We take pride in our services and believe that our CAREGivers are our greatest asset. Our clients and their families let us know what our services mean to them. Below are a few of their sentiments.
"What a delightful and informative presentation you gave our Health Management Department. Your compassion, passion and energy for your business and the clients you serve was very evident."
--Education Dept. at a Portland Medical Practice
"Your CAREGiver, Eileen, became an integral part of our extended family and a valued person in Dad's circle of support. This proud, stubborn and scared man did not accept help easily. And so, he required a balance of being a receiver and a giver. In a note we received after Dad's death, Eileen wrote, 'Mac gave me far more than I ever could have given him--memories that will last a lifetime. It's an honor to have been considered his friend.' This balance supported Dad's dignity and contributed to the highest quality of life possible for him. We are thankful there are sensitive, generous people who choose to do this work...the real stuff, the hard stuff...the stuff that makes our lives so very rich."
--Cape Elizabeth client's daughter (who now works for us!)
"After our initial interview, I felt I had definitely found the right service. The depth and variety of your questions showed me that you truly care about your clients and their family members. The CAREGivers you provided were wonderful. My Mom felt that she had found several new friends. I want to commend the office staff as well. Every time I phoned, they were courteous and helpful. I appreciate all efforts made to increase coverage, as needed, with little advance notice. I was amazed at the rapid accomodation."
--Daughter of a Falmouth client
"I am forever grateful that your CAREGiver, Romona, stepped into our lives. What made this year so exceptional to both Mom and I was Romona's unflinching compassion, calm, thoughtfulness and ability to look for good in the moment. She cared way beyond a job description. Beautiful flowers from her garden were on Mom's bureau every week; special cookies from her kitchen made their way to Mom's room and the staff at the assisted living facility. Her daily upbeat comments made my heart feel so good considering that my mother's disease was so devastating. I have thought so often, if I ever had had a sister, I'd want her to be just like Romona."
--Daughter of a Yarmouth client with Dementia
"After father's death, our mother was scared, lonely and fighting the effects of early dementia. She had been in her home for almost 50 years and so dearly wished to remain there where everything was familiar and comforting. Your CAREGiver easily found her way into my mother's heart even though she was very skeptical of even letting a stranger into her home. Soon, my mother was opening up and sharing her memories and her life. It is evident that your CAREGiver truly loves her job and is blessed with a compassionate spirit."
--Son & daughter-in-law of a South Portland client
"I was so pleased with the care provided by your employees for my wife. This arrangement has given me some very much needed time to myself; knowing that my wife is expertly being taken care of. She seems to get refreshed by being with your CareGivers and is full of zip when I get home!"
-- Husband of a Cumberland client
"You were the only professional who understood my concerns over my mother being at home."
-- Daughter of a Gorham client
"It was her fervent wish that she be allowed to remain in her own home; and without your assistance, that would have been impossible. You all treated my mother with great kindness, compassion and respect; and she cared deeply for you all."
--Daughter of a Portland client
"Everyone in our extended family is extremely happy with the whole set-up that we were able to put in place for my mother, with your help. The CAREGivers have been amazing; perfect fits, and such compassionate people. I was there the first day that you came to do the assessment at the house, and I have been so impressed. I have been spreading the word about Home Instead. We all feel very fortunate to have found you."
--Daughter of a Windham client