Desiree began working with our office in 2011 as a CAREGiver. She was drawn towards the position when reading the job description - it was the change she was looking for after working as a nanny. In 2016 she began working in the office as the Administrative Assistant, then started in Human Resources before being promoted to Office Manager in 2019.
Her Bachelor's & Master's Degrees in Social Work have helped her share meaningful relationships with our clients and CAREGivers. As Office Manager she helps ensure day-to-day operations run smoothly, and oversees the retention and engagement of our CAREGiver team. She loves our team environment and office culture, which she believes makes Home Instead a great place to be!
At home, Desiree is a proud tortoise mom, enjoys the outdoors, and loves to travel with her husband.
After starting as a CAREGiver in 2016, Dagny came to our office as the Manager of Recruitment in 2017. Prior to CAREGiving, she earned an Associate's Degree in Computer Programming from WCCC. Once her kids started school, her passion for seniors led her to her new career!
As the Manager of Recruitment, Dagny finds the most compassionate and caring individuals to join our CAREGiver team. She follows them through the new hire process, and plays a major role in their orientation.
Outside of the office, Dagny is often involved in a new house project. She also enjoys knitting, hiking and spending time with her family.
Personal Vision Statement: To work hard at everything I do while maintaining my honesty, integrity, and positivity.
Following several years working in the senior care facility setting, Maria came to Home Instead in November 2019 to lead our efforts in matching our CAREGivers and clients in the best possible manner.
A graduate of SNHU with a Bachelor's Degree in Human Resources and Business Management, Sarah has served as our Manager of Client Services since 2016. She started earlier that year as a CAREGiver after her experience with her own grandmother, who had rapid onset dementia.
Sarah's efforts ensure that clients and their families have the best possible experience. She conducts quality assurance visits with existing clients and care consultations with those who are interested in our services.
In the community, Sarah is a landlord and is often busy with home projects.
Personal Vision Statement: To provide a helping hand and support to those around me while staying true to my myself.
Following a long career working with children, Patty joined our team in 2018 as a CAREGiver. After less than a year, she started in our office and now serves as our Client Services Coordinator.
Patty supports our client satisfaction process by performing quality assurance visits and care consultations. Also she trains our CAREGivers to ensure they are prepared to care for our clients in all situations.
At home, Patty is a cat mom, likes to tend the flowers in her garden, and watches the birds enjoy her feeders.
Personal Vision Statement: While being respectful and staying in my lane, I want to be kind and helpful to people around me. Remembering to listen, not always needing to comment, just listen.
Sue joined our team in 2016 as an On Call Coordinator then joined the team in the office the following year. After years of being self-employed, she applied at Home Instead after being referred by another employee.
She describes herself as "everyone's helper", providing assistance wherever is needed including scheduling, answering phones and more. She also is still one of our On Call Coordinators, answering the phones after hours to help with any emergenices that may arise.
Outside of the office, Sue loves animals and reading.
Personal Vision Statement: To be calm in all situations and spread kindness whenever possible.
Jean joined our team in 2016 as one of our On Call Coordinators.
After retiring from nursing, Jean saw an employment ad from Home Instead and knew it would be a good fit. As part of our on-call team, she also helps clients and CAREGivers with emergencies as they arise after hours.
In her free time, she loves spending time with her grandchildren, playing video games, and is becoming a foster dog mom for military families!
Personal Vision Statement: Set your goals and make a plan, your future is up to you.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.