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serves all of Morris & Passaic Counties including but not limited to: Boonton, Chatham, Chester, Denville, E. Hanover, Parsippany, Montville, Morristown, Pompton Plains, Randolph, Rockaway, Roxbury, Clifton, Hawthorne, Little Falls, Paterson, Pompton Lakes, Totowa, Wanaque, Wayne, West Milford, Woodland Park
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Client Bill of Rights

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  3. Client Bill of Rights

​Clients of Home Instead Senior Care have the right to:

  • be fully informed of all his or her rights and responsibilities by the home care agency;
  • choose care providers;
  • appropriate and professional care in accordance with physician orders;
  • receive a timely response from the agency to his or her request for service;
  • be admitted for service only if the agency has the ability to provide safe, professional care at the level of intensity needed;
  • receive reasonable continuity of care;
  • receive information necessary to give informed consent prior to the start of any treatment or procedure;
  • be advised of any change in the plan of care, before the change is made;
  • refuse treatment within the confines of the law;
  • be informed of his or her rights under state law to formulate advanced directives;
  • have health care providers comply with advance directives in accordance with state law requirements;
  • be informed within reasonable time of anticipated termination of service or plans for transfer to another agency;
  • be fully informed of agency policies and charges for services, including eligibility for third-party reimbursements;
  • be referred elsewhere, if denied service solely on his or her inability to pay;
  • voice grievances and suggest changes in service or staff without fear of restraint or discrimination;
  • be informed of what to do in the event of an emergency;
  • be advised of the telephone number and hours of operation of the state's Division of Consumer Affairs which receives questions and complaints state-licensed health care service firms. The address is P.O. Box 45025, Newark, New Jersey 07101. The phone number is 973-504-6200.