At Home Instead Senior Care, we understand it may be difficult to select the appropriate company to meet your needs and expections for in-home, non-medical services. This can be especially true if you live far away from your loved one. Our local franchise has been providing high quality care to clients and families throughout Yavapai County since 2000. You may find it helpful to read some personal comments we have received regarding the many services provided by our CAREGivers and staff:
"The caregiver is taking good care of my mom. She is a great companion and I am very thankful she is there."
"I have been a client of home instead for several years and have nothing but good to say of them. All providers have been punctual, efficient, devoted,and reliable both to us and their company. It has been a pleasure to have the employees and their company support us. "
"Very prompt and courteous service. I would highly recommend."
"We love Jeff; he knows what to do and does it without us ever having to ask him. He is thoughtful and responsible. "
"Home Instead is helping us now with my friend. They have only been there two or three times, and things are going pretty good. I don't have any problems with them at this point in time. They seem to keep in contact with me; I'm happy with them so far. Scheduling and billing is very fair. They come twice a month. It is just to take her to doctor and shopping. So far, for their caring and taking care of things, they're right up there. They do a very good job, and they're conscientious, so I appreciate that.
"They are very flexible and no pressure. They provide what you want when you want it.
“They are compassionate, reliable, professional, and in constant communication. They are just a wonderful service. - Sincerely, Nancy” (family member) Prescott, AZ
“Dear Ms. Abbott: When I came into your office earlier this year, I was pretty much at the end of my rope. You took the time to sit with me and help me get help for my parents. I was so very grateful and impressed by your entire staff.
My goal at the time was to get some companionship for my mother and try to give her some happy moments. You have far exceeded my expectations. My mother called me yesterday to tell me about a shopping trip. Your CAREGiver Theresa had taken Mom to get some new pajamas and a couple of tops. My mother sounded as happy as a little kid on Christmas morning who had just finished opening her presents. I haven’t heard her that happy in a long time!Thank you is not even close to expressing the appreciation I have for Theresa taking the time to spend shopping with her. Thank you is also not even close to how much Caroline and you have made my life so much less stressful. - Sincerely, Claudia” (daughter) Prescott, AZ
“I like the people who come. I have this one person (Carolyn) who comes every week. I’m comfortable with her, she does anything I ask. I’m in my 80’s so I need some help. - Sincerely, Jack” (client) Prescott, AZ
“The CAREGiver we have (Tessa) is very efficient. She does what I want her to do. She is very pleasant and does good work. - Sincerely, Keith and Nancy” (clients) Prescott, AZ
Below are responses to a recent J. D. Power and Associates Quality Survey sent to clients and/or family members regarding their views on the level of service being provided:
“I am very satisfied with the people they send to me. They get the jobs done that I cannot get done. I have been working on cleaning closets that I normally cannot get to. - Sincerely, Jane” (client) Sedona, AZ
”The woman who comes (Sharon) just helps me so much. She is genuinely kind. - Satisfaction Rating: 10 Laura” (client) Prescott, AZ
“It is their performance and the way they care for me. I would recommend them for anyone who needed care.
- Satisfaction Rating: 10 Eileen” (client) Prescott, AZ
“They exceeded our expectations. I had no idea what they would be like. I am so glad we tried them. - Satisfaction Rating: 10 Regards, Alva and Martha” (client) Prescott, AZ
”I am very pleased with it. It is also due to their personalities. Not only do they complete their duties around the house and with their companionship, but they have activities. They look for activities for me to do. - Satisfaction Rating: 10 Don and Helen” (client) Prescott Valley, AZ
“It was the same care provider (Coleen) coming for two years. I think that is exceptional customer service. Coleen is a dedicated caregiver; she is outstanding.
Satisfaction Rating: 10 Karen” (daughter) Prescott, AZ
Lastly, Home Instead earns its positive reputation by attracting and retaining excellent CAREGivers who are committed to providing quality service.
As I prepare to spend three hours with my client this morning, I am thinking of how pleased I am to have become a part of Home Instead. Things which I particularly appreciate: The monthly newsletters are excellent. You have a way of making each of us CAREGivers feel special. I am looking forward to the educational opportunities this year. I appreciate the flexibility of being able to travel. I adore my two clients and my previous clients. I find the client protections exceptionally well-conceived. Keep up the great work! - Carol (CAREGiver) Sedona, AZ
We can tailor a home care arrangement to fit both your family's lifestyle and budget.
Reap rewards beyond measure -- and get paid, too.
As a locally owned business, we offer friendly, responsive service right in your neighborhood.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.