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Reviews

​ ​​​​​​​​​​​​​​​​​Home Instead Senior Care ReviewsRead what other families in Washington, NJ have to say about Home Instead Senior Care®:​​

Latest Reviews & Testimonials 

"Wonderful people, caring, efficient, smart, easy to arrange. No problems at all. Fair, reasonable, and trustworthy. Would definitely use again."

Posted by suzanne-s--2 on May 27 2017

"Cecilia was sent from heaven for Sharon and me."

Posted by randall-l on May 23 2017

"My entire home care experience was positive from day one. My 3 caregivers, Kathryn, Dave, and Susan, were all wonderful while doing household chores and driving me to doctor appointments. The office staff was always pleasant and efficient. My recovery was much easier because of your TLC."

Posted by katherine382504 on May 18 2017

"Provide caring and responsible individual for parents. Give advance notice and introduce filling help when necessary. Nursing staff checks vitals on occasion. Very pleased with Donna T. "

Posted by Christian634705 on Feb 28 2017

"I was very pleased with the Home Instead in-home care-taking experience. Trudy immediately recognized our concerns and my 92-year old mother's needs. She made superb placements in Consuelo and Donna, two very different individuals, who were able to establish an immediate connection to mom. Both women were well-trained and very professional. They were responsive to mom and our family. The office staff was also very responsive to my calls, every time there's need for additional coverage. I highly recommend this organization. TOP NOTCH! "

Posted by Pam800527 on Feb 21 2017

"Home Instead has made our lives much easier! Cynthia has become part of our family, as she takes excellent care of my dad. We are blessed to have Home Instead in our lives! "

Posted by Jay423161 on Feb 17 2017

"5 stars all the time, every day. I have nothing but wonderful things to say about Home Instead. The caregivers and staff are the most caring and gentle people. They take care of my mom like she is part of their own family. That means the world to my family! "

Posted by Lucy K. on Jan 27 2017

"Outstanding, very understanding, caring, and thoughtful person. Always takes the time to explain things to my mom in a very caring way. "

Posted by Kathy Ferguson on Dec 29 2016

"Very happy with Chris, she did everything we ask her. Everyone was very nice, we all get along fine. If need arise, we would use Home Instead again. "

Posted by Beverly758882 on Dec 15 2016

"From the time she was 96 years old until she was 99 3/4 years old, my mother had three caregivers from Home Instead. Donna was a great cook and a meticulous cleaner while Consuelo was in-charge of doing the wash and helping mom look great each day. Marguerite was the entertainer, playing games and sharing books and travels. Mom couldn't have asked for three kinder, more efficient, and more compassionate girls. When she 100 years old, all the three girls came to her birthday party. Mom raved about that for weeks. "

Posted by Marilyn653828 on Jul 29 2016

From Nancy of New Jersey:

December 4, 2014

I give Home Instead Senior Care a five star rating!

“I could not ask for a better CAREGiver then Marguerite! She was fantastic. Actually cared about Wally and did the best she could. We miss her!​



From Tim of Califon, New Jersey:

December 3, 2014

Please know that Arthur is a wonderful person and a skilled CAREGiver. To say working with you, your support team and all the Home Instead CAREGivers who assisted our parents over the seven and a half years was fantastic would be an understatement. Please share our sincere thanks and appreciation to everyone who made our parents days enjoyable comfortable and safe. And thank you for your leadership and professionalism. Best regards, Tim



From Mrs. Cook, of New Jersey:

December 1, 2014

" This past summer, Home Instead sent us Nina. She is so dedicated to her job. Nina was so good for my husband. She walked with him and listened to his stories about his childhood and his life. We are hoping that Home Instead will send us Nina again this next summer - to do the same. Sincerely, Marjorie Cook.



From Betty (a previous CAREGiver) of Hackettstown, New Jersey:

September 15, 2014

Dear Tracy & Staff, I'd like to thank you all for the lovely card and candle presented to me at my Exit Interview. I feel truly blessed to have had the opportunity to work with you and get to know you. You will all hold a special place always in my heart. I wish you all God's blessings, good health, and happiness. Thank you for the opportunity to meet some of the great people I have worked with. Home Instead and the friends I've made in the field have touched my heart in a happy way! Love and Blessings, Betty



From Ginny of Hackettstown, New Jersey:

July 23,2013

Home Instead has met all of her expectations, they are wonderful, our staff is wonderful, and our CAREGivers are just as great. They are so flexible, and really understand the elderly. ‘Being an only child can be hard when it comes to taking care of your parents, you have no one to share the task with or ask for help" I felt that Home Instead was my family and that I could lean on them, as if we were a sibling, sharing the task of caring for Dad.



From Marilyn of Ewing, New Jersey:

December 2013

To All Those At Home Instead,

I’m writing to let you know how much I’m pleased with the extraordinary care given to my mother, Agnes. Her two CAREGivers, Donna and Consuelo have become two trusted friends. Mom just adores both of them. It is such a relief to me, too, knowing they’re coming each week. Happy Holidays to all and thank you again!



From Chip of Hackettstown:

July 3, 2013

Dear Tracy and Chaz,

Again, words will never express my gratitude for all of your efforts and kindness extended to me, my family and my Dad. I will always assist you and recommend your services to those that ask.

Respectfully, Chip



From Nancy of California:

May 3, 2013

You can be sure I will call on Home Instead in a heartbeat should my mother need you again.

It gives me pleasure to write a recommendation about Home Instead for anyone seeking caring and capable helpers for themselves or their family members. My 95 year old mother has truly benefited from (and come to love!) your kind and intelligent Caregivers. They have provided wonderful service and have supported her in a wide variety of ways. I have appreciated the excellent level of communication with me as a concerned family member. Everyone at Home Instead with whom I've had the opportunity to interact has been consistently professional, responsive, thoughtful. It is my belief that the quality of the agency is a reflection of Tracy Fazzolari, the Director. Tracy has drawn together a staff of dedicated, conscientious, and caring individuals who reflect her own philosophy. This is a group of people for whom I have tremendous respect and appreciation. Thank you for taking such good care of my mother.

Thank you, Home Instead!



From Joy of California:

I want to thank you ALL for rallying together last night to secure much needed care for my parents. You are all truly compassionate and special people. I spoke with my dad today and he said things were going smoothly, which is a HUGE relief.



From Gerrie of Belvidere, New Jersey.

I could not manage the care of my mother, and go to work without the support of Home Instead Senior Care's, CAREGivers, those members of the office staff who coordinate the time needed, and the CAREGivers who come into our home and dispense the care. My work schedule can change weekly. I always get the same response when I call to make a change. A smile that I can hear through the phone and help in making the changes. Home Instead Senior Care is the best decision I have made in helping to keep my mother safe and at home with her family.



Gerry later phoned on a snowy day...

Gerrie: LeAnne I was outside shoveling the snow and I thought about Pam ( CAREGiver) and I want you to make sure she is ok to drive here later tonight. You know she will not be leaving until after it is dark. I just want to make sure she is comfortable with driving here I know she lives a distance away.

LeAnne: That is very nice of you to be so concerned about our CAREGivers, I will call her and ask her.

Gerrie: I am concerned because all the CAREGivers that take care of my mother keep her safe and I want them to be safe too.



From Helen of Independence Township, New Jersey...

I really appreciate all the Home Instead Family does for me throughout the year. Thank you for all the practical Christmas gifts that "Secret Santa" left. Wishing you health and happiness in 2013. Love, Helen Lynch



From Ron of Hackettstown, New Jersey...

Home Instead has been outstanding!! My Father-in-law died last year, and Peggy and Betty have been coming to our home to help/share/ and be a companion to my Mother-in-law, Irene. They are more than willing to do whatever is needed for her care: washing clothes, ironing, doing dishes. But more than that, they have been loving companions and help her pass the time, playing games, and just being there. Their help for me has been invaluable!! If anyone is looking for at home care and companionship, there is nowhere else they need to go: Home Instead!!!



From Carol of Bayonne, New Jersey...

After my father passed away in 2002, my mother needed to be moved closer to us, so we found a lovely house near my brother and me. She wanted to live at home, but needed extra help with shopping and trips to doctors, etc. We contacted the local Home Instead Senior Care and found some wonderful CAREgivers. They were very reliable women, who wouldn’t hesitate to help do something mom needed, whether it was to shop for mom, for a family member, or some other personal errand mom requested. If mom wanted to plant some flowers outside, all she needed to do was ask and it would be done. I never doubted they wouldn’t be a good helper for mom.

Mom needed round-the-clock care eventually and we were gifted with a very strong and capable live-in caregiver. She treated my mother like she would her own mother. She always made sure mom was warm enough or provided a glass of water when she was thirsty.

I have been very happy with the service these wonderful people have provided my mother for 6 years. They were with her until the end and I feel a closeness to some of them like they were my own relatives. I certainly recommend Home Instead Senior Care to anyone needing someone to help care for their loved one.



From Leslie of Bryn Mawr, Pennsylvania...

Dear Tracy, Chaz, Joan, Denise, Joe and any other people whose names escape me at the moment that had dealings with my father.  

Words can't adequately express how much gratitude I feel for each and every one of you for the love that you have shown my father. You took the lowest point of his life when he had to leave my mother and showed him that his life could be full again. He was content and happy even though he missed her dearly. His last years were full of laughter, friendship, good food, and love. His home was well taken care of and all of his needs were met. Any problem that would come up was dealt with. You became his second family. Because of you he lived a full life right to his last day and he was able to die in his own home, in his own bed, as he always wanted to do. What a gift.

Your attention to every detail allowed me to focus on my mother, again, what a gift as I really couldn't have managed both. I hope you truly appreciate how grateful I am that this is not a job to all of you but a much needed vocation.



From Lynn of Washington...

Thank you for sending Christopher to me. We became very good friends. He was the most faithful, considerate person. I enjoyed his company.  

I cannot thank you enough for recommending him to come to stay with my Mother. It was such a relief knowing he was here with her. I loved his sense of humor and his genuine compassion for my Mom. I work at M&M Mars and he loves chocolate so we made the perfect pair! I purposely said good bye to him over the phone because I knew I would cry if I said good bye in person.

In a short period of time, he became a part of our family.



From Frank of Hackettstown...

It will be two years next month that we have used Home Instead for my mom after her fall in April 2010. I could not have scripted it any better. The service that you have provided for my family has been nothing short of tremendous. Every time I have called with a request for some additional service or a change in some particular service, you have been there to abide by our request and it has always been with such a courteous response.  

Your company motto of “to us, it’s personal” is absolutely so true.

My mom’s regular care givers: Lorry, Betty, and Carol are truly three special individuals. They are wonderful with my mom and dad. We have been blessed to have such wonderful individuals take care of my parents in these difficult times as they become more limited in their activities. I know mom and dad have had some additional individuals since the increase in hours (Sally, Beverly, Debbie) and they have been pleased with these individuals. Lucy has been extremely helpful in the past two years. Further, the way Lucy and Lorry handled the situation with my dad’s fall was simply extraordinary.

I feel like it is family when I call your office and in particular, when I speak to either one of you. You have been incredible in how you have handled every situation I have thrown at you over the past two years.



From Kathleen of Hawke Pointe...

After an auto accident I needed temporary help with transportation, chores and errands. I called Home Instead to see if they could help me out, and it worked out beautifully. The staff was so friendly, helpful and companionable. I would recommended Home Instead to anyone!



From Gwen and Orr from Phillipsburg...

Thank you so much for your helping hand. You have made our life so much easier. We would be completely lost without you. God bless all of you for caring.



From Lenee O'Neill of Hackettstown...

We are extremely pleased with Helen. We feel very blessed to have her as a caregiver for mom. Helen is attentive, caring, thoughtful, creative and extremely encouraging with mom. My mother looks forward to her visits very much. Tracy, I love the Home Instead daily diary. It works beautifully and tells the story of a developing relationship, and, it's an eye-opener to us, the family. I don't have to tell you that it's easy to neglect the "companionship" aspect of taking care of an 89 year old parent 24/7.

We are very happy with our collective Home Instead experience, Tracy. Thank you (and Helen) for caring so much!

Very Sincerely,
Lenee O'Neill


From an anonymous friend,

I never expected such a lovely bag of gifts. It made my day to see Santa and his elves. Thank you so much for such a lovely thing it really made my Christmas.



From Margaret,

I wish to than you for your surprise and thoughtfulness. It felt so good to have someone you don’t know think of you. It did my heart “good” Thank you so much.



From Linda in Washington,

I want to thank you so much for your generosity with your company even though I'm not a client. It's been very hard for us with my illness and now my mother-in-law is living with us and she has needs also. We're trying to get help for her through government means now and possibly will have to get outside help. I will surely think of your organization if we need this type of help.

Santa Clause and his helpers was a real treat and believe it or not they were the only presents I got for Christmas. I'm glad I was able to change the jogging suit to something useful. I didn't have a robe to wear and this one is so soft I call it my "Blankey". I brought it to the hospital with me a few days later and all the nurses wanted it. I was in for 8 days, just got out yesterday. I had pneumonia, I was ill when you came that night so I'm sorry I wasn't more hospitable.

Thank you again, I also had no gloves so it was so well taken.



From Cathy Ahart,

Clinton Public School will once again participate in the national campaign called Read for the Record. We truly appreciate your donation of four copies of the "Snowy Day" by Ezra Jack Keats which we will share around the building throughout the day.

Thank you, not only for your donation, but for your thoughtfulness and commitment to literacy!

Cathy Ahart
Media Specialist/Enrichment Coordinator
Clinton Public School



From Lorinda Ravo, Director of Heaven Sent Nursey School,

October 3, 2010

Dear Home Instead,

As the Director of Heaven Sent Nursery School I want to thank you so much for the copies of Ezra Jack Keats wonderful book "The Snowy Day". We were given the copies today by Rhonda Stone, and I was quite overwhelmed by our good fortune.

Last Thursday night, as a result of the severe rain and wind storms that lashed our area, a portion of the story room at Heaven Sent flooded. In all, we lost 189 books to water damage, including all of our winter books. We had owned two copies of "The Snowy Day" that both of our teachers used in January during our unit on winter weather, and both had to be discarded on Friday afternoon.

We are now faced with the prospect of replacing all of those books, and to be honest, I was feeling a little disheartened by the prospect. And then today, Rhonda arrive with what would prove to be the first replacements for our library!

It truly was a Heaven Sent gift. It not only replaced two well-loved story books, but brightened my spirits at the same time.

Best wishes to you in your Literacy campaign, and thank you so much for your generosity. We are blessed!

Sincerely,
Lorinda Ravo
Director, Heaven Sent Nursery School


 

From Dottie...

    I just have to write to you and let you know how wonderful it is to have an organization like [Home Instead] in our area.  My father in law was in his last days with us and my husband and I had been there with him for 12 hours straight and, not knowing when he was going to leave us, we knew that we needed to get some rest but we also knew that we didn’t want him to leave this earth being alone.  We were at the House of the Good Shepherd in Hackettstown and I asked Judi if there was anyone we could hire to be a companion during the night for my father in law.  Judi gave me several brochures and I saw yours.  I had the pleasure of meeting someone, it could have been you, many years ago when I was volunteering with DARCC at a fund raiser at Waterloo Village and I was given a card with Home Instead on it.

    Remembering the name I called about 3 PM on a Friday asking for help that evening at 11.  I knew that this was short notice and thought I would be told maybe Saturday they could help but to my surprise I was told they would get back to me.  I can’t tell you how nice your staff was.  Before I knew it I had a call telling me that they had someone that would be able to help us Friday, Saturday and Sunday evenings.  We were so gratefully and were so blessed to have met Sally.  She came in and was so compassionate with my father in law and us.  She told my husband and I to go home and get some rest.  We left at 11:30 PM knowing that he wouldn’t be alone if something should happen.  Well at 3:30 AM on Saturday we got the call that my father in law had passed away and we went right back.  Sally was still there and she reassured us that he went peacefully in his sleep and she was with him.  Then she stayed with us for a while and wanted to make sure that we were OK.  I cannot tell you how nice this was.

    What a wonderful company you have and all of your employees are ANGLES FROM HEAVEN in my book.  I can’t thank you enough for making a horrible time for us pleasant.  I will be singing your praises all over the county.  Thank you again for helping us in such a difficult time in our lives.


 

From Gina...

I just wanted to let you know that my Dad passed away on Sunday, June 6th.  He was at home and died peacefully in his sleep.  Please extend our thanks to Bob for being a part of our vital team of exceptional CAREGivers that made it possible for Dad to live at home until he passed.  Thank you for all of your help, care and concern over the years as well; it meant a lot to our family.


 

From Kristina, Activities Director at Warren Haven...

Thank you so much for all of the beautiful potted flowers that were delivered to Warren Haven.  We delivered them to many of our women that would not be receiving visits from family.  Many of the residents commented on  how beautiful the flowers were and how thoughtful it was for someone to think of them.  I am grateful for all of you who thought of Warren Haven.


 

From Marge in Washington...

Dear Tracy and Everyone at Home Instead,

Thank you for all the care and assistance you provided to my parents, Grace and George.  I know it wasn't always easy!  The whole family appreciates the effort you put into giving quality care.

We are so thankful that my Dad realized he needed help 24/7 and that [our CAREGiver] Olivia was there when my Mom passed away.

Thank you all again, and we will certainly keep you in mind should the need arise in the future.

Sincerely,
Marge


 

From a client's husband whose wife has Alzheimer's...

Thank you folks.  When asked by her neurologist Monday what she did with her time, my wife replied "I spent it with my friends", meaning her CAREGivers.  It's a nice sentiment.



From Evelyn in Hackettstown...

Dear Tracy and Staff,

Thank you for the Open House at the office. It was nice to see you all "face to face". Thank you also for the good food and my mug...but most of all I would like to thank you for the kindness and generosity you gave my client, Anne. I wish you could have seen her and heard her in my car on the way back to her home. You touched her more deeply then I could ever put into words. What you and your staff did for her was the best Christmas present I got this season!! Bless you all.


 

From Gwen in Phillipsburg...

Dear Home Instead,

Sorry I'm a little slow with my correspondence this year. My hand isn't cooperating very well.

I would like you to know Santa's visit was very timely. I was having a blue day but your visit and all the goodies really lifted my spirits. The hand made cards from Amanda and Lindsey blessed me. To think that they would take the time to make special cards for someone they don't even know touched my heart. Mr & Mrs Claus you too are a blessing. You make people feel loved and cared about as well as the girls who work for you. They are a real blessing to me. Thank you so much.


 

From Betts and Harris Smith of Califon, a poem about Home Instead...

We're now in our nineties and blessed with new friends,
The round-the-clock care of our friends never ends!

They show up on time and bring news from outside,
From Warren and Hunterdon - news far and wide!

They dress us and feed us and tuck us in bed,
Lord knows where we'd now be without Home Instead!

Our home is the best place to spend senior years,
And surely a good place to end our careers!



From Mr. Smith...  

For helping out the wife I wed, get CAREGivers from Home Instead.
To reconstruct the life I led, I must rely on Home Instead.

Slow the clock that life has led, I'm winding down with Home Instead.
For getting in and out of bed, I always wait for Home Instead.

Dishing out my daily bread, I must depend on Home Instead.
For keeping me alive - not dead, I'll stack my chips on Home Instead.

 


From Deb of Phillipsburg...  

I had a really bad experience with a prior Home Health Care Agency caring for my elderly mother. With Home Instead Senior Care, I am assured that my mom is in good hands every day and have the peace of mind that goes along with that. Thanks so much!


 

From  Lois and Terry...  

Dear Tracy & Staff,


Terry and I would like to let you know how thankful we are to have found Home Instead Senior Care. You and your staff not only took the best care we could have hoped for Terry's mom, but helped us as we were going through a difficult time with my parents.

Mom's CAREGiver, Comfort, is a very special person. She not only takes care of her clients, but she shows them love, reassurance & compassion in all that she does for them. Terry and I would come to visit and Comfort would be bringing mom her breakfast. It looked more like a tray set up for room service in a hotel. She would cut up fresh fruit, serve cereal, toast, coffee & her favorite coffee cake. In the end, when Comfort went on vacation she was replaced by Kim. We were so fortunate, to have two CAREGivers with such remarkable skills each in their own special way.

Terry and I have heard many stories lately from people going through similar situations with their loved ones. Unfortunately, most of them did not have the positive experience we did working with the staff of Home Instead Senior Care. Terry's mom wanted to stay home and we were able to grant her wish because of you and your staff.  Thank you.


​​​

 

From Kate H....  

Dear Tracy,

Hi, this is Kate H. I hope you remember me and my grandmother, Angela. I just wanted to let you know that my grandmother passed away in late August, but I haven't forgotten all of the hard work and attention to detail that you and your staff put into her final months. In looking back on 2009, I realized what a difference I made for my grandma, but also how I couldn't have done this without your help and I thank you from the bottom of my heart. Your company gave me and my family the time we needed to say goodbye and saved my grandma's dignity as well. There are too many names for me to recall, but all of the women who worked with my grandma were excellent, professional, friendly, patient and loving - at a time when I couldn't be there 100% and I want to thank them as well.

Tracy, if there is ever anything I can do for Home Instead, please let me know....Your sincerity, professionalism, and heart will never be forgotten. Again, THANK YOU very much!

 


From Charlie and Angie of Phillipsburg...  

Both my husband and myself are "Home Instead" clients. We chose this agency because they offered us the perfect solution of staying at home, which makes us feel very independent. They truly take an interest in our lives and care about us. The [CAREGivers] they chose to send us to help with our doctor appointments and to keep our home tidy are God sent. I really believe they feel all their clients are like family. Yes, I highly recommend "Home Instead" to everyone.


 

From Edith of Belvidere...

I adore [my CAREGiver] Debbie, she does her work for me and she is a very good friend besides. I would never want another CAREGiver if Debbie were not available....



From Mrs. Parker...

 [The CAREGiver] immediately fit into our household with her care.  We learned that she had graduated from the same high school as our son, and knew some of the same people.  Before we knew it, she was like one of the family.  It was her great care, her dependability, and her loyalty that made her that.



From Mr. Hornby, Esq....

[The CAREGivers] took very good care of him and were always attentive to his needs and wishes.  They made his days more fulfilling than they would have been otherwise.  The administrative staff did everything you could to see that he never went without coverage.  You were flexible at all times.




"Wonderful people, caring, efficient, smart, easy to arrange. No problems at all. Fair, reasonable, and trustworthy. Would definitely use again."

Posted by suzanne-s--2 on May 27 2017

"Cecilia was sent from heaven for Sharon and me."

Posted by randall-l on May 23 2017

"My entire home care experience was positive from day one. My 3 caregivers, Kathryn, Dave, and Susan, were all wonderful while doing household chores and driving me to doctor appointments. The office staff was always pleasant and efficient. My recovery was much easier because of your TLC."

Posted by katherine382504 on May 18 2017

"Provide caring and responsible individual for parents. Give advance notice and introduce filling help when necessary. Nursing staff checks vitals on occasion. Very pleased with Donna T. "

Posted by Christian634705 on Feb 28 2017

"I was very pleased with the Home Instead in-home care-taking experience. Trudy immediately recognized our concerns and my 92-year old mother's needs. She made superb placements in Consuelo and Donna, two very different individuals, who were able to establish an immediate connection to mom. Both women were well-trained and very professional. They were responsive to mom and our family. The office staff was also very responsive to my calls, every time there's need for additional coverage. I highly recommend this organization. TOP NOTCH! "

Posted by Pam800527 on Feb 21 2017

"Home Instead has made our lives much easier! Cynthia has become part of our family, as she takes excellent care of my dad. We are blessed to have Home Instead in our lives! "

Posted by Jay423161 on Feb 17 2017

"5 stars all the time, every day. I have nothing but wonderful things to say about Home Instead. The caregivers and staff are the most caring and gentle people. They take care of my mom like she is part of their own family. That means the world to my family! "

Posted by Lucy K. on Jan 27 2017

"Outstanding, very understanding, caring, and thoughtful person. Always takes the time to explain things to my mom in a very caring way. "

Posted by Kathy Ferguson on Dec 29 2016

"Very happy with Chris, she did everything we ask her. Everyone was very nice, we all get along fine. If need arise, we would use Home Instead again. "

Posted by Beverly758882 on Dec 15 2016

"From the time she was 96 years old until she was 99 3/4 years old, my mother had three caregivers from Home Instead. Donna was a great cook and a meticulous cleaner while Consuelo was in-charge of doing the wash and helping mom look great each day. Marguerite was the entertainer, playing games and sharing books and travels. Mom couldn't have asked for three kinder, more efficient, and more compassionate girls. When she 100 years old, all the three girls came to her birthday party. Mom raved about that for weeks. "

Posted by Marilyn653828 on Jul 29 2016
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