Staffing Coordinator

  1. Home
  2. Careers
  3. Job Description

The Staffing Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Staffing Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. 


  • Answer all incoming telephone calls live and respond to them as needed.
  • Communicate with CAREGivers and clients regarding scheduling as changes arise.
  • Fill open assignments with appropriate CAREGivers.
  • Effectively match and schedule caregivers with clients in new and ongoing assignments, ensuring that every shift is assigned in a timely manner, to the client’s satisfaction and with appropriate follow up with all parties. 
  • Enter and maintain accurate client and caregiver records, including client/CAREGiver activities, progress, and communications between all parties.
  • Document all calls, changes and follow up needed for clients and CAREGivers.
  • Communicate effectively with staffing department and care managers about clients and CAREGivers. 
  • Work with Client Care team to satisfy all client concerns in a timely manner.
  • Assist with "on call" responsibilities when the need arises.


  • Ability to communicate well verbally and in writing
  • Organized; able to create and maintain systems that support effective communication between Client Care team members
  • Ability to anticipate challenges, initiate solutions and prioritize multiple tasks
  • Ability to demonstrate effective problem solving skills
  • Ability to demonstrate “customer first" prioritization of activities
  • Have a passion for seniors



Each Home Instead franchise is independently owned and operated.

Please enter your first name
Please enter your last name
Please enter your phone number
Please enter your email
By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
* required fields
Looking for advice?

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Sign up for advice

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Please select at least one newsletter.
Valid email address is required
View sample
View sample
View sample