Fary Cachelin March 23, 2017 ★★★★★
Both caretakers sent for my mom were excellent.
Faye Martin, February 4 ★★★★★
Our scheduling needs and the care that my mother received was absolutley top-notch. The staff was attentive and caring in every way and we always felt comfortable when there was a Home Instead care giver with our mother. We have no hesitations in recommending these fine folks to care for your loved one.
RJ January 31, 2017 ★★★★★
Home Instead provides excellent service! We were hesitant picking out home care for our mom and we definitely made the right decision when we chose Home Instead. There hasn't been a turnover in personnel, they are VERY responsive to emails and calls and any requests asked are handled. Communication and care is top notch!
Jack Sink Jan. 4, 2017 ★★★★★
We were very satisfied with the care that Home Instead gave my mom. They were very caring and conscientious.
Lynne Sheffer Jan 3, 2017 ★★★★★
Vilma Valladares has been providing services to my elderly father and is doing an excellent job. She comes to his apartment every weekday morning from 9:00am - 12:00pm. She assists with house keeping tasks, laundry, grocery shopping and drives him to needed appointments. My father can be more independent with her help and does not have to rely on me or my brothers for assistance during the week. I have found Home Instead to be dependable, kind and provide reliable care givers. Senior staff always communicates with me if there is a change or problem. We have been working with Home Instead for 2 years now and hope this relationship continues for a long time. Vilma has been lovely and respectful with my Dad and he looks forward to her arrival every morning.
Maja Norman January 1, 2017 ★★★★★
I have nothing but good things to say about my experience with my experience with Home Instead. I know that my loved one is in good hands when I'm not available to see that his needs are met. Maja Norman
Sylvia Stockard November 23, 2016 ★★★★★
After I broke my shoulder, I did not know how I was going to manage living alone with my 4 small dogs. My children researched caregivers and settled on Home Instead. If there was an option for more than 5 stars, I would give it. These caregivers are wonderful. They come in and help and it's like having family or your best friend taking care of you. They did light housework, helped me to bathe and dress and were caring, competent, so nice. And to me, it made a huge difference that they like my dogs, helped me walk them and even did some cleanup after them. I cannot think of enough superlatives for the ladies who cared for me and I will miss them so much. I would not have made it without them.
Wade Baker September 15, 2015 ★★★★★
Wonderful help in troubling times. We found ourselves in need of 24/7 caregiving in a hurry and Home Instead put together a plan within a few days that has served our family well for over two years now. It's a difficult job that they do and they do it well. They have eased our worries tremendously, and even on "bad days" they smile and go with the flow — they've seen everything before. The grace and compassion our family gets from them on a daily basis is a gift that you have to be in need of to fully appreciate it. We were and we do.
Jay Audino September 12, 2015 ★★★★★
We called Home Instead for care giver support for my mother-in-law. From the onset, the staff at Home Instead was phenomenal. From the Joy and Connie in the office to the front line care givers, everyone has been very responsive and professional. The care givers quickly established rapport with my mother-in-law. Home Instead stepped allows my mother-in-law to remain at home and we are grateful for that. I highly recommend Home Instead.
Sarah Privette July 18, 2014 ★★★★★
As a provider of Senior Care, many of our residents have needed additional companion care while residing with us. Our residents and families have received more then just care, they received love and kindness. Many felt that their companion was an extension of their family. Home Instead Charlotte has always gone above and beyond to make sure that all of our residents were staffed and well taken care of. They are our #1 choice in Non-Medical Senior Care.
Ann Melton July 10, 2014 ★★★★
Home Instead Huntersville has been a lifeline for me and my husband. He is mostly blind,some hearing loss, and has some dementia. Most of our helpers have been very kind and have made friends with him.Because of his handicaps, something that has been very good is the opportunity to meet and acclimate the new helpers before the come on duty. Mature helpers with previous experience with his type of problems have proven the best. One in particular has become a true friend and is with us most of the week.
Sistah Know (K'Nesha Maddox) Jan 7, 2014 ★★★★★
My family and I have had a wonderful experience with Home Instead Senior Care Charlotte. We began services with them last summer for my father, who'd had a stroke in January. They sent not one, but two wonderful caregivers who made my father's life so much better with not only their high level of caretaking skills, but also their caring natures. I would recommend this company to friends and family.
Six times a year Roberta and Les Farnum award Heart and Hand Awards to CAREGivers for their ‘exceptional acts of compassionate service’. Each CAREGiver nominated receives a personal note from Roberta and Les along with a kind word from the client or family about what their compassionate care means to them and their loved one. Additionally, each CAREGiver receives a handcrafted pewter scatter pin of a hand with a heart in the palm. This award symbolizes the kind of care we seek to provide all of our clients- serving them not just with our hands, but also with our hearts, as manifested by the remarkable gestures of compassionate attention they have provided. Here are just some of the notes and kind words we have received from clients and family members who have been touched by these remarkable men and women who care for our clients everyday.
For CAREGiver Sharon S. from client Thomas J. I am writing this letter to express my complete satisfaction with Sharon S. as my caregiver. The devotion she has to accomplish all her assigned duties without me having to remind her of anything. Sharon performs her obligations in a professional manner and is very attentive to my needs. Her performance reflects great credit to your company and the employee recognition program you have in place. I have been a client of Home Instead since 2011 and Sharon has been my caregiver from the beginning. She is a very positive and upbeat person and it is always a pleasure to be around her. I look forward to Sharon being my caregiver for many years to come. If and when J.D. Power and Associates contacts me concerning the rating and satisfaction survey, I will be sure to give your company the highest scores. I would rate Sharon’s performance as a 10. Thank you for the service provided to mea and the peace of mind to my family. Sincerely, Thomas J.
Home Instead Senior Care, Thank you for your wonderful service. You are a class act all the way. Teresa P. was truly a gift from God. She was so kind to Ed and me and made my life easier and was a blessing to Ed. I’ll always appreciate your care and will sing your praises. Peace, Arlene
"This CareGiver is an exceptional young lady and caregiver. Latrice is amazing in how she handles the balance between her personal and work life to service me 7 days a week. She is always working when she's here and I never have to tell her what to do. She sees something and just does it. She has made a big difference in my life and I would not be able to stay in my home without her. She is also a very calming presence for me."
This is what client Sylvia D had to say about CAREGiver Maggie White who has been receiving accolades since she started working for Home Instead 7 ½ years ago:“A kind deed is like water for a flower. It makes the heart bloom. Thanks for planting a garden in my heart. I was praying for a miracle and then you came along. You are a gift to my life. Thanks for everything, Maggie.”
From a client’s husband because of the care his wife received during her final days:“I wish to thank Home Instead caregiver Janice C. for taking care of Martha. You could tell that she took care of her with her heart. I feel she was attached to Martha because of the gentle way that she handled Martha when she was helped in and out of the tub for her two baths a day. Later, when it became necessary to give Martha bedside baths, which was not easy, Janice made it seem easy.”
For CAREGiver Filly M, from a grateful daughter:“Thank you for all of your help in getting my father home and settled. I appreciate your help in making his last days at home so peaceful.”
From client Charlotte D for CAREGiver Valarie G:“Valarie is extremely charming and happy and a great asset to your company.”
Client Pauline’s daughter was elated with the help CAREGiver Agnes B provided her mother:“Agnes has been wonderful. Without her CAREGivers, my mom would have deteriorated further in her fragile state. My Mom didn’t know what she was going to do have to look at four walls the whole time. Agnes had been so wonderful. I can’t explain her connection to my Mom.”
Client Alice M said this about CAREGiver Jennifer T:“Jennifer is superb and takes a real interested in her clients. I feel totally safe with her.” Jennifer gets so many compliments we can’t keep up. Another client, Russell, said about Jennifer, “She is the very best…great in fact! I never have to remind her. She is always one step ahead of me!”
Working for Home Instead for 12 years as one of our client’s favorites, Elease H had a client’s daughter-in-law say this about her:“Thank you for all the comfort and companionship you provided to my mother. We cannot say enough about the wonderful care you provided her. You gave us peace of mind.”
Client Chuck W was so appreciative of CAREGiver David R's help:“David is a wonderful man, kind and considerate and wants to do everything for me. David is hard working and the apartment has never looked better- it is clean with no more clutter thanks to David.”
From a grateful daughter following her Mom’s passing:“It is very important to our family that you know that Karen E and Cal A became, over the period of time they provided their superb, competent, patient loving gently care to my mother and support and encouragement to my brother George and me, angels in our lives. We, my mother, George, and I are now and will remain eternally grateful to them for their indispensable service to us! Thank you for bringing them into our lives! We will miss them greatly! With our love and appreciation to you and everyone at Home Instead. God bless you all!”
CAREGiver Donna P receives compliments regularly from clients. According to client Ada:
“Donna is helpful and organized. She jumps right in when she arrives and helps with laundry, linen change and anything she sees that I need, even small things like the refrigerating needing to be better organized. Donna is also a great shopper and really knows how to find the best deals. One of the best things about our time together is that we laugh a lot. Donna even seems to enjoy hearing about when I was growing up. Donna actually brought some of her own pictures recently for us to look through and we enjoyed talking about our younger years.”
CAREGiver Dottie D remains another client favorite. According to client Marion D:“Dottie is an outstanding woman. If I could I would adopt her as part of our family. Dottie thinks ahead and sets things out and we are very dear friends. I want her to help me as much as she possibly can.”
According to our Client Care Manager, Karen K, she observed the following when CAREGiver Magda S was caring for client Donna C.:
“Magda is one of the most caring and conscientious CAREGivers. From the moment she walks in the door, she has the instinct to know what Donna needs to have done. Magda has the innate ability to make the client and all those around her feel special. While Donna was sitting in her courtyard, Magda began to pull some weeds and clean out the fountain. Donna is so appreciative of Magda’s strong work ethic and her heart of gold.”
From Client Janice F for CAREGiver Latrice D:"This CareGiver is an exceptional young lady and caregiver. Latrice is amazing in how she handles the balance between her personal and work life to service me 7 days a week. She is always working when she's here and I never have to tell her what to do. She sees something and just does it. She has made a big difference in my life and I would not be able to stay in my home without her. She is also a very calming presence for me."
From client Charlotte D for CAREGiver Bill S"I only hope that you are aware of how much you have helped to make Vernon's life 'worth living' in spite of Alzheimer's Disease. I am forever indebted to you for providing the very finest in CAREGivers. We have witnessed that Home Instead personnel are steps ahead of the many others we see here. They exude confidence and pride; they are pleasant and compassionate and their SMILES are genuine expressions of all that all of you at Home Instead represent. You are to be commended for choosing highly qualified personnel. I know that I speak for many others when I say you have assembled the very best and they represent you well. Surely by now, you know how blessed we feel to have Bill S. in our lives (thanks to you). This gentle man is the epitome of what a caregiver should be. He goes out of his way to find new and exciting thins which continue to enrich Vernon's life. Because of Home Instead and Bill I know the truth in the proclamations that 'God never give one more than He knows we can handle!' May God continue to bless all of you at Home Instead for helping Vernon and I handle this journey."
From client Lucinda Jo C for CAREGiver Gloria A:"I just have to tell you again how much Gloria means to me. She makes my life so much better. She is wonderful! Thank you."
Client David H’s son, Elliot told us this about 3 of our CAREGivers, Teresa P, Danette E and Agnes B:“The level of care giving that each brings is outstanding. They have a sense of personal connection, not only good at caretaking, but they have built a wonderful relationship with my dad. Dad feels safe with these remarkable women and as a family member, along with my siblings, we are comfortable being hundreds of miles away knowing he is in excellent hands.”
Client Lana’s sister Katherine said the following about CAREGiver Kateria P:"Kateria was a calm presence. She came in and took over in a good way…I felt comfortable leaving this virtual stranger in my home to take care of my sister. I didn't worry about leaving and enjoyed my time away more so because I knew Lana was in good hands. I knew Kateria was capable of handling anything for the week I was gone."
From client Jane W’s granddaughter Lindsay as we cared for her grandmother in her final days: Pat B. was such a Godsend to my grandmother and me. After trying to manage all care with very little sleep for my grandmother, I truly needed some rest. She was requiring more attention and supervision, especially at night. Pat was wonderful and not only took care of her needs with great attention to detail, but also made sure I was able to get some rest so I could be there for my grandmother as she neared the end. For that, I am so thankful and grateful for Pat!
Cassandra H. was with my grandmother and me the day she died. Cassandra was such a calming influence throughout the day when I was nervously running all over the house trying to do what was best for her. Cassandra’s amazing attention she paid to my grandmother is what alerted me to the fact she was beginning the dying process and it allowed all of her “family” to be by her side when she took her last breath.
Patty B. was such a calming influence for my grandmother. She was reassuring and kind at a time when my grandmother needed more personal assistance. She made sure that I would have absolutely no worries when I tried to get some sleep during the night. My grandmother was content and at peace each morning I went to see her after Patty left. Her sincerity was such a wonderful gift to me.
From Dr. John R and his wife Jeanne: "Jodette H. is absolutely the best and if we could afford it, we would have her here every day. She even offers us tea and is always so willing to do whatever is needed. She is a gem! I don't know how we got so lucky!"
Client Ada F’s daughter in law, Claudia said this about CAREGiver Donna P:“Donna always goes above and beyond in spending time with my mother-in-law. For example, she used her own time and resources to find the exact nightgown online that she likes to wear. I was not able to find this online and Donna stepped in to help her out.”
Client Carolyn L. about CAREGiver Annie R:“Annie does an outstanding job. She knows what I need and gets me where I need to be. She is wonderful because she can put up with me. She has been a blessing”.
From clients Lorraine and Curt M for CAREGiver Larnise B: “Larmise is absolutely terrific! I have never known anyone who shows such outstanding sensitivity. I wish I could keep her all of the time. She is like a daughter me. She once told me that ‘I inspire her’ however, she has truly inspired me. She is caring and thoughtful and takes care of Curt like he was her own family. She has always helped me with anything I needed. She is so generous and so loving. Larnise is just an overall phenomenal person. She amazed me at her willingness to always go above and beyond for us because I know she genuinely cared. On top of all of that, she was ALWAYS on time and never once has ever shown up even a minute late.”
From client Lincoln P’s wife:“Stafford takes such good care of my husband – he is able to work with him at times when I am unable to – he is able to turn Lincoln’s behavior and mood around. I really appreciate Stafford’s work with my husband.”
Just wanted to say how pleased we were with Home Instead and let you know we would recommend your company to anyone! Your staff was friendly and kind, professional, timely and most helpful at a time when we most needed it. May you enjoy continued success and we’ll do all we can to assist in that- you all deserve it. Becca S.Family Member
To everyone at Home Instead, Bless all of you for everything you did for our family. The caregiving, shoulders to cry on, and your patience have made our loss a little more bearable. We cannot thank you enough for all the love you have shown us. You are all truly remarkable. Love, Sherri and Melanie SDaughters of client
Dear Mr. Farnum, My father was a client and I want to thank you for the care you gave him for over 1 ½ years. He fell early this month and K’Nesha in your office took my call. He needed help getting to the doctor because I live 3 hours away. Her kindness and efficient help meant the world to me. Thanks also to Jennifer T who did an amazing job tending to Dad. Thanks also to Karen Kurey, Robin D, Maggie W and others. Dad was so relieved to hear that Crystal C was taking him to the doctors. He loved her and all the others who came twice a day. Please share this with your amazing staff. Again, thank you. Nancy L. Daughter of client
"Once I began working with Home Instead's caregivers, I realized just how dependable and how adaptable they can be. I like the way Home Instead's staff and caregivers attend to things without procrastinating."
Helen C - Client
"Home Instead matches the most appropriate caregiver with me so the things I cannot do for myself, the caregiver can perform. It's just great to know that someone is there to help me where I need them." Daisy L - Client
"Home Instead Senior Care possesses the knowledge of how to truly care for people. Since Home Instead tries to give me the same caregiver as often as possible, it's easy to develop a close, personal relationship with them. I remain in full control of my life and my home with Home Instead caring for me."
Dolores O - Client
"The Home Instead office and caregivers have become my family. There is nothing that I ask of Home Instead that they will not do for me."
Gwendolyn A - Client
"Home Instead's staff was wonderfully professional and courteous in all their dealings with our family. Home Instead did a perfect job for us. Our caregiver treated our parents with the utmost dignity and respect. She became their friend and mine. I unhesitatingly recommend Home Instead Senior Care of Charlotte to anyone seeking the type of services they provide."
Shirley M - Family Member
"Home Instead Senior Care is always there when you need them. I can call Home Instead on short notice and a caregiver will come out immediately. All of the staff is so well trained."
Melissa G - Family Member
"You can call Home Instead anytime with a problem or question and they will find an answer immediately. All the caregivers are ready, willing and able to do anything you ask of them with a smile on their face. Home Instead caregivers also allow me to do for myself, never forcing me to do anything I may not be able to do or ready to do."
Margaret A - Client
"Home Instead listens to the needs of the clients and the caregivers. They make sure to give good insight regarding clients before you go into the home. The office staff goes out on the first visit with the caregiver to observe and make sure that everyone is comfortable. Then they continuously follow up to make sure they have matched the right caregiver with the right client.
Home Instead encourages training, continuing education, Alzheimer care, etc so the caregiver can perform a better job. They are dedicated to helping people who really have a need.
You can tell you've made an impact in the client's life when they do not want you to leave for the day. This is the most rewarding job I've ever had because I can see the difference I'm making. I want to help the client regain their mobility so they will not need my assistance. It's gratifying to see them become independent again. I leave every shift fully enlightened and thinking what I could do better tomorrow for the client. This job makes you want to go home and dance!"
"This is the first agency I've worked for that shows love and compassion through things such as Birthday and Christmas cards, presents or small tokens. Home Instead has compassion for the clients, caregivers and the families.
Home Instead carefully chose their caregivers so the best person for the job is picked. I love to cook and clean, so they place me with clients that need this type of assistance. If my client and I have the same principles and the same goals, then we can achieve success."
"I find it extremely rewarding to know that I am helping a client lead a normal life through the assistance that I provide. We really make a difference.
Helping a client retain their dignity is a very important part of my job as a caregiver. I had a client that used a wheelchair, but still wanted to walk with his walker from time to time. I'd stay right with him every step of the way, and he enjoyed the independence, and it made him feel worthwhile."
"There is always good support from the office and they follow up to make sure that everyone is happy and all needs are being met. They try to get to know everyone so you do not feel like you're alone out there."
"Home Instead Senior Care is a wonderful place to work. I'm able to give the best care possible because my training is always up-to-date so I know what to do and not to do in any situation that may arise"
"Home Instead Senior Care has taught me that patience is the key.
The office staff knows everyone on a first name basis and recognizes your voice when you call in with a question. The whole atmosphere is relaxed and comfortable. Home Instead is invaluable to all involved because they always put the needs of the client's family first as well as the client.
You are making a difference in someone's life when you work for Home Instead."
"The fact that I know I'm needed is what I most enjoy about being a caregiver. If I can be of service in any way, if I can change a down mood into a happy one or turn tears of sadness into tears of laughter, that is the most rewarding thing for me."
"To some people this may seem trivial, but the fact that I am able to be there so my clients have someone to eat a meal with or share their stories with is so important. I also think it is very important to keep them as independent as they can be. That independence is often very vital to their health and well-being.
Les and Roberta (Farnum) are the best employers I have ever had. They honestly care about their employees and their happiness."
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.