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serves Allamuchy, Asbury, Belvidere, Blairstown, Broadway, Califon, Clinton, Columbia, Delaware, Flemington, Glen Gardner, Hackettstown, High Bridge, Johnsonburg, Lambertville, Lebanon, Milford, Oldwick, Oxford, Phillipsburg, Pittstown, Port Murray, Three Bridges, Stewartsville, Stockton, Whitehouse Station.
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Client Bill of Rights

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  3. Client Bill of Rights

​Clients of Home Instead Senior Care have the right to:

  • be fully informed of all his or her rights and responsibilities by the home care agency;
  • choose care providers;
  • appropriate and professional care in accordance with physician orders;
  • receive a timely response from the agency to his or her request for service;
  • be admitted for service only if the agency has the ability to provide safe, professional care at the level of intensity needed;
  • receive reasonable continuity of care;
  • receive information necessary to give informed consent prior to the start of any treatment or procedure;
  • be advised of any change in the plan of care, before the change is made;
  • refuse treatment within the confines of the law;
  • be informed of his or her rights under state law to formulate advanced directives;
  • have health care providers comply with advance directives in accordance with state law requirements;
  • be informed within reasonable time of anticipated termination of service or plans for transfer to another agency;
  • be fully informed of agency policies and charges for services, including eligibility for third-party reimbursements;
  • be referred elsewhere, if denied service solely on his or her inability to pay;
  • voice grievances and suggest changes in service or staff without fear of restraint or discrimination;
  • be informed of what to do in the event of an emergency;
  • be advised of the telephone number and hours of operation of the state's Division of Consumer Affairs which receives questions and complaints state-licensed health care service firms. The address is P.O. Box 45025, Newark, New Jersey 07101. The phone number is 973-504-6200.
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