life and became like family. Home Instead has my highest recommendation.
"We have been using Home Instead for four months now for my mom. They do her laundry, make her bed, and feed her. We administer her medication; they do not. The gentleman from Home Instead called me within five minutes, and I was impressed with him. They came out and did an interview, then accepted us. Everybody else called either hours later or the next day. We had very good recommendations for these people. My mom is very close to one of the caretakers and that’s the one that comes 99% of the time. She is on vacation this week, so we have somebody else. He’s fine, but he is not as good as Kaye. Kaye is excellent.
"Kathi and David (owners) and their entire staff exceeded all expectations. Words cannot describe how wonderful the home health care my parents has received. My parents could not wait for the in-home worker to arrive each day. They are the best.
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