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Home Care Reviews

​​​​​​​​​​​​​​​​​​Home Instead Senior Care Reviews

Latest Reviews & Testimonia​​ls 

Read what other families in London, ON have to say about Home Instead Senior Care®:​​

"Until the pandemic began in March 2020, I regularly visted my elderly parent twice each year; we often arranged important appointments to coincide with my visits. Now, I am unable to visit at all because my parent resides in a different province than I. (I am also more than 1800 klms away by car). Consequently, I depend entirely upon Home Instead to provide my parent with companionship services, as required."

Posted by Anonymous Reviewer on Sep 16 2020

"Pleasant care givers and the ability for me to go out for a while"

Posted by Anonymous Reviewer on Sep 16 2020

"It is pleasant to have someone come n and visit and help with laundry, garbage removal and tidying the kitchen. It gives me a lift."

Posted by Anonymous Reviewer on Sep 15 2020

"At 85 my Mom is living in her own home, and it had become quite urgent that we secure some in home assistance for her. I made a list of agencies and commenced reaching out to them in an effort to do so, only to be turned away with the explanation that they "didn't service that area" and/or suggestions to call a different location. With a growing sense of despair, I continued down my list to my first contact with Home Instead. The response I received immediately eased my anxiety and made me feel ... welcome, and a meeting was swiftly set up. Our meeting with the Location Manager was likewise welcoming and I had a great sense that Mom would be in good hands. Mom tells me that she is very happy indeed and looks forward greatly to the visits from her Home Instead companion. Thank you so much!"

Posted by Anonymous Reviewer on Aug 26 2020

"Overall the Best Care & Thoughtfulness of my dad's well being."

Posted by Anonymous Reviewer on Jul 25 2020

"* very qualified and trustworthy * kind disposition * excellent support to the client * uniform and name badge is professional"

Posted by Anonymous Reviewer on Jul 24 2020

"Hard working, punctual, friendly, knowledgeable and helpful service providers. Excellent response when contacting office for change(s) to service."

Posted by Anonymous Reviewer on Jul 22 2020

"How hard you are willing to work in order to create a mutually satisfying supporter worker/client relationship match. How willing your office staff are to accommodate requests - so helpful, so friendly and understanding all of situations. Excellent service."

Posted by Anonymous Reviewer on Jul 22 2020

"Staff are passionate and caring professionals."

Posted by Anonymous Reviewer on Jul 22 2020

Dear Mrs. Fines; At this time I wish to thank you for your choice of home helpers. Thank you for sending Sharla, Wendy, Kate, Thyda, Diana and Niki to help me. It was great to see Becky as well. Each person was instrumental in my journey back to good health. I feel so fortunate to have met all of you. Dawn, I wish you good health, peace and happiness as well as success in your future. Sincerely, Marilyn
Likes her CG’s she’s had through Home Instead Senior Care. We sit together & chat for breaks and I always mention Home Instead Senior Care, give the phone # & tell them they are such a GOOD company. Marilyn
Both ladies you’ve sent me have been excellent workers, they’ve done a very good job and I’m very pleased with the company. Thank you, Russell
Dear Lynda, I'm sorry for such short notice and I'm sad to be leaving Home Instead, your services are top notch! The purpose of this email is to tell you a little bit about your employee Anne. You have a real gem in this woman. She has always gone above and beyond the call of duty. Anne is a delightful person, full of energy and always there for us. My mom very much looked forward to her visits. On every Monday, Wednesday and Friday mom would ask; is anyone coming today? When I told her yes, Anne will be there after lunch she lit up and said oh good I really like her, she is so smart, she can do anything and she is funny too. They had many an afternoon of great companionship. Mom hated to see her leave at 5. She is a great cook and mom always commented on how delicious and well presented her meals were. Moms house was always spotless as well, I don't know how she did it all. Anne is a treasure ! And in just a short time we felt she was part of our family. We will miss her! Sincerely Kathy
"We like the quality of service you are providing." Rod
"...your agency is amazing, I have recommended you to everyone. You are so caring and Jade is just amazing with my mom, they have such a great rapport". Pam
“Really impressed with the skills & quality of people you hire at Home Instead” “Marshall Gowland Manor has asked me about Home Instead as none compare to them!” Lynn
Audrey is a very good person/friend. I couldn't speak more highly of her.
My CAREGiver and I have a great relationship we fight like an old married couple. Steve
She has been just a darling and a wonderful worker. Donna
Thanks so much for all your help. We couldn’t have done it without you. Jade has such a great connection with Mom; all of the girls do a great job and are wonderful but there’s a special bond with Mom & Jade. Pam
"You are a wonderful company, the people and staff are fabulous. I can't say enough about you. Cathy is wonderful and has looked after Mom so well. Thank you."
For Barbara, she has been with us for over 2 years, so we want to do special some things for her. She has done so much for my Dad, as well as support all of us in the house tremendously and beyond the call of duty. When Victoria said she had the perfect person in mind, she could not have been more right! In many ways your company and her have been a god-send for us. From the moment we met Victoria and then you, that alone brought our stress-level down, and your insights and supports have always helped us, guided us, and supported us. To be totally honest, I don’t think we would be here AT ALL without the critical role Home Instead Senior Care has played in making our mountain of care issues/worries scaleable, and now we just worry about bumps – literally ‘making mountains into molehills’. We thank you both for your company, your hard work and most importantly your heart. The last 2 years have been crazy for us, so we want to thank all of you for all you have done; your willingness to work with us in a crunch to help us out when we have needed it; for your kindness and support when I was distracted from invoices and scheduling; for helping my Dad in so many ways with the company of good, caring people; and support, suggestions and advice (yes, I do read the monthly emails you send!) we have been privileged to receive. Thank you James. Do have a great week, and hope you both get some time to relax over the holidays! Best, Nig
To the wonderful Staff of Home Instead: A very big thank you to everyone in your organization for the wonderful help, care, advice and love you showed Mother, and ourselves. We have been impressed by your service and recommend you to all we know. Special thanks to Becky who when dragged out of bed at ridiculously early hours was still the professional and able to find the help we needed (did not need) in a very short time. Special thanks to Darlene who visited Mom in the hospital and met with CCAC when I couldn't be there , who spent so much time with us, listened to us, went out and bought the Skip-Bo game Mom loved to play and then found an ideal companion for Mom. Mom and Diana became very close and with the love and support Diana provided, Mom blossomed and became the Mother we had known before. You have no idea how much comfort and relief your agency provided a family living a long distance away, knowing that a simple phone call would provide us with any service that we needed. Thank you and God bless you all. Sincerely yours, Bonnie
Home Instead: What a wonderful experience we have had with Home Instead Senior Care. What a blessed day I called and set up an appointment to hire their services for my father. My mother passed away last year leaving my father alone after almost 60 years of marriage. The service this agency provided not only helped my father stay at home, but renewed his independence by both respecting his wishes as to how things are done, and more importantly, getting him out of the house to do errands, or simply go for a coffee. The changes I saw in him was remarkable. In fact, he respected his CAREGiver so much that when I visited him, he no longer needed me to do stuff because "Dixi (his CAREGiver) will do it" :) I should explain that I love in another province. Having someone not only giving care giving services, but staying in contact regarding my fathers care, and willing to go above the norm has been a huge relief. They "pop over" when needed (ie: when Dad forgot his house key) They've been remarkably patient, giving a feeling of "always there for you" even during after hours. THANK YOU to the whole staff at Home Instead Senior Care who work together to give back to our seniors with care, and their families who don't live close by. Bev
To the Staff & CAREGivers, All of you have been so nice in such a thoughtful way, it's hard to find a way to thank each one of you today... But hopefully, this special card will show, at least in part, the many warm and grateful thoughts this brings straight from the heart. Sincerely, Elizabeth, David, Justin, Liz, Tayler & Eva
To all the Office Staff, James & Victoria;
Thank you for your kindness and patience with me as I learned from you all how to be a good CAREGiver.
This has all been so new for me and it has been very rewarding work!
Thank you for also teaching me that team work and hard work go hand in hand in building a successful business. You all have very special talents that have helped me a lot.
Thank you!
My best to you all for the New Year
Hi Lynda,
Just to let you know that I spoke with Dorothy this afternoon and she was EXTREMELY pleased with Cheryl's work! She said she was the best so far and looks forward to her next visit on July 4th.
Please pass that along to Cheryl. And thanks!
Dear Narriza;
Thank you for the bouquet of flowers and coming to the open house. I must tell you that I received feedback from Laurie (St. Elizabeth) and Tracy (Funeral Home) about how impressed they were with the way you cared for and treated Mom. I have told both James and Lynda about the feedback. I therefore, hope you are once again nominated and receive the CAREGiver of the year award.
All the best to you and your family.
Dear Staff & James:
Many thanks for the lovely flowers sent to my mom for her birthday!
It was her 94th birthday and I'm sure that it was a nice addition to her day when she received them!
Thanks for all you do for Mom & our family.
When I returned home from the hospital, I had a difficult situation to deal with. Your employees were very helpful to me.
Thank you for your service.
Best Regards...
Hello James and Victoria
Thank you so much for remembering my Second Anniversary..
Time sure flies by when you're enjoying what you are doing.
Everyday my white Gerber brings a smile to my face..
It's a real pleasure to be apart of your team...thanks again.
Sending you Love and Sunshine!
Hi Dawn,
I have to congratulate the people that do the hiring for your company!
I just wanted to let you know that Neil really enjoyed Christa's company. They talked the whole time. She is kind and caring just like Fauve!
Thanks again for sending someone on short notice.
Denise and Neil
To James and Victoria & Home Instead Senior Care staff,
Thank you so much for the donation to the Royal Canadian Legion Victory Branch #317 in Mom's memory.
Also a big thank you to Lynda, Grace, Bridget, Dawn and Becky for the lovely plant. It is now in Mom's room. She quite enjoyed her flowers.
A big thank you also goes out to the CAREGivers who were so kind to Mom. They, all in some way, contributed to Mom's care and her comfort.
Elizabeth & David
On behalf of Alice Saddy Association, thank you for the wonderful things you do, especially your "Be a SANTA to a Senior Program.
"A very special "thank you" - and may your new year be happy in every way."
Merry Christmas and Happy 2013
Cia Addy, Manager or Co-ordinated Programs
Alice Saddy Association

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